Review and analysis of over 44 Va Mortgage complaints against Carrington Mortgage
Carrington Mortgage consumers have reported over 44 official complaints related to VA mortgage. Out of the 44 consumer complaints against Carrington Mortgage, 14% were disputed by the consumer (i.e. the consumer was not happy with how Carrington Mortgage responded to their complaint) and 98% were processed in a timely manner. 0% of consumer complaints against Carrington Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Carrington Mortgage Mortgage loan modification,collection,foreclosure October 27, 2015 - We are currently in the process of a short sale. Unfortunately the lender 's inspector is making regular visits to our home and has stolen - items from the home and continue to damage the property. Initially the locks were destroyed and now the garage door has been destroyed. It appears this individual is deliberately trying to further destroy our property every time we file a complaint about the damage to the property. The new buyer should not have to be responsible for repairing these damages because they were not there when she viewed the home and made an offer on the home. Every week we... |
Carrington Mortgage Mortgage application, originator, mortgage broker October 19, 2015 - Carrington Mortgage reported 2 late payments on my credit report for both -/-/2015 and -/-/2015. The property was being rented for the previous 4 years and was sold -/-/2015 leading me to believe the late payment marked for -/-/- was erroneous. I followed the instructions given to me by the mortgage company in resolving this issue but they said they can not give me a phone number for the department that is responsible for resolving this issue. I am now having great difficulty in acquiring a new mortgage for my family. ... |
Carrington Mortgage Mortgage application, originator, mortgage broker September 24, 2015 - Earlier this year my VA Mortgage was transferred to Carrington Mortgage Services for unknown reasons from - - -. I elected to refinance with Carrington and was assigned to - - ( Loan Officer, Regional Sales Ctr. Inside Carrington Mortgage Services , LLC ) back in - of 2015. The refi had changed from cash-out to streamline throughout the process and after many failed attempts of attempting to get a hold of her and her supervisor ( - ) I elected to start searching elsewhere after several misleadings by Carrington as a whole. For instance, - left a voicemail for me on -... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 18, 2015 - My VA mortgage was sold in - 2015 by - - - to Carrington Mortgage services in the middle of an assumption ( my name is to be removed and the co-borrower is to remain ). The new servicer ( Carrington ) has no record of the in process assumption and asked that all the paperwork be forwarded to their research department in -. The paperwork includes the release of my VA liability from the VA. Carrington stated it would take the research department 30 days to process the paperwork. They were contacted again in - and no one had any record of the paperwork being received or processe... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 9, 2015 - I received someone else 's auto draft authorization request with their attached voided check on it in the mail. It was mixed in with the company 's correspondence to me. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 5, 2015 - I did a refi/streamline on my home loan in -, received my payment coupon for - which said 0 due and I will attach this, when I received my payment coupon for - it said that I missed my - payment and now owed a double payment, I called the company and faxed in the payment coupon they had sent me, I also texted my loan officer, they called me a couple of days later and apologized but that that coupon was for the previous loan and not the new one and they were sorry that I did n't get the correct coupon but that the - payment was still showing late and that they could n't change it... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 3, 2015 - Our Mortgage was sold to Carrington Mortgage services by - - -, They immediately raised our Escrow amount to build a Buffer ''. Our Escrow has never been short in the 5 years we have had the loan. It is impossible to contact customer service and their payment information on line is horrible. ... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account September 3, 2015 - Carrington mortage company bought my load from - - -. I 've been making my payments through them since -. Always on time, never late. They have still yet to report my payments to the credit bureau and my credit score is dropping because of it. Also, they Increased my escrow by - $ and I have no clu why. I ca n't get anywhere over the phone. I sit on hold for an hour and eventually get told to call back, all supervisors are busy. I 've asked repeatedly for someone to call me back, I have yet to get a returned call. I need help. What do I do? How do I get my historical and current... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 30, 2015 - My loan was sold to Carrington Mortgage Services by - - - effective - -, 2015. Prior to the sale of my loan, I was provided with my yearly escrow analysis which explained that my mortage payment would increase by approximately $30.00 per month. This seemed like a large increase, so I did my research and found out that my taxes and insurance did increase so the increased escrow payment was justified. Fast forward to - 2015. I am now an unwilling customer of Carrington Mortgage Services. I received a new escrow analysis from Carrington stating that my mortgage payment would i... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 12, 2015 - Carrington Mortgage took over servicing my loan effective as of - -, 2015. Prior to the transfer, on a monthly basis, I was able to make my regular payment and an additional principal only payment electronically each month. However, with Carrington I currently do not have that option because they are taking exceedingly long to process my request for automatic debit from my checking account. I faxed the request on or about - -, 2015. My request has not been processed nor have I received any type of confirmation from Carrington that they received my fax and are working on my request.... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account June 9, 2015 - - - - sold our mortgage to Carrington in - 2015. We received a cancellation notice from our homeowners insurance stating that the invoice they mailed to Carrington has gone unpaid! What are they doing with my money? Stealing it from us! My husband tried to reach a customer service rep at Carrington today to resolve the issue, and he was on hold for over 15 minutes and did n't get the opportunity to speak with anyone. We have a VA loan and this is how they treat military personnel. ... |
Carrington Mortgage Mortgage settlement process and costs June 9, 2015 - My refinance started in -/-/2015 with Carrington Mortgage. Around -/-/- I called them for status update on the refi, processor said my VA was not - percent entitlement. after - calls to the VA, VA called Carrington mortgage and explain that it was - percent entitlement so they said I could close - - 2015, nope then they said - - cause everything had to be redone. NOPE so then they said everything was redone because it took so long and that I would close - -,, NOPE I called, told then Im about to lose my interest rate so he emails me back said he was applying t... |
Carrington Mortgage Mortgage loan modification,collection,foreclosure May 18, 2015 - Seven years ago we received military - from - to - -, - We were unable to sell the home in - so we rented it for several years. At - point we had a renter inflict $21000.00 worth of damage to the home. We emptied our savings at that point to cover both the repair and the mortgage. The home in - has not been rented in over a year and with no rental income we can not pay the mortgage. We switched property management companies only to find out the home also needs a new roof. We contacted our mortgage lender ( Carrington Mortgage Services ) and filled out all necessary pa... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account May 16, 2015 - We were contacted via mail and phone that we had failed to pay our - 2015 mortgage payment. We advised that we had made said payment and faxed a copy of our bank activity print out to confirm that the payment had been sent, received and deposited. A few days later we were contacted again demanding payment and they had no record of a fax being received. We were told to contact another party to handle the missing payment and fax. When asked to be transferred to her desk/office ; we were told that she as unavailable and to leave a message. As of this date our messages have not been returned. A... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account April 19, 2015 - My loan account was transferred to another mortgage company in - -. I have been on a bi-weekly payment plan with my previous mortgage company since - -. I paid an extra month a year towards my principal through the bi-weekly plan for about 10 years. I made - payments in two of the months during those years, which are - bank drafts per year. This should have reduced my loan payoff date, ( maturity date ) from - -. I have occasionally checked with Citi-mortgage in regards to my loan payoff date. I was always told that it was - - because of my enrollment in the bi-we... |
Carrington Mortgage Mortgage loan servicing, payments, escrow account April 13, 2015 - -/-/- and -/-/- - I tried to make a payment to Carrington Mortgage Services company on their website, as I 've been doing in -/-/- ; however, the website would not take my payment stating that I did not meet a certain criteria. I called the - customer service line to understand the criteria ; however, they were unable to explain the criteria and wanted me to pay $15.00 to accept my payment over the phone. I requested a Supervisor/Manager and they disconnected me from the line. My loan is not late, and I do not have any issues regarding my payment history. Desired solution :... |