Carrington Mortgage Mortgage Complaint

VA mortgage Settlement process and costs

Carrington Mortgage Mortgage department,

VA mortgage Settlement process and costs Arizona

My refinance started in -/-/2015 with Carrington Mortgage. Around -/-/- I called them for status update on the refi, processor said my VA was not - percent entitlement. after - calls to the VA, VA called Carrington mortgage and explain that it was - percent entitlement so they said I could close - - 2015, nope then they said - - cause everything had to be redone. NOPE so then they said everything was redone because it took so long and that I would close - -,, NOPE I called, told then Im about to lose my interest rate so he emails me back said he was applying to extend my interest rate tomorrow - which I was suppose to close on - -, Im am so fed up with Carrington Mortgage. Still no closing date makes no sense to me they are the worst company I have every dealt with in my life. Still no resolution. In -/-/- I called their boss and he basically told me if I did n't like it I could take my refi somewhere else. The incompetency at this level phenomenally mind boggling.

Carrington Mortgage customer in Arizona
Jun 09, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Carrington MortgageComplaint HistoryComplaints9/201210/20121/20134/20134/20145/20146/201412/20142/20153/20154/20156/20158/20159/201511/201512/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Carrington MortgageSettlement process and costs77.3%9.1%4.5%9.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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