Carrington Mortgage Mortgage Complaint

Carrington Mortgage Mortgage department,

VA mortgage Application, originator, mortgage broker Nevada

Earlier this year my VA Mortgage was transferred to Carrington Mortgage Services for unknown reasons from - - -. I elected to refinance with Carrington and was assigned to - - ( Loan Officer, Regional Sales Ctr. Inside Carrington Mortgage Services , LLC ) back in - of 2015. The refi had changed from cash-out to streamline throughout the process and after many failed attempts of attempting to get a hold of her and her supervisor ( - ) I elected to start searching elsewhere after several misleadings by Carrington as a whole. For instance, - left a voicemail for me on - - stating, please give me a call wanted to find out if you 're going to be available for a closing we finally got the exception we needed ... '' I finally contacted - approximately one week later letting him know that I would no longer be closing with them and that


Statement of Credit Denial, Termination, or Change '' stating Application Denied. '' I find this to be gross misconduct and misreporting on the bank 's behalf and request that appropriate actions be taken. Throughout the time that I was dedicated to the process with - and - there were numerous other ill-conduct actions on their behalf, such as in an e-mail on - where I am told, ... to not make your - payment ... '' and on - am told that I had to make that payment and that I misunderstood what I was told. In the early part of - I am then told that the rate lock had expired and that my rate was being increased from 3.825 % to 4.125 %. I disputed that and it was brought down to 3.875 % as supposedly there is no 3.825 % which I had been signing papers for from the beginning.