Carrington Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Carrington Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

My loan account was transferred to another mortgage company in - -. I have been on a bi-weekly payment plan with my previous mortgage company since - -. I paid an extra month a year towards my principal through the bi-weekly plan for about 10 years. I made - payments in two of the months during those years, which are - bank drafts per year. This should have reduced my loan payoff date, ( maturity date ) from - -. I have occasionally checked with Citi-mortgage in regards to my loan payoff date. I was always told that it was - - because of my enrollment in the bi-weekly advantaged plan. When my loan was transfer to Carrington Mortgage, it was written on my statements that my maturity date is - -. My issues are with all the money that was applied to my principal since - and adjustments made to the amount of interest that has been amortized. I also understood that the extra one-month payment a year would also reduce my interest that further reduces the loan payoff date, ( maturity date ). I have expressed concerns to the new mortgage holder regarding the loan payoff date, (


plans to reduce the time it takes to pay off their mortgage loans. During the transfer process, I received letters from both mortgage companies stating that nothing will change about my loan terms or conditions. That statement appears to be false. I feel I am about to be swindled out of a lot of money without a true loan payoff date, ( maturity date ) bases on accurate financial calculations of my bi-weekly plan payments since - -. I feel the new mortgage holders of my loan account should not have purchased my loan if they did not agree with the existing terms and conditions of the bi-weekly payment plan from the previous mortgage holder.

Carrington Mortgage customer in California
Apr 19, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

Consumer disputes how Carrington Mortgage handled their complaint

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