Carrington Mortgage Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Carrington Mortgage Mortgage department,

VA mortgage Loan modification,collection,foreclosure Virginia

Seven years ago we received military - from - to - -, - We were unable to sell the home in - so we rented it for several years. At - point we had a renter inflict $21000.00 worth of damage to the home. We emptied our savings at that point to cover both the repair and the mortgage. The home in - has not been rented in over a year and with no rental income we can not pay the mortgage. We switched property management companies only to find out the home also needs a new roof. We contacted our mortgage lender ( Carrington Mortgage Services ) and filled out all necessary paperwork for - Loss Mitigation assistance, but were turned down. There is no way at the current time we can afford to either repair the roof or pay the mortgage for the home in - when we are living in - due to military -.

Carrington Mortgage customer in Virginia
May 18, 2015

* Source: CFPB Complaint Database

Carrington Mortgage response to complaint:
Closed with explanation

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