Review and analysis of over 124 Other Mortgage complaints against Shellpoint Partners, LLC
Shellpoint Partners, LLC consumers have reported over 124 official complaints related to Other mortgage. Out of the 124 consumer complaints against Shellpoint Partners, LLC, 29% were disputed by the consumer (i.e. the consumer was not happy with how Shellpoint Partners, LLC responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Shellpoint Partners, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Shellpoint Partners, LLC Mortgage credit decision / underwriting March 23, 2017 - I am representing a foreign national buyer who submitted application and got a CD 2 days prior to closing ( attached ), to a surprising news that the loan was not submitted properly and the Loan Officer fired for questionable procedures. The mortgage company stepped in because saw that the file was already approved and placed a new loan officer to resubmit the documents ( new loan file ) to verify. After all that verification, the file was conditionally approved with 3 requirements ( 1 of them a 24 month reserve for monthly payments with a 30 % down payment commitment from the borrower ). Nowh... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 3, 2017 - SO AFTER TRYING FOREVER TO GET A GOOD FAITH REVIEW FOR A LOAN MODIFICATION FROM -. " - '' ( WHICH WILL BE SUMMARIZED IN A SEPERATE COMPLAINT ABOUT - ) MY LOAN WAS TRANSFERRED TO SHELL POINT MORTGAGE SERVICING " SP ''. SO IN AN EFFORT TO START THE PROCESS OF BEING REVIEWED FOR A LOAN MODIFICATION I WAS PUTTING TOGETHER A REQUEST FOR MORTGAGE ASSISTANCE AND CALLED " SP '' TO LEARN - ACCORDING TO THEIR RECORDS - BECAUSE THERE HAS BEEN ALOT OF CONTROVERSY REGARDING THIS THROUGHOUT THE LIFE OF THIS LOAN ... .WHAT THE MONTHLY MORTGAGE PAYMENT SHOULD BE ( ONCE AGAIN, ACCORDING TO THEIR RECOR... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 27, 2017 - My home and the last remaining asset I own of any significance is currently up for Trustee sale -/-/- at - ( property address = - - - -, - -, Ca. -. Trustee Sale no. - ) despite the fact that the title has NOT BEEN DULY PERFECTED. In fact, the purported beneficiary has literally had years and numerous opportunities to demonstrate the extent of their ownership of the debt and have literally provided absolutely NOTHING to show ANY claim to title. Fact is - despite my numerous inquiries via QWR and phone calls their only reponses have been as follows : 1. TO FILE A... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 16, 2017 - To whom it may concern, we are filing a dispute regarding the modification offer that was extended on -/-/2017. We completed an RMA package and outlined all of our expenses and income. Our gross income is $6900.00 and our expenses are $5900.00. Thus places our debt to income ratio ( DTI ), is currently at - % on the back end and - % on the front end. These payments being offered are extreme and place or debt to income ratio at a severe deficit. It appears that there was no type of underwriter guidelines being followed to determine our affordability. We feel that this modification ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account February 7, 2017 - 1. Incorrect information disclosed upon transfer of mortgage servicing required under RESPA. Incorrect " new '' account number and mailing address for payments. 2. Payment processing issues - Have n't " found '' my original payment -/-/- and posted someone else 's payment to my account in - -, which was subsequently, and correctly reversed. 3. Terrible customer service, I can not get anyone to to find and post my first payment upon transfer, so I made a double payment. Phone calls get dropped, and if - is supposed to be my Single Point of Contact ( SPOC ), it is not working... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure February 3, 2017 - - - - sold my loan to Shellpoint Mortgage Company awhile back. I 've had a rough time financially since - and also had a foreclosure rescue scammer take my home back in - and finally got it back last - after time and money spent on an attorney. Jumping ahead. I requested Shellpoint to let me do a short sale. Mailed the first package to them -/-/-. I found a real estate agent to handle the sale. Since then they have constantly said " you 're missing this, you 're missing that '' We sent them EVERYTHING they requested every single time. Including - complete packages... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account November 26, 2016 - My mortgage note was recently tranferred from - mortgage servicing company to another. It was with - - -, but as of this month it is now with Shellpoint Mortgage Servicing. I have an interest only loan based on - rates. The rate for my last payment to - was -. My payment was -. My mortgage is $250000.00. That has been pretty consistent for the past couple years. My current rate under Shellpoint is -, yet they debited $1800.00 from my checking account for -, approximately $1000.00 more than what should have been debited. I canceled the automatic debit and con... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account October 4, 2016 - SHELLPOINT Mortgage Servicing is a complete fraud and is trying to get our home through foreclosure. We have been trying to settle through the courts with Shellpoint mortgage and have spent - of dollars in attorney costs and have gotten nowhere. THEY were sold our loan that was part of the illegal ROBO- SIGNING banks and now we are about to lose our house. We finally filled out a an application for the HAMP program - they approved us under HAMP 3 program were they promised to remove all penalties and past due amounts Our new Principle balance was to be $ - When they approved us for th... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 27, 2016 - Shellpoint Mortgage Servicing, - - -, -, - and now, attorney firm, - - - -. have violated multiple federal and state statutes. One of which relates to the submission of my complete loan modification package. This was never acknowledged, processed nor decisioned by any of these entities claiming ownership at various points in time of the account. To this day, it is unclear as to who the real owner of the account is? Also, there have been countless illegal, fraudulent and improper collection attempts made on me, my wife and my minor children in writing, telephonical... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure September 21, 2016 - I received a bankruptcy discharge of the promissory note on my home. The lien remained. At some point, the lien was sold to -, now known as Shellpoint. Shellpoint began sending me collection letters even though my loan had been discharged ( numerous FDCPA violations ). I contacted Shellpoint and asked them if they wanted to negotiate a new promissory note. They said yes and thus began my new nightmare. They sent me through their loss mitigation department. That department would ask me for documents. I sent all the requested documents. Then they would tell me I was missing documents. So I wo... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account September 21, 2016 - my name is - - my telephone number is - my address is -, T- - I 'm complaining about my heart loan that was originally approved with - - - the originator of my loan which was done back in 2005 I completed the process of acquiring A harp loan but my payments have continued to go up regardless of the guidelines that are set is a hard process. - alone servicer made numerous errors in the accounting of my account in regards to figuring the escrow and taxes in which they more than once regarding the right amount of tax to be assessed on my - a $3000.00 unapplied fund... |
Shellpoint Partners, LLC Mortgage settlement process and costs August 3, 2016 - My mortgage servicer and lender ( s ), Shellpoint Mortgage, et. al., will not acknowledge nor process my application for modification. I have sent it via email to - ( - ) email addresses they gave me and also, for good measure, sent it by First Class US mail. I followed up months after sending it in, but, they will not acknowledge nor process my modificatiion application. They now say that I they have given me loss mitigation options, but, they have not, refuse to process my application! They are referring my file to foreclosure. I have been trying to modify this for years and this is wh... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account August 1, 2016 - I discovered in early - - that my monthly escrow payment with Shellpoint had increased by ~ $ -. After going online to check my account, it turns out Shellpoint had obtained in early - -, without prior notification or authorization from me, a new " lender-placed '' hazard insurance policy for my property which costs - more than my pre-existing hazard insurance policy. To my knowledge, my pre-existing hazard insurance policy was still current on my mortgage with my prior servicer, even when it got transferred to Shellpoint in - -. In addition to emailing a copy of my pre... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 20, 2016 - The following is in reference to a new complaint against " Shellpoint Mortgage '', as for the previous one was completed. I contacted their Loss Mitigation Department on - -, -, and spoke with representative " - - '', in reference to the following matter : I requested a Release of Mortgage. This loan was discharged in Bankruptcy. The lien was extinguished when the property was foreclosed on -/-/-. The account is closed. It needs to be updated as " Cease & Desist ''. I was advised by " - - '' that she would escalate this to the proper department, and to allow approxima... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 17, 2016 - In -/-/-, I signed a $2500.00 promissory note with -. The original docs were altered after I signed. I filled a fraud compliant with -. They agreed and waived the balance of the loan. In -/-/-, Resurgent bought the loan and I refilled the fraud complaint and Resurgent agreed and waived the loan. I have not received any bill since -/-/-. In - - ( last week ) I received a Mortgage statement for $8500.00 from Shellpoint MTG. Confused, I called Shellpoint. -, in the Shellpoint - office indicated they purchased the " mortgage '' from Resurgent. The 10-year-old, ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure May 13, 2016 - Our firm, - -, -, has been monitoring our client 's request for mortgage assistance to Shellpoint to ensure Shellpoint 's compliance with Regulation -. For the past several months, we have been actively trying to save our client 's property from foreclosure through the loss mitigation process. This is the second CFPB complaint we have had to file in connection with this loan account due to Shellpoint 's failure to properly process our client 's loss mitigation application. Moreover, we have had to send several Requests for Information and Notices of Error in connection with the aforem... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account April 3, 2016 - In 2015, I made - payments of $3700.00 to Shellpoint Mortgage Servicing. According to documents that were supplied by - as well as statements made by employees and agents of -, these payments would cover interest only. The payments were insufficient to cover principal, and in fact were not enough to cover the actual interest in each payment period. The total interest payments in 2015 totaled $11000.00. - reported to the IRS that my interest payments in 2015 were only $8100.00. This is the figure that was supplied on the IRS form -. There has never been an explanation as to... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure March 29, 2016 - i have submitted a complaint once already about shell point mortgage and they responded by sending me a letter saying they received the complaint and were sorry, they said they were looking into the matter and would send me an update on my file asap. I still have not received anything they still wo n't return my phone calls and my home is going to sheriffs sale on -/-/2016 I finally got an e-mail from them last night at - saying that my case was under review and to call with any questions I tried calling anyone I talked to could n't help me they had to transfer me to a specialist who ... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account March 4, 2016 - My home loan was modified effective - -, - while - - - ( - ) was servicing the loan. The new terms of the loan were : interest only payments at 5.25 % with a loan balance of $280000.00. There was no provision for escrow payments. The loan was transferred to Resurgent Mortgage on - -, - and a few months later to Shellpoint Mortgage Servicing Company. When the loan was initially transferred to -, the monthly payment amount was listed at $2400.00. I called and wrote to Resurgent to explain to them that their records from - were incorrect. After nearly four ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure January 16, 2016 - I received a phone call from ShellPoint Mortgage Servicing on - at - asking me to verify personal credit information and they referenced me to my previous foreclosed home at - - - - - Il -. The company Shellpoint mortgage servicing also know as Resurgent - Servicing was a company inwhich I had a second mortgage and I filed Bankruptcy on or about - inwhich the debt has been wiped out. They continue to call and harass me when they had a copy of my credit report which verifies and shows that I filed bankruptcy and the debt had been dismissed. I told them to stop cal... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account November 22, 2015 - I am being harassed and threatened by Shellpoint Mortgage Servicing. Pursuant to the - suit between investors, - - - and - - -, Shellpoint is - of the approved servicers for -. I have no outstanding mortgage with any entity mentioned herein yetShellpoint continues to send me threatening letter to foreclose on myproperty unless I pay them money. I owe them nothing. They areviolating numerous laws by threating to take a legal action they cannotlegally take. I have made numerous demands for Shellpoint to stop theirattempts to collect a debt that is not due and to stop c... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account November 2, 2015 - I sold my house on -/-/15 and Shellpoint has not reported the sale to - -. My credit report shows I owe a balance of approximately $160000.00. This balance is preventing me from obtaining another mortgage. ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure August 31, 2015 - I began dealing with Shellpoint -/-/-. Prior to that my - mortgage was service by - loan services. At that time I was also pursuing a loan modification. I had submitted - proposals for a settlement. Upon the - settlement proposal they sold the loan and it is now managed by Shellpoint loan servicing. -/-/- I began the loan modification process with Shellpoint. Over the course of the next 15 months I worked on sending documentation. Numerous times I would receive letters in the mail stating that I did not send the required documentation. Sometimes it was a matter of me re-s... |
Shellpoint Partners, LLC Mortgage settlement process and costs August 5, 2015 - Hi, I need help ; we were given a - neg. mort. Loan, - - - bought the loan and sold to a trustee of Bank -. We have been trying to get a modification since -, in - we retained lawyers and Bank - still refused to modify us. On advice of lawyers we stopped our payments and consolidated our debt. Recently Shellpoint Servicing took over for Bank - -. We agreed to short sale our home, because Shellpoint would n't modify us either. We have a legal agreement with Shellpoint that we could short sale our home as long as we had an offer in my - -, -. We had our pro... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 28, 2015 - I fell behind in payments because our - failed, my husband and I were both - employed and as economy got bad, - business was no longer bringing income. we applied for loan modification a few years ago as we were working and able to start making payments again. I hired an attorney to help with the loan modification but it failed. I was told that my house is not worth the amount of the loan so I ca n't get modified. why was n't I offered a reduction or deferment so I can keep my home. I have enough income to make the mortgage payment., ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 6, 2015 - I filed for chapter - bankruptcy on -/-/-. Included in thebankruptcy petition was an apartment that I surrendered -, - - -, MI. I completed and fulfilledmy chap - bankruptcy with a discharge of debt on -/-/-. Theproperty at the above address was sold in - with no claimsprior to the discharge of debt from any lender. I do n't own theproperty and I do n't owe any lender any money either. Sincethat time, - - has claimed that I owe them money andreported this to all - credit agencies, call them out on thisthey transferred the servicing to - and fo... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - Short sale package and offer was submitted to Shellpoint, after 5 months the investor denied the file. The negotiator at Shellpoint told me we were meeting the min net. Now shellpoint will not call me back to explain why the investor countered. I do n't know if they want more money or what. I have reached out to shellpoint about - times and even upper management and no one will return my calls. ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - Submitted a short sale package to Shellpoint on -/-/-. To date I have not been contacted at all despite being the Authorized third part and my multiple calls to the point of contact. This company does not communicate or keep track of documents, I have literally emailed and faxed documents - of times and each time I call in customer service tells me they are still missing them. It 's like they are working files from -/-/- and have not updated their systems and are not following regulation x. ... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - - - 2015 a short sale package with all supporting documents was faxed to Shellpoint mortgage. The negotiator and management at Shellpoint do not return calls or provide status updates. As of today the file has been with the investor for possible approval for over a month with zero follow ups or updates to me. They do not return calls and do not keep track of documents nor do they negotiate in good faith. I have been working short sales for 9 years and am blown away at their lack in communication or consequences behind not working files properly. They need a serious overhaul and should be... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 21, 2015 - THIS IS A - ADDENDUM TO MY DISPUTE # - : - ADDENDUMI know you all know what I 've presented to be true about the certificates - being sold multiple and numerous times, and that - - -, - 's so-called Vice President is a fraud and will be prosecuted, who is really a vendor of -. These certificates have been floating around since -/-/- and - did not modify our loan until -/-/- ; five years later. Common sense should tell Shellpoint and - that it is very possible some other entity had purchased the certificates before - ; and they did and I have proof.... |
Shellpoint Partners, LLC Mortgage loan servicing, payments, escrow account May 15, 2015 - My house was sold as a short sale through - - -. At this point I was ordered to pay a promissory note of - dollars for mortgage insurance. The servicing of this promissory note was sold to Shellpoint Mortgage Servicing. The agreement was $200.00 a month for 12 months. - date of payment was -/-/15. I have paid every month on time and have been getting regular payment statements showing that I have paid up to date. The most current statement for - that I have received not only shows my principle balance at $2400.00, my account number has changed as well. I called to a... |
Shellpoint Partners, LLC Mortgage application, originator, mortgage broker May 4, 2015 - - - - illegally and without any authority from the Trustee transferred our loan to Shellpoint Mortgage Servicing, I filed an appeal with Shellpoint regarding the our eligibility for a MHA HAMP Tier 1 modification and requested thorough documentation of the process, including an NPV. To date Shellpoint has not responded to our appeal, dated - -, 2015 ; and is having their vendors call and harass us, stating they are giving us verbally '' notification of foreclosure. These vendors are in - or -. This is also illegal and this office need to contact -, a MHA participant fo... |
Shellpoint Partners, LLC Mortgage loan modification,collection,foreclosure April 29, 2015 - Water came into my kitchen from a broken pipe at - - - -. -, GA -. I share a wall with this townhouse. The address is a foreclosure and - - - is the mortgage holder now. I have been fighting this issue since - 2015. My only contact at - - is -. She has at times been friendly, sometimes hostile but never comes through with a solution. I feel as though I am being ignored. I do n't know if I have mold growing under my linoleum or in the wall. The water continued to come in for a month because there was no way to enter the house and everyone I contacted blame... |