Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

I discovered in early - - that my monthly escrow payment with Shellpoint had increased by ~ $ -. After going online to check my account, it turns out Shellpoint had obtained in early - -, without prior notification or authorization from me, a new " lender-placed '' hazard insurance policy for my property which costs - more than my pre-existing hazard insurance policy. To my knowledge, my pre-existing hazard insurance policy was still current on my mortgage with my prior servicer, even when it got transferred to Shellpoint in - -. In addition to emailing a copy of my pre-existing insurance policy to Shellpoint, I have spoken with - different staff on - -, - -, - -, and - -, and they tell me that they HAVE STILL NOT UPLOADED the copy of my pre-existing insurance policy, AND, they HAVE NOT YET REFUNDED to my mortgage account the previous UNAUTHORIZED ESCROW AMOUNTS they have disbursed to pay for the unauthorized lender-placed insurance policy they obtained without notification or authorization from me.