Shellpoint Partners, LLC Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Shellpoint Partners, LLC Mortgage department,

Other mortgage Application, originator, mortgage broker Texas

- - - illegally and without any authority from the Trustee transferred our loan to Shellpoint Mortgage Servicing, I filed an appeal with Shellpoint regarding the our eligibility for a MHA HAMP Tier 1 modification and requested thorough documentation of the process, including an NPV. To date Shellpoint has not responded to our appeal, dated - -, 2015 ; and is having their vendors call and harass us, stating they are giving us verbally '' notification of foreclosure. These vendors are in - or -. This is also illegal and this office need to contact -, a MHA participant for not complying with the rules and guidelines in which cfpb is to enforce compliance. Furthermore, I have disputed the manner with cfpb, and to date no assistance what so ever.

Shellpoint Partners, LLC customer in Texas
May 04, 2015

* Source: CFPB Complaint Database

Shellpoint Partners, LLC response to complaint:
Closed with explanation

Consumer disputes how Shellpoint Partners, LLC handled their complaint

Created with Highcharts 4.2.3Shellpoint Partners, LLCComplaint HistoryComplaints12/20117/20123/20135/20134/20147/20149/20141/20152/20155/20156/20157/20158/201511/20154/20165/20169/201611/201612/20162/20173/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Shellpoint Partners, LLCApplication, originator, mortgage broker7.4%77.8%11.1%3.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker2.4%74.6%8.2%5.3%1.1%6.3%1.3%0.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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