Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Michigan

I began dealing with Shellpoint -/-/-. Prior to that my - mortgage was service by - loan services. At that time I was also pursuing a loan modification. I had submitted - proposals for a settlement. Upon the - settlement proposal they sold the loan and it is now managed by Shellpoint loan servicing. -/-/- I began the loan modification process with Shellpoint. Over the course of the next 15 months I worked on sending documentation. Numerous times I would receive letters in the mail stating that I did not send the required documentation. Sometimes it was a matter of me re-sending them the same email containing the documentation, which I had sent, but they stated that I did not. Other times it was for additional documentation which was not requested in the loan mod packet. Over the past 16 months I 've had - or - different individuals for points of contact. Those individuals do not return your phone calls. I 've asked to be connected to their supervisors. The supervisors do not return your phone calls either. On the brief chances that I was able to get in contact with someone at Shellpoint they always ask me to


who state that they are emailing my point of contact along with their supervisor and I will receive a call back within 24-48 hours. I do not ever receive a call back. What led me to this point of filing a complaint is because on -/-/- I finally received word that the investors would approve a modification. They would approve a 2 % reduction, effectively reducing my interest rate from 9.6 % to 7.6 % but only for 3 years. This was contingent on me making several months of trial payments. From -/-/- to -/-/- I placed several calls and left voice messages asking for updates. I did not receive any calls back and was only given updates that they were still waiting to hear from the investors. On -/-/- I was told that there was still no new info as well as my point of contact and his supervisor were on vacation. On -/-/- at appx - - - contacted me to tell me that there was a mixup with some paperwork and my trial payment play had started -/-/-. She stated that at this time I had - options. I could make a double payment right then or I could start the loan modification process all over. I was extremely worked up about this news. I do n't know how I can be penalized for mistakes on their end. I abruptly ended the call with her. I proceeded to call back to speak with someone else only to find out that she - is yet another new point of contact. The individual that I spoke with did not agree with - and stated that they should be able to push out the trial payment play 1 month since it was their issue. They connected me to - 's supervisors voice mail for me to leave a message. I 've spoken with other individuals to find out that her supervisor is a - -. Since -/-/- I have called daily leaving at least 1 voice message per day. I have yet to get a return response.