Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Washington

Submitted a short sale package to Shellpoint on -/-/-. To date I have not been contacted at all despite being the Authorized third part and my multiple calls to the point of contact. This company does not communicate or keep track of documents, I have literally emailed and faxed documents - of times and each time I call in customer service tells me they are still missing them. It 's like they are working files from -/-/- and have not updated their systems and are not following regulation x.