Review and analysis of over 42 Conventional Fixed Mortgage complaints against PNC Bank N.A.
PNC Bank N.A. consumers have reported over 42 official complaints related to Conventional fixed mortgage. Out of the 42 consumer complaints against PNC Bank N.A., 24% were disputed by the consumer (i.e. the consumer was not happy with how PNC Bank N.A. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against PNC Bank N.A. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
PNC Bank N.A. Mortgage loan modification,collection,foreclosure November 30, 2016 - I had a property in -, Oregon with a mortgage with -. An - Deed was filed on -/-/-. Per the recorded - Deed ( deed in lieu of foreclosure ), the bank owned the property as of that day. - sold the mortgage to PNC Bank. PNC Bank ignored the recorded - Deed, and proceeded with foreclosure of a property that is already owned by the bank. I attempted to contact PNC all - credit bureaus multiple times, and was unsuccessful in getting any of them to respond and properly report the mortgage status on my credit reports. It took PNC - YEARS to finally finished the foreclosur... |
PNC Bank N.A. Mortgage application, originator, mortgage broker November 29, 2016 - -/-/- Consumer Financial Protection Bureau PNC Mortgage/ PNC Bank - - - - - - - - -, IA - -, PA - RE : Loan # - and Loan # - - - and - - - - - # - - -, CA - We spent 3 1/2 months dealing with PNC Bank over what should have been a simple refinance. I have never experienced such terrible customer service or lack of knowledge from a bank regarding mortgages. Multiple times documents had to be resent after the loan officer misplaced them, weeks at a time went by without any contact with us, and every time I contacted t... |
PNC Bank N.A. Mortgage settlement process and costs May 27, 2016 - I receive a Proposed Modification to my mortgage and contract - on - -, -. Reviewing the documents I question the, at best misleading and at worst deceptive, nature of the disclosures accompanying the contract. First of all, - - of the accompanying explanation is missing. I notified my contact with my mortgager by phone and requested the first page be emailed to me, and as of this date, that has not been done. I have followed up with an email and am awaiting a reply. Based upon the Exhibit # - and the Contract itself, there are several points that are misleading. Lackin... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 21, 2016 - My home loan has been sold to this company. Since then it had been a complete nightmare and is starting to ruin my life. As soon as their system was set up to make automatic paynents, I signed up. Regardless of this I have gotten collection call. I have NEVER paid even a day late. Today I got a notice from them in the mail staying my - payment has not been paid. I have also gotten call after call for as they put it " welcoming me to the company ''. I want to be left alone!... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure May 21, 2016 - I defaulted on my mortgage and it went in foreclosure. I found some buyers that wanted to do a short sale. We issued all the documents that PNC Mortgage requested. As always they took forever to process. We were able to get the first foreclosure date canceled. However, when the appraisal was needing to be done. The company that PNC wanted to use was only able to do it the last week before the deadline was came up. PNC said the report from the appraisal came in past the deadline date and the file has been closed. We then issued current information,, like paycheck stubs, bank statements, and 201... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 18, 2016 - PNC Mortgage made a double payment out of my escrow on -/-/- and -/-/- to pay for my homeowners insurance causing my escrow to go into the negative. - - only has a record of 1 payment posting on -/-/-. I am now missing $1000.00 from my escrow due to this double payment. I have notified them via their Secure Message site on - and on - submitted a Notice of Error on their Secure Message site by which they must respond timely as required by RESPA. As of the evening of -/-/-, I have still received NO response from this mortgage company.... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure May 15, 2016 - I was unexpectedly laid off from my job in - 2013, that lead to financial hardship that caused me to miss some mortgage payments. After going back to school and testing I started working as a realtor. During that time we applied for a loan modification with PNC bank. We were a customer for over - years with a solid history of making mortgage payments. After being accepted for a loan modification, which would increase my monthly payment $400.00 dollars, I appealed to have my mortgage payment lowered to where it was before. The appeal was turned down. I then accepted the terms offered to... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 13, 2016 - We acquired a loan -/-/2012 in the amount of $100000.00. The cost of our house was $110000.00. We currently only owe $36000.00. I have never been late on a payment and my credit score was - when we acquired this loan, so we should not have been considered high risk. My issue is that PNC wants to require us to get an appraisal that will cost $500.00 before they will remove our PMI. I think it 's unfair to make us pay an additional $500.00 when our current LTV is - %. Is there anything that we can do to make them remove our private mortgage insurance since we are way below ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account May 12, 2016 - We have two mortgages for investment property with PNC Bank. We have continuously tried to get them to include the property address of the mortgages on the escrow account statements and other correspondence, with no avail. Because they are not including the address, they have misapplied tax and insurance payments on numerous occasions. The properties in question have the same street address, but different building numbers. We have mortgages with other companies that include the mailing address along with the property address of the loan in question. We are not asking a lot to have the propert... |
PNC Bank N.A. Mortgage settlement process and costs May 3, 2016 - -/-/- our names are - & -. we have a current loan w/pnc bank. acct # - this home is for sale but has not been sold. we have never defaulted, filed bankruptcy, we are not co-on anyone else s loan. - credit is -plus, mine -plus, ss # *********** and - is -. we are trying to buy a house at - - -, - ind. our current home is - -, ind. our mortgae guy is - -, - -. - -, - ind - locator # -. # -, -, fax - --. bosses are : - & -. --. --. we have bent over backwards getting this gu... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 28, 2016 - Due to a illness I was unable to work for over two years. I finally hit the point of running out of savings and fell behind on both my first and second mortgages. In dealing with PNC I have now submitted a complete Mortgage Modification Application 4 separate times. On the first they notified me that they needed an additional document, which I submitted timely. two weeks after the deadline date I got a letter saying it was rejected because I did n't file a complete package. The second time they lost my package so I filed it again a third time ... .they again said because my package was n't com... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 28, 2016 - My loan servicer was transferred from - - to PNC Mortgage. With - I was able to make month-to-month payments online using my checking account. PNC provides that option but with a $7.00 service fee. They do n't charge the same fee to pay online if I set it up to withdraw from the account on a scheduled day every month, even though it would come from the same account. My thoughts is that this " automatic '' payment deters people from applying extra principal on months they have it available to them, adding an extra step of inconvenience to the customer to make small additional princ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 26, 2016 - Received a letter on - -, 2016 from PNC Mortgage date - -, 2016 accusing me of not having insurance for my property and threatening to buy it for me. " Because unit owners insurance is required on your property, we plan to buy insurance for your property. '' First, they never asked me to provide proof of coverage. Second, they have their own insurance company which I believe is a conflict of interest. This company is not consumer friendly and should not be allowed to provide mortgage services. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 25, 2016 - Attempting a short sale. The buyer is a tenant in the property. The relationship was disclosed and short sale lender refusing to process short sale claiming that it is not an arms length transaction. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 21, 2016 - My mortgage was sold from my long-time servicer, - - -, to PNC Mortgage. I received my first notification on - -, 2016 that as of - -, 2016, they would be servicing my mortgage. I was unable to pay on - -, 2016 because none of the accounts were set up. Finally, on - -, 2016 I was able to make my mortgage payment. On - -, 2016, I made a $350.00 payment to principal which was never credited. I called on - -, 2016 and I was told it would be corrected. I just received a letter that the $350.00 was applied to the -/-/- mortgage and I owed an add... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 21, 2016 - -/-/2016 our prior mortgage company sold our mortgage to PNC Mortgage. with our first payment to the new company to begin on - -. PNC did not have us set up in their system so we were able to pay over the phone without any extra charge. For the -/-/- Payment I paid on line and was charged a extra fee of $7.00 even though in this day and age everyone pretty much pays their bills on line I do n't think we should be charged for a service in which they get they funds quicker ... that is the first issue. Here 's where the big issue starts ... for the -/-/- payment I sent in a ch... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 20, 2016 - I have been trying to work with PNC Mortgage for the past 3.5 years to get the loan on my home modified. PNC has given me the runaround for a very long time, and they continue to ask for documents I have submitted over and over again. They waited until now, not 3.5 years ago, but now to tell me that they will not review my last packet for modification because the investor on my loan does not participate in government assist programs. I have a government issued loan on my home and they refuse to help me. I 'm divorced and received the house in my divorce, so the property was quit claim deeded t... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 20, 2016 - I - - with This letter is to complaint about a problem I am having with PNC Mortgage loan # -, I am complaining because they been foreclosure on me since -/-/- width paper work from a mortgage paper work from -/-/-, I complaint and say they used the wrong documents but no one does anything to help me on this wrongful foreclosure because I modified my mortgage on -/-/- and on this loan they commit violations of TILA I have already attempted to resolve this problem by contact them by phone and in written. I have enclosed copies of my records. Include copies of... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 18, 2016 - My mortgage servicer is PNC Mortgage. The loan has been current since inception. In - -, as my loan neared the 80 % LTV threshold, I contacted them to determine steps necessary to remove the PMI ( costing me ~ $ -/mo ). I was told by a Customer Service Rep ( " CSR '' ) that if my principal was below 80 %, I could request the removal. Additionally, two weeks later, I received a letter in the mail from their " Insurance Administration '' department stating that I could pay for an appraisal out of my pocket ( $500.00 ) to determine if the property had appreciated such that it was now... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 14, 2016 - PNC Mortgage has failed to respond to multiple requests for information regarding a loss claim filed for a roof repaired from hail damage. The initial check was sent from the insurance company to PNC, however, nothing was ever mentioned and the check was deposited into escrow. Additional documents were required to complete the claim and release the funds to the contractor. However, notification was never provided. It should be noted that the funds were sent to PNC in late - - early - -. Notification was not received until the contractor threated to place a lien against my property ... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 12, 2016 - PNC repeatedly requested duplicate information which I mailed or faxed multiple times. In addition, they had access to 3 years of tax returns directly from the IRS. They still declined my modification request ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 11, 2016 - Despite providing proof of insurance in writing that a sufficient amount ( exceeding the outstanding loan balance by $100000.00 ) of insurance was in place on at least two occasions I continued to receive threatening letters from PNC Mortgage that unneeded insurance was going to be procured on my behalf and I would be financially responsible for its cost. After receiving an insurance policy in the mail procured by PNC Mortgage and a letter describing an increase in my monthly mortgage payment I called to try to resolve the problem. I talked to - - on - -, 2016 at approximately -... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 9, 2016 - After numerous times to obtain a loan modification with PNC only to have them repeatedly lose my info, I attempted to do a short sale. There were so many unresolved issues with PNC and I hired several attorneys to help me work through this. As PNC threatened foreclosure, my attorney recommended bankruptcy to stall the sale while we continued to work with PNC. There were several offers but PNC would not consider them. My real estate agent ended up getting himself hired by the Trusteee. The bank changed the sale date several times and even though there were offers, they foreclosed on the house a... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 8, 2016 - I got divorced in 2012 and my financial situation changed drastically. I have appealed to PNC Bank/PNC Mortgage for assistance with reducing my mortgage payments from $1100.00 a month to a more affordable amount but they have refused to work with me by continuously stepping outside of the law to delay modification. I have used several organizations along the way to assist with getting PNC to modify my loan but I got ripped off and ended up in an even worse situation than before. PNC will not accept the Divorce Decree or Quit Claim Deed as the foundation for why I need the loan modified witho... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure April 6, 2016 - I applied for a loan modification from PNC BANK and after being ask for a year the re-send the same document over & over I was told by my point of contact twice that the investor did not respond to the modification package, so there for the modification was denied. I have attached a letter with some out lines. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account April 4, 2016 - As a way of background the servicing on my mortgage loan was transferred in - - from - to PNC Mortgage - In -/-/- the homeowners insurance was due to be paid. As a result of incorrect payee setup the Insurance was incorrectly paid and my insurance was subsequently canceled. My insurance agent called me on - - to notify me of the cancellation and I contacted PNC Bank. After an hour on the phone PNC bank did confirm that the account was incorrectly paid and spoke with my insurance agent to say they would overnight a check. A half hour later they informed my agent that they co... |
PNC Bank N.A. Mortgage application, originator, mortgage broker April 3, 2016 - This additional Complaint is in addition to complaints # -, Complaint # - & Complaint # -. HUD-RESPA & PNC/- - have know the facts since -. - has replied to and to me they are unable to investigate the loan until the CFPB provides documentation that - - who is now owned by - did purchase PNC. I have provided documents that the CFPB can provide to - to investigate these complaints and answer the - Qualified Written Requests and make the necessary financial adjustments. - loan applications were completed by PNC for this loan. The first loan application ( a... |
PNC Bank N.A. Mortgage application, originator, mortgage broker March 31, 2016 - This is information that should be included with Case # - submitted this evening also. Texas Regulations allow a - % Homestead Exemption for - of the - taxing entities for property taxes using different tax rates for each entity. The UN-altered tax certificates provide the calculations for each entity. Later tax certificates provided to our attorney prior to a Civil Action, the calculations were removed. Prior to the calculations and shown on the tax certificates, an incorrect calculation was made.- % of $330000.00 is $260000.00 and NOT $200000.00 as shown on the tax cert... |
PNC Bank N.A. Mortgage credit decision / underwriting March 30, 2016 - I have - joint mortgages ( I accumulated with my ex-wife of almost 20 years ) my credit report and I only own - home. On - -, 2011 I was amicably divorced without legal representation.My divorce decree clearly list - of the mortgages as the debt of my ex-wife. Number - was gifted to my ex-wife and there is a quit claim deed on file. I have no ownership and yet I am being held hostage whenever my credit is reviewed. ... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure March 27, 2016 - I am just an individual person fighting financial institutions, the " too big to fail '' organizations. They have paid lobbyist and billions of dollars, so they usually get away with most things. Per the FHFA, The foreclosure process may not commence if the borrower and servicer are engaged in a goodfaith effort to resolve the delinquency. The servicer must conduct a formal review of each case to ensure a borrower has been considered for foreclosure alternatives before the loan is referred for foreclosure. Even after foreclosure processing begins, financial incentives are provided to encourag... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 25, 2016 - To Ohio Banking Authorities : PNC Bank has consistently overcharged us on our mortgage since the term started -/-/-. In the last 3 years of the 5 year term, they have overcharged us $400.00. I complained to them a short time ago. I explained I was using the statement they send me every month to calculate the interest and principal. For instance, on - -, -, they calculated that the interest payable on - - was $170.00, and the principal would be $2900.00, for a total of $3100.00. But the next month, they sent me a statement saying that what they actually took out w... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure March 22, 2016 - I am writing in regards to how unfair and poorly my case has been handled with PNC Mortgage Company. I 've been going back and forth with this company to come up with a solution and be able to keep my home. I have done everything on my end to provide them with documents, letters of explanation, and income disclosures so we can come to an agreement. Every time I sent the required documents they came back with another road block. I have records of all the letters from my end and their responses. They seemed to be helpful at times, but only to hold time until they have a new obstacle to present. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 22, 2016 - I have tried to submit a loan modification to P.N.C BANK back on -/-/2016 and they asked for all documents that i have provided to them and then they deny my modification due to them claiming I do not make enough but I actually have a positive surplus of over $900.00. I was denied loan modification on -/-/2016 and appealed the decision but then I receive a denial letter on appeal 3 days later. I know that by CFPB guidlines i have at least 30 days to appeal but PNC stated that since appeal process is not 90 days before sale date they can not do anything. ... |
PNC Bank N.A. Mortgage credit decision / underwriting March 21, 2016 - PNC bank, which I chose to handle my mortgage refinance loan, issued me a lender credit via email, but is refusing to provide me an updated Loan Estimate document reflecting this credit. ... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 15, 2016 - I called PNC customer service -/-/- to inquire about removing the PMI from my loan since my Loan to Value had reached - %. My loan amount is $190000.00 making my LTV - %. It was scheduled to be removed automatically on -/-/- but I figured I would try to get it removed earlier. After discussing this with the representative and learning a new appraisal would be required, I told her not to send me the information. She said it was too late as she had already pressed the button. She said it would n't change anything and only provide me the steps to take to remove the PMI. On -... |
PNC Bank N.A. Mortgage loan servicing, payments, escrow account March 8, 2016 - - - - We are filling a complaint about PNC Mortgage. We have been trying to get our PMI cancelled for about 2 years. I believe that PNC is in violation of the The Homeowners Protection Act of -/-/-. The value of our house has reached the - % threshold for automatic termination a long time ago. PNC refuses to do so. We have never received a schedule for our PMI to be cancelled. I have written numerous letters to them, most with no response at all. However the final straw was last month ( - - ) when we had our house appraised. Our appraisal was done by a certified Wa... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure March 7, 2016 - PNC Bank issued a check to us to the wrong address in - 2013. We have repeatedly contacted them to reissue the check to us at the correct address without resolution or response. The check is in regards to a settlement with federal regulators for fraudulent and faulty foreclosure practices. ... |
PNC Bank N.A. Mortgage credit decision / underwriting March 7, 2016 - On or about - -, 2016, we applied for a mortgage with PNC Mortgage for the purchase of a condominium in -, PA. Previously, we had been pre-approved by PNC. PNC knew from the very beginning of the application process that we were purchasing a condominium. We obtained a locked in, fixed rate of 3.75 %. We received numerous documents during the process reflecting that same locked in, fixed rate. The agreement called for a closing date of - -, 2016, time being of the essence. On or about - -, 2016 - one week before closing - we were informed by telephone that our interest ra... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure March 5, 2016 - Home is in foreclosure with PNC. I challenged whether or not PNC had my actual loan. I received, unsolicited, a letter stating " Based on a review of the information you provided, you have been approved for a conditional Trial Period Plan. '' I never applied for a plan and did not sign off on any plan. PNC 's attorney ( - - ) thinks I did but has not provided documentation despite repeated requests. I think this is a - to - homeowners into waiving rights. ... |
PNC Bank N.A. Mortgage application, originator, mortgage broker February 24, 2016 - My wife and I were denied access to information ( appraisal ) on a new home purchase, have not been able to obtain a copy of our appraisal for over 4.5 months. In addition we received critical disclosures late and were notified after closing our home with in a flood hazard. ... |
PNC Bank N.A. Mortgage loan modification,collection,foreclosure February 11, 2016 - PNC 's has failed to comply with Dodd Frank regulations relative to loss mitigation underwriting. On - -, -, counsel for the borrowers received a letter dated - -, - from PNC 's Counsel. At no time prior to - -, - were borrowers provided with this letter. On - -, - borrowers law firm provided additional documents to PNC in response their request for additional loss mitigation documents. Given this - -, - submission, PNC was required to respond on or before - -, - as required by the - enacted provisions of the Dodd-Frank Wall Street Refor... |
PNC Bank N.A. Mortgage application, originator, mortgage broker February 11, 2016 - Dear CFPB Staff, I am in the process of purchasing a home with PNC Bank Mortgage Division. Based on the recommendation of my real estate agent, I had notified the PNC bank on - -, 2016 to go ahead and order an appraisal and I signed all my mortgage paperwork on - -. My contract was ratified on - - and the appraisal contingency was due at - on - -. Despite my reminders to the PNC loan officer about the appraisal due date multiple times, I did not receive the appraisal report until - - on - -. I went over the appraisal report the first chance I got and had ... |