Conventional fixed mortgage Loan servicing, payments, escrow account
PNC Bank N.A. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account Georgia
My mortgage was sold from my long-time servicer, - - -, to PNC Mortgage. I received my first notification on - -, 2016 that as of - -, 2016, they would be servicing my mortgage. I was unable to pay on - -, 2016 because none of the accounts were set up. Finally, on - -, 2016 I was able to make my mortgage payment. On - -, 2016, I made a $350.00 payment to principal which was never credited. I called on - -, 2016 and I was told it would be corrected. I just received a letter that the $350.00 was applied to the -/-/- mortgage and I owed an additional $170.00. My friend who is an accountant suggested I pay online to avoid this. I went to the PNC website and they charge for paying online. In my 18 years of making mortgage payments, I have never had anything like this happen. I can see that I am being set up to go into default! I can not believe what PNC is doing is legal.
PNC Bank N.A. customer in Georgia
Apr 21, 2016
* Source: CFPB Complaint Database
PNC Bank N.A. response to complaint:
Closed
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