PNC Bank N.A. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

My mortgage was sold from my long-time servicer, - - -, to PNC Mortgage. I received my first notification on - -, 2016 that as of - -, 2016, they would be servicing my mortgage. I was unable to pay on - -, 2016 because none of the accounts were set up. Finally, on - -, 2016 I was able to make my mortgage payment. On - -, 2016, I made a $350.00 payment to principal which was never credited. I called on - -, 2016 and I was told it would be corrected. I just received a letter that the $350.00 was applied to the -/-/- mortgage and I owed an additional $170.00. My friend who is an accountant suggested I pay online to avoid this. I went to the PNC website and they charge for paying online. In my 18 years of making mortgage payments, I have never had anything like this happen. I can see that I am being set up to go into default! I can not believe what PNC is doing is legal.

PNC Bank N.A. customer in Georgia
Apr 21, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints3/20164/20165/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Loan servicing, payments, escrow account42.3%57.7%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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