PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Texas

-/-/2016 our prior mortgage company sold our mortgage to PNC Mortgage. with our first payment to the new company to begin on - -. PNC did not have us set up in their system so we were able to pay over the phone without any extra charge. For the -/-/- Payment I paid on line and was charged a extra fee of $7.00 even though in this day and age everyone pretty much pays their bills on line I do n't think we should be charged for a service in which they get they funds quicker ... that is the first issue. Here 's where the big issue starts ... for the -/-/- payment I sent in a check with the coupon from the book they sent us. I made my check for the amt. they had on the -/-/- coupon only to be told that we did not submit the correct amount that we still owed $81.00 more even though that 's not the amt. on the coupon. They called and said they were holding our funds but cashed our check. After speaking with a supervisor who did a escrow analysis on our account we were told that we


to the sell of our Mortgage we made a payment of $500.00 to our escrow to make sure it would not be short and to keep our payments the same or less. Also the PMI came off during this time, plus we lowered our homeowners ins. We have never been late or short during the 13 yrs. that we have had our mortgage, if anything we overpay when we can to help pay it off sooner. PNC keeps changing the amount which is causing us to look late when in fact we are not. We feel PNC is purposely causing this issue by not having their books straight. We have never experienced this with any of the other companies that have purchased our account in the past. We feel that they are tacking on additional funds that are not suppose to be there. Please help us resolve this issue. We have no idea as to what we are to pay in -/-/-.