PNC Bank N.A. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

I have tried to submit a loan modification to P.N.C BANK back on -/-/2016 and they asked for all documents that i have provided to them and then they deny my modification due to them claiming I do not make enough but I actually have a positive surplus of over $900.00. I was denied loan modification on -/-/2016 and appealed the decision but then I receive a denial letter on appeal 3 days later. I know that by CFPB guidlines i have at least 30 days to appeal but PNC stated that since appeal process is not 90 days before sale date they can not do anything.

PNC Bank N.A. customer in Pennsylvania
Mar 22, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed with explanation

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How PNC Bank N.A. handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints3/20164/20165/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Loan servicing, payments, escrow account42.3%57.7%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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