PNC Bank N.A. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PNC Bank N.A. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

- - - We are filling a complaint about PNC Mortgage. We have been trying to get our PMI cancelled for about 2 years. I believe that PNC is in violation of the The Homeowners Protection Act of -/-/-. The value of our house has reached the - % threshold for automatic termination a long time ago.


I have written numerous letters to them, most with no response at all. However the final straw was last month ( - - ) when we had our house appraised. Our appraisal was done by a certified Washington State appraiser ( I have attached the summary ). Our house was appraised at $210000.00. We owe $120000.00. PNC will not accept this appraisal and again refuses to cancel our PMI. I believe this is a violation of the The Homeowners Protection Act of -/-/-. We request that our PMI insurance be cancelled according to the The Homeowners Protection Act of -/-/-. If you can help in any way it would be greatly appreciated. Please let us know how we can proceed to have our PMI cancelled. Thank you

PNC Bank N.A. customer in Washington
Mar 08, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed

Consumer disputes how PNC Bank N.A. handled their complaint

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints3/20164/20165/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Loan servicing, payments, escrow account42.3%57.7%ClosedClosed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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