BOK Financial Corp Mortgage Complaint

BOK Financial Corp Mortgage department,

Other mortgage Loan modification,collection,foreclosure Missouri

My Lender is BOKF - Bank of Kansas City. I contacted my lender when I lost my job back in 2013. - - gave me the number for - - in the loss mitigation dept. then transferred to - -, and - others though my single point of contact was -. I was not able to work with a single point contact so this made getting assistance very difficult. I tried to bring my loan current - separate occasions each time I was given the wrong information where and how to pay. Not - of these employees knew ... - -, - ( underwriter of my loan ), the collections department, 24 hr support member, - - - - told me he was going to text - to ask if it would be okay to bring payment to the branch ) I did get to deposit it however - said that he could n't except it because it was n't the full amount past due and people get the wrong idea and think everything is okay with their mortgage and then they get foreclosed on. The application I had to complete I was given ten days, 14 days, told my


approval for a forbearance plan I had a letter in the mail saying the forbearance is revoked for failure to pay the payment in the agreement I never received notice about. I find steady work again so they do a loan modification, it made my payments higher and they never sent them back to me with the banks signature. Unemployed again now for reasons beyond my control. Now I have - -, -, and another gentleman. My house gets auctioned off in 19 days. - would not let the housing counselor stay on the line with me to ask about a special forbearance or repayment plan. They lost my paperwork to make the application complete. I have the conformation page that shows I sent those documents. - says I have no options, the other gentleman states he does have the " missing '' documents but its to late I do n't have a job so they cant help me, - says my only option is a repayment plan. I have done what the letters say to get help, I called the - counselor but the loss mitigation dept wont allow her to stay on the pone, I give the papers back in less than thirty days like the instructions tell me.. in 14 days. It is hard to get that done with limited funds. I do n't know why this is happening or why I cant get assistance from anyone.