Wells Fargo & Company Prepaid Card Complaint

General purpose card Managing, opening, or closing account

Wells Fargo & Company Prepaid card department,

General purpose card Managing, opening, or closing account Texas

I purchased - - Gift Cards from Wells Fargo & Company, and loaded $200.00 on each with a $4.00 fee, totaling -. Upon realizing that the card did not work at retailers I was led to believe it would work at, I attempted to have my remaining balance ( the full $400.00 ) returned to me. I did not seek to have any associated taxes or fees refunded. I was told by a Customer Service Representative that the best they could do was offer me 65 % of my remaining account balance. I attempted to complete this refund within 48 hours of the initial purchase, and had my receipt from the initial transaction. Every attempt to resolve this issue with Wells Fargo & Company has been met with contempt, and I do not believe that they have dealt with my issue in good-faith. I was not cautioned about any policies regarding refunds at the time of the initial transaction. I find a 65 % refund to be wholly unacceptable as I had paid for the balance in cash, and in full, only 48 hours prior.

Wells Fargo & Company customer in Texas
Mar 07, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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