Review and analysis of 14 consumer complaints against Wells Fargo
Out of the 14 consumer complaints against Wells Fargo Prepaid Card, 7% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against Wells Fargo resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Managing, opening, or closing account | 5 |
| Unauthorized transactions/trans. issues | 4 |
| Fees | 3 |
| Fraud or scam | 1 |
| Adding money | 1 |
Wells Fargo deposits and withdrawals February 14, 2016 - To whom it may concern : I opened a Wells Fargo Everyday Checking in - 2016 online as there are no branches near where I live and my son ( an existing Wells Fargo customer ) told me that there was a promotion that Wells Fargo was running. Given that Wells Fargo is - the strongest banks in the country, I thought it was a good opportunity to open an account and start a relationship in case I needed future products like credit cards or mortgages as well. I subsequently received my account number, debit card and debit card PIN in the mail. I returned the required signature card after I sign... |
Wells Fargo account opening, closing, or management February 9, 2016 - Wells Fargo, charged me a monthly service fee of $10.00 - separate times for not using my debit card ten times or more. When I inquired about this, I was told a few of my transactions did n't count because they were n't transaction from using my debit card and they could n't waive the fee. In the past I 've paid a small fortune in NSF fee relying on inaccurate balances due to the bank not posting to my account immediately. I 'm on a fixed monthly income and ca n't afford to have this bank taking money from me. I try to be careful to not go over my balance and now I have to worry about spe... |
Wells Fargo deposits and withdrawals February 9, 2016 - I am submitting a complaint about Wells Fargo holding funds from a check I deposited into my business checking account. The check was from a client and written to myself, the business owner, and my employee. I deposited the check in the ATM and was told funds would be available the following day. The funds showed up the following day on my account, but when I attempted to make a business purchase my card was declined. I immediately went into the branch and was told by a banker that there was a hard hold on the account even though the check funds had cleared due to the third party name on the a... |
Wells Fargo delinquent account February 8, 2016 - 1. There has been a Wells-Fargo failure to have selected and facilitated a purchaser of the past due debt on a Wells-Fargo Credit Card ( i.e., a card ending in # -, that was purchased by a firm named Investment Retrievers ) to be a firm that can be relied upon to comply with the 7-year maximum Federal Law to timely correct a defaulted ( " charge-off '' ) credit card debt reporting error in this complainant 's personal - credit report. ( More specifically, this erroneous credit report listing by - - relates to -. account beginning with # -. ) This failure to remove a major neg... |
Wells Fargo account opening, closing, or management February 8, 2016 - I have a problem getting statements mailed because Wells Fargo wants everyone to subscribe to online. When I am out of town I change delivery preferences to online to pickup the statement to make sure my balance is correct. That change is immediate because Wells Fargo will not allow viewing the statement with the preference of US Mail. When I change it back to US Mail I do not receive statements because Wells Fargo says there is a 30 day delay with that change. This is a man made delay because that 30 day delay is a recent problem because this did not start happening until sometime last year. ... |
Wells Fargo account opening, closing, or management February 8, 2016 - I had a safe deposit box for about 15 years at Wells Fargo Bank in -, T- ( Specifically it was the branch at - - -, -, T- - - Safe deposit box - ). I was told when I first paid for the SD box that I would receive my deposit back as long as I return both keys to them when I relinquish the box. Last year, I relinquished the box and returned both keys to them. The representative told me, " Just sign this paperwork and I will get you your deposit back. I signed the paper which said that I have received the deposit back. At first, I was hesitant about this, but the representat... |
February 8, 2016 - I have received my credit card statement and my due date fell on the weekend. One was -/-/- and the other was -/-/-. In each case my payment was made on the first business day following the weekend. I was charged a late fee by Wells Fargo Financial. My understanding was that if the due date fell on a non business day, the payment will be due the next business day. Is this correct? ... |
Wells Fargo closing/cancelling account February 8, 2016 - I applied online at wellsfargo.com for a secured credit card with Wells Fargo on -/-/-2016. After the application was complete, I received a screen that said my application was pending because Wells Fargo needed more time to gather more information. I did not receive any further correspondence from Wells Fargo about the application nor did I receive a phone call or any message from my Wells Fargo account about the application. On - -, 2016 I checked my account in the morning and found that $300.00 was taken out of my bank account for the secured credit card that was approved with ... |
Wells Fargo apr or interest rate February 8, 2016 - Receiving a Wells Fargo promotional mail in - - NO FEE NO INTEREST for a year, borrowed $19000.00 on - -, - ( has paid off the entire principle amount -, - 3months before the end of my promotion ). No issues till - -. No interest Charges etc.. Come - I call Wells Fargo notify them of Address change as we moved. Despite four calls address is not changed. Mail is delivered to old address only to finally reflect the change in - -, -. Come - I see late fee and Interest charges. I call. Late fee waived - Card # - even though the same fee was waived ... |
February 7, 2016 - I had a credit card with Wells Fargo ( I do n't remember the open date ). I closed the account and the remaining balance are just fees. I thought the fees were waived because I closed the account. However, the balance remained on the account and now the account is charged off and is being reported negatively to the credit bureaus. The balance on the account consists of only fees. I feel this is a compliance violation as I should be responsible for the balance if its just fees. ... |
Wells Fargo deposits and withdrawals February 5, 2016 - Somebody cashed a fake check with a fake signature ( which the bank did not catch ), emptying my account and now Wells Fargo refuses to refund the amount stolen. ... |
Wells Fargo account opening, closing, or management February 5, 2016 - This complaint is to be attached to earlier complaints about Wells Fargo Bank opening an account in my name and $25000.00 stolen from the state of California through -. Complaint # - and # -. I 'm again asking Wells Fargo bank 's Fraud Division to investigate itself and rein in your employee 's. On - - of 2015, my daughter received a fictitious call from a person posing as an FBI agent investigating My Name and Identity Theft. The person wanted to know my address in - -. She has a Wells Fargo bank account. To use your position to gather information from the private recor... |
Wells Fargo deposits and withdrawals February 5, 2016 - - and Wells Fargo are debiting money from checking account prior to the check being cashed by the recipient. Here is what is happening : 1. check is scheduled for payment via a Wells Fargo account using - 2. check does not arrive at recipient for various reasons. 3. Wells Fargo removes $ from checking account on the day the payment is scheduled in -, even thought the check was not cashed. 4. Recipient calls me to find out where their payment is. I see that the $ have been removed from my account so I am thinking their has been fraud. 5. I call Wells Fargo to understand what 's happ... |
Wells Fargo credit card protection / debt protection February 4, 2016 - I bought some furniture from - furniture and I was about to pay the whole balance upfront as I had the money at that time. But the sales person insisted to open the credit card with zero interest for 12 months. So I have applied for the credit card. He has mentioned that I have to pay interest if I will not pay off the balance in 12 months. He did not tell that if I do n't pay the balance on the whole amount of the furniture. So I paid off $2400.00 in 12 months and remaining balance was $1000.00. Now they have charged me interest charges of almost $900.00 saying that its accrue int... |
Wells Fargo problems caused by my funds being low February 4, 2016 - I was charged - ovedaft fees by Wells Fargo, - for my checking and - for my savings. I do not understand the overdraft fee from my savings. I had transferred $25.00 from savings into checking leaving only a balance of $1.00 in savings. When checking became overdrawn from a payment clearing that I had meant to cancel ( knowing there would be insufficient funds ), the $1.00 was automatically transferred into checking. Subsequently I was charged for the $25.00 previous transfer because supposedly the checking account was overdrawn. However the balance still remained - so it wa... |
Wells Fargo loan modification,collection,foreclosure February 4, 2016 - Wells Fargo, - and - - continue to take my case lightly. I have asked for assistance from many departments within Wells Fargo. Ultimately, I 've been directed to Executive Mortgage Specialists and their Supervisors. I 've asked - to clarify its role in the ongoing foreclosure scheme that its embroiled in with Wells Fargo Home Mortgage. I 've asked a variety of governmental agencies to help hold the above mentioned banking institutions more accountable ; however, not enough action or enforcement is taking place to prevent servicers such as Wells Fargo Home Mortgage from reiterati... |
Wells Fargo account opening, closing, or management February 3, 2016 - I am disappointed in Wells Fargo 's decision not to reimburse me for the - $5.00 service fees I was charged on - -, 2015. This entire incident occurred simply because the woman in charge of the - - Wells Fargo office did not tell me this was some sort of special savings account and did not tell me there was a minimum account balance. All I wanted were - plain, old fashioned, savings accounts. I have closed these accounts ( - and - ) and transferred my direct deposit payroll to a credit union. I no longer use my Wells Fargo checking account for anything other than cas... |
Wells Fargo account opening, closing, or management February 3, 2016 - My accounts have been charged overdraft fees for several years without my consent into the program. When I learnt of the Cfpb rule on this practice, I contacted the bank to show me the single page opt-in consent form that I should have signed according to the cfpb rule but they could n't 3 weeks after I presented the issue to them and up to their legal department and several trips to their local branch office. I want the bank to refund all monies that is owed to me through these unauthorized charges since the opening of both accounts.These accounts were both checking and savings, only one op... |
Wells Fargo dealing with my lender or servicer trouble with how payments are handled February 3, 2016 - In -, 2015, Wells Fargo sent me a letter informing me that my student loans can not be paid more than 20 days from the due date. If payment is received more than 20 days from the due date, the due date will not change. For example, if a payment is due on - -, and I make a payment on - -, the payment will be accepted but the due date will remain as - - ( not - - ) which forces me to make another payment in early - to change that due date. The result of this is that it deters me from making a payment every 4 weeks ( 13 payments a year ) and instead, I have to make a... |
Wells Fargo loan servicing, payments, escrow account February 3, 2016 - Wells Fargo Home Mortgage continues to use the United States Postal Service to mail fraudulent statements to me, claiming I owe them over $200000.00. I never contracted with Wells Fargo Home Mortgage. They continue demanding unsubstantiated amounts, usually in the range of thousands of dollars at a time. I have written many times asking for verification of this alleged debt and have not received proof they are the holder in due course. ... |
Wells Fargo loan modification,collection,foreclosure February 2, 2016 - I am a military - and was - while I was - last year. My wife and I had anticipated this and our home was on the market at fair market value for over 12 months with not a single offer ( to buy or rent ). It 's a large historic home that requires a lot of care and there is a lot of new construction in the area zapping all hopes of selling at a reasonable price. Regardless, in an effort to be proactive and avoid foreclosure, I applied and was approved for a Deed in Lieu of Foreclosure ( DiL ) through my mortgage company, Wells Fargo ( WF ). I was out of the house ( moved to - ) -/-... |
February 2, 2016 - I paid a company called - - a total of - between my Wells Fargo Visa and - - for services that were never provided. They were to teach us how to effectively sell on -, set us up with drop shippers and create a website. All of this was with the promise that I would get my money back within one year. They never provided the website or any of the drop shippers. They did nothing to justify the money we paid. We had to pay another company for a website and do all of the stuff they promised through other companies. I was informed that I am unable to dispute these charges because of... |
Wells Fargo settlement process and costs February 2, 2016 - I have submitted a complaint case number - against Wells fargo I did send a package to consumerfinancial desputing the reply I received from Wells Fargo dated - - -. - - I had requested a written document showing me the - + new cap money that was being applied to our new approved loan modification. I verbally asked 3 times on the phone and only once got numbers quickly thrown at me by my preservation specialist. So - - - I sent a letter to Wells fargo with several questions about my monthly statements how my money was being applied and I had found a couple of erro... |
Wells Fargo loan servicing, payments, escrow account February 2, 2016 - To whom it may concern, I received an Escrow account disclosure statement and notice of new mortgage payment dated - -, -. In the statement, the bank has attempted to forecast my escrow account for the 5th year of my mortgage. Technically, they have done it incorrectly because I have FHA Insurance that should be suspended in - - per the terms of the mortgage contract. However my concern is the current principal balance that is posted to my account at the company 's website. When the analysis was conducted and the statement sent, the company calculated a shortage of $91.00. The... |
Wells Fargo deposits and withdrawals February 2, 2016 - My - - husband my a - Quick Pay transfer from his - account to my - account for $550.00, on -/-/2015. On -/-/2015 I did not see the money in my - account. When I inquired to -, they said it was accepted into a Wells Fargo account ending in -, via clearxchange. I checked my personal Wells Fargo account, it did not end in - and the money was not there. I called clearxchange, they said they only act as a clearing house for money transfers and that it 's a - issue. - says it 's a Wells Fargo issue and Wells Fargo does not find the money anywhere and s... |
Wells Fargo dealing with my lender or servicer received bad information about my loan February 2, 2016 - I have a private student loan consolidation loan through Wells Fargo with a cosigner. I have been making my loan payments on time since -/-/- and I made my first loan payment on time on -/-/-. That is 73 payments on time in a row. According to Wells Fargo only 24 payments in a row, since I paid my first payment on time, are needed to release my cosigner. I applied to have my cosigner released. I had to call and request a form from Wells Fargo. I got the form and signed it and added a pay stub as proof of income. Then mailed the form back to Wells Fargo. Despite my income of o... |
February 2, 2016 - Wells Fargo Home Projects Visa has repeatedly assessed late fees when payments were made before the due date. Customer service was helpful in resolving this issue in the past and provided direction for how I could avoid the problem in the future ( details below ), but has not agreed to reverse any more late fees despite following their direction. The details of the matter regard a period between the due date and the statement closing date. Wells Fargo sets the due date on the - of every month and does not allow any grace period. I have always paid prior to the due date. The statement clos... |
Wells Fargo loan modification,collection,foreclosure February 1, 2016 - I have been trying to aquire a loan modification through Wells Fargo. However, the deciding factor is the lien I have against me from the state of California for rear child support. I have spoken with the child support division and the have spoken with their legal team. The legal team has told me, they are willing to temporarily lift the lien so modification can go through. The only documents they have requested from Wells Fargo and or myself is Mature Installments ''. I have completed paperwork 3 or 4 times now only to be tokd by Wells Fargo that I must come current on my child support. It ha... |
Wells Fargo managing the loan or lease February 1, 2016 - I bought furniture at - - - on a 0 % loan that they offered me. Approximately $1200.00 of furniture. I made timely payments. - must affiliate with Wells Fargo, because my statements come with Wells on it. My statement I just received has a " previous balance of $810.00 '' and charges me $360.00 of interest. Now my balance is $1100.00 at 27.99 % interest. I called Wells and spoke to a supervisor. The supervisor made a concession of a 25 % discount. I paid what she requested in entirety just now in order to get this 25 % discount via my bank routing number ( I paid her $1000... |
Wells Fargo deposits and withdrawals February 1, 2016 - My name is - -. I am a Wells Fargo account holder. Wells Fargo illegally withdrew money from my account without notice or explanation. ... |
Wells Fargo loan modification,collection,foreclosure January 31, 2016 - Hi, my name is - - and I reside at - - - in -, New Jersey -. I have a mortgage with Wells Fargo Home Mortgage and I am trying to receive a loan modification on my mortgage. Wells Fargo is violating the law by not modifying my mortgage and I submitted twice for modification and they have refused like they continue doing with majority of people. They have my property schedule on - -, 2016 for Sheriff Foreclosure Sale. I need your help in this matter and thank you for your cooperation. ... |
Wells Fargo dealing with my lender or servicer trouble with how payments are handled January 30, 2016 - I have a student loan with Wells Fargo that unfortunately became one of many bills that I was unable to keep up with due to a layoff experienced in late -. I was laid off and unable to gain employment until late - ( 11 months 300+ days ) and nearly lost my home, vehicle, and dignity, due to my inability of upholding my end of the bargain. Along with these issues and losing nearly $ - per year in income, I also was unable to continue making student loan payments. As a result, my student loan charged off just weeks before obtaining a new job and receiving my first paycheck to avoid char... |
Wells Fargo deposits and withdrawals January 29, 2016 - To whom it may concern, I have been a loyal customer at Wells Fargo since -/-/-. On - -, -, I deposited a personal check from my wife 's account in the amount of $1200.00. The receipt provided stated that $400.00 would be released immediately and the remainder on -/-/-. With that information in mind I proceeded to write out checks. When I checked my account on -/-/- not only was the money not available, my account was negative which is a first for me. Instead of contacting me, the -, NY branch withdrew the funds which put us in a panic. I contacted the customer s... |
Wells Fargo account opening, closing, or management January 29, 2016 - After my debit card and a book of checks were stolen, I called and had my card canceled and a freeze added to my checking account. A little while later I went to a branch of my bank and they began the process of switching me to a new checking account number. Because of the conversation and a few other past issues with the bank, I decided to close my checking account and find a new bank. I visited the Wells Fargo website for information about closing accounts and was told it needed to have a zero balance in order to process. I transferred the remaining funds in the checking account to my Wells... |
Wells Fargo application, originator, mortgage broker January 29, 2016 - This is a dispute to complaint -, something is wrong with the page. I was contacted to be informed that they needed more time to complete their work and it would be another week. I then told them to continue to respond to me in writing. This is the reason it want them to respond to me in writing, so it wo n't be any miscommunication. Ask them to play the recording. Assessed value, nothing. from - till now I have only received one tax bill and that is for -. It is classified as a business. Escrow questions, prepaid amounts for HUD insurance, prepaid amounts for PMI insurance, no explan... |
Wells Fargo loan modification,collection,foreclosure January 29, 2016 - I was removed from the HAMP Loan Modification Program and foreclosed upon, inadvertently. This statement was in a letter sent to me from Wells Fargo. Please help me, they ruined my families life. ... |
Wells Fargo application, originator, mortgage broker January 29, 2016 - - - I purchased a - property with a - sign on the property. I paid the load off in -. - - still has a lien on the property. ... |
Wells Fargo other transaction issues January 29, 2016 - On - - 2016 I went to the bank and requested a wire transfer to a company in - ( ( $5900.00 ). I filled out the wire transfer services instructions. See wells fargo reference number -. I was asked to put the - number and - number of the recipient bank, - in -. I wrote the correct - number, but got confused and did not put the payee 's correct IBAN number. The Wells Fargo staff also did not realize the incorrectness of the - number ( the number I put has too few digits to be a valid IBAN number ). I left the bank but twenty minutes later I realized that I has put... |
Wells Fargo settlement process and costs January 29, 2016 - Today I received a letter from Wells Fargo Stating that our house is not qualified for FHA Mortgage Insurance Removal. I contacted wells several and explain the FHA rules in regulation regarding FHA Mortgage Insurance Removal, according to Wells Fargo agent ( - ) he said were not qualified of removing our FHA Mortgage Insurance, According to their letter dated - -, 2016 " The mortgage insurance will expire is based on the original amortization schedule at the time of closing. According to that schedule, your mortgage expiration date is - ( i ca n't find in the our contract ). You m... |
January 29, 2016 - I hired - over the phone, I waited til Tuesday because that was - day they said I can get an am delivery. ... they called me at - and told me dumpster would be there soon and got me to sign contract over the phone ... .. I called at - - and I was told dumpster would not be there untill - - ... .. I had to hire different dumpster company. ... - is charging - dollars for cancelation fee ... .. - different people lied to me knowing the truck was n't coming to get me to sign contract ... ... I just needed a -, I had - men I was paying that were just waiting ....... |
January 28, 2016 - I have a Wells Fargo Bank Credit card and have been in Active Duty - since - -, 2015. I told WFB this, but was told it did n't matter, that they would only be able to " waive '' - interest charge. So far, since - of 2015, they have, and are attempting to collect interest in the amount of over $300.00 ( at 18 % ) and fees also over $300.00. I was told that WFB can not " go back '' as far as - 2015 to resolve this. ... |
Wells Fargo problems caused by my funds being low January 28, 2016 - I received a counterfeit check as a deposit for a job I was supposed to do the weekend of - -. I deposited the check on Saturday, - - and it cleared and was posted to my account Monday, - -. On Tuesday, the funds were there, so I withdrew $2800.00 to pay someone else working on the same production and deposited into another account at the same bank. There was no sign of a problem until after the close of business that evening, around - -, when I happened to look at my bank account and saw that it was - $2300.00. Confused and shocked, I called Wells Fargo to figure o... |
Wells Fargo loan servicing, payments, escrow account January 28, 2016 - ok on - I have to declare bankcrupcy chapter - while having a WellsFargo mortgage and the reafirmation proccess on this mortgage was not completed on time and ever since the bank has refused to report my payments with the - credit bureaus even though I have never been late or missed a payment since I took out this mortgage in -. What recourse do individuals in this situation like mine have? it is been very hard for me to refinance to take advantage of lower interest rates currently avialable to me. ... |
Wells Fargo deposits and withdrawals January 28, 2016 - On - -, 2015 ( approximately - ) my daughter and I pulled up the the drive up ATM machine to make a deposit. Upon driving up to the machine I found $340.00 ( $360.00 ) still sticking out of the machine from the previous customer. I took the money into the branch ( - - - - MN ) and asked for the manager ... who was n't available. There was long lines for all the tellers so I flagged down a lady walking behind the counter and told her that I found this money in the drive thru. She took it and walked right away and did n't ask for any of my information or where it was fou... |
Wells Fargo deposits and withdrawals January 28, 2016 - wells fargo took a deposit from me on -/-/16 to this date they still have not released my funds they have bounced - checks, and charged me $70.00 according to bank check was drawn on it cleared their account -/-/16 so wells fargo has had this money in their account for 10 days and have refused me access I have had an account with this bank for over 15 years no one from wells fargo is interested in helping me they need to be held accountable for this and I am sure many other banking transgressions ... |
Wells Fargo deposits and withdrawals January 28, 2016 - I deposited a check for - -/-/-, the check was returned -/-/- therefore the - was debited from my account. On -/-/- - was debited from my account again, stating the check deposited on -/-/- was fraud. Hence, my account has been debited a total of -. I immediately called to file a dispute and was told I needed to go to the branch. On -/-/- I went to the branch and was advised I need to file a claim over the phone. I then filed a claim and was told to wait 7-10 days.. I waited. I called back and was told that claim was closed and another one w... |
Wells Fargo deposits and withdrawals January 28, 2016 - Wells Fargo add - $35.00 overdraft fees the same day I had a direct deposit in my checking account. In addition they add $12.00 fee for moving money from my saving to checking account. This is in sane and worst than the shark loans. ... |
Wells Fargo settlement process and costs January 28, 2016 - Wells Fargo has discriminated against VA home modification false information, We have lived in home since -, we did go bankrupt - did not list are home are lawyers told us we did not have to reaffirm, We made all payments, until we had ask - - - if he could help get Wells Fargo to give us a home modification.Wells Fargo told us to stop making payments for 3 months, everything was done VIA mail.They had put we went bankrupt - we did not.- - is co- borrower on Home.They would not acknowledge this.Are credit report shows no payments every made on are home we have made ever... |
Wells Fargo credit line increase/decrease January 28, 2016 - For years I had credit limits over -. Then the credit crunch came and many non used accounts were just closed and credit limits reduced in a one way transactions. The banks just reduced credit limits. I been working with social security - and have just been approved after a 3 year period of struggle. Now I have Wells Fargo reducing my credit limit without any notice. Just boom. The credit market is so tight, its totally out of control. These big bank officers should have been put in jail for the great recession, just like the savings and loan scan.dal in the 1980 's. Now out of the blue,... |
Wells Fargo deposits and withdrawals January 28, 2016 - - -, CA - - -/-/2016 Wells Fargo Bank, Customer Correspondence, - - - - - - - , -, NC - Dear Wells Fargo Bank, RE : Bank Associate Given my Accounts details and New ATM card to another Customer Account # - Today -/-/2016 around - I got a Wells Fargo phone alert Debit card ending # - try to ATM Cash withdrawn at - - ATM and due to incorrect PIN transaction has been denied .I got so many alert ( screenshot attached ) and after that I called your call center and stop that above ATM card. Even I did n't order any extra ATM card at all... |