U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Michigan

I purchased a prepaid - from Office Depot on -/-/-. When going to use this card in - I found that my balance was much lower than the $200.00 I paid for this card. There were two transactions shown online on this card during the month of - - one in - and another in -. These transactions were not performed or permitted by me. I called a number associated with US Bank, the company responsible for the card, to report fraudulent charges on my card. They told me that the card would be locked and to dispose of it and that I would need to start a claim process. I was told to fax certain information, which I did. In - I received a form via mail to complete which I promptly did. As of writing this it is -/-/- and I still have not received a new card. It has been over 4 months since I reported my card information stolen and over 3 months since I filed the form I was sent.