Review and analysis of over 798 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 798 official complaints related to APR or interest rate. Out of the 798 consumer complaints against JPMorgan Chase, 15% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.
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JPMorgan Chase Credit card apr or interest rate January 2, 2016 - I have a Chase Bank " Slate '' credit card. The interest rate used to be somewhere around 16 % ( perhaps lower - I do n't remember ). I have had this card for several years. Two years ago, I was late with 2 payments. Chase bank immediately jacked up my interest rate to 22 %. I have made my payments all on time since then and my credit score is now -. But Chase refuses to lower my interest rate to something more reasonable, telling me that 22 % is the lowest 'available ' rate and that 's all I 'm going to get. Women ca n't pay those kinds of rates - we do n't make that kind of money! And I '... |
JPMorgan Chase Credit card apr or interest rate December 11, 2015 - i paid my above my billed balance on my chase slate card 3 days after the due date and got assessed interest for the month. i think that this is not fair to the consumer. i have tried to contact the company and they wo n't remove the fees. i am tired of companies taking advantage of consumers. i believe that the charges should have been reversed. i have been a customer of theirs for almost 19 years. they said they never remove fees from an account. I find that hard to believe! ... |
JPMorgan Chase Credit card apr or interest rate December 11, 2015 - I really hope this is n't a waste of your time. I am a service member with a credit card with Chase. I have other credit cards whose interest drops to 6 % because of the Servicemember 's Civil Relief Act ( SCRA ). Unfortunately, Chase says that I am not eligible because I got the credit card after I entered - -. - and - are - companies that do n't have such a restriction. ... |
JPMorgan Chase Credit card apr or interest rate December 5, 2015 - I have an excellent credit and chase credit card charge me a 27.99 % interest rate and I was told they can not lower my interest because when I open the account, that 's how the interest rate was, that 's more than 10 years ago, I told them that I am always on time making my payment and never late, I was thank for that, and - - a supervisor said he can not help me with that, this is not right, I ask what is the interest rate for a person with bad credit 50-60 %, apr or what is it, I told them iam am even tempted to default in the account, this is robbery and abuse for the consumers, you ... |
JPMorgan Chase Credit card apr or interest rate November 24, 2015 - Chase Freedom has refused to lower my credit card interest rate for the last two years plus from their highest obscene rate of 29.9 %. I have n't missed a payment or been late with a payment in three years. Last time I asked they said the rate was based on my original application guidelines. I 've had this card since 1990. How is it possible that I 'm tied to guidelines from 26 years ago when everything else in banking and credit card regulations has changes numerous times. ... |
JPMorgan Chase Credit card apr or interest rate November 13, 2015 - I have a Chase credit card with a few zero percent balances on it. They have not been crediting my payments to the balance with the soonest end date for the zero percent offer. On inquiring with them, I discovered that their policy is to credit payments to the balance ending first until the soonest ending balance is withing 60 days of ending. I believe that the balance ending soonest should be treated as the highest interest balance and be credited first. Their policy is in no way clearly stated. ... |
JPMorgan Chase Credit card apr or interest rate November 11, 2015 - I recently was notified that my Chase credit cards were increasing cash advance APR by 5 %, increasing balance transfer fees from 3 % to 5 %, increasing late fees, etc. I thought this agency was in place to stop this kind of unjustified practice. This is done just to increase the profits of Chase bank with no respect to its customers. Thanks, - - ... |
JPMorgan Chase Credit card apr or interest rate November 9, 2015 - When I originally submitted a application for a credit card at Chase Bank a few years ago, they gave me a range of interest rates that I could potentially qualify for. Then when they started my account, they gave me a rate well above the minimum. After several years of on time payments, I have requested a reduction in my rate. Now they are saying that my program never had a lower rate, and that I got the lowest rate available. I believe they are being dishonest. ... |
JPMorgan Chase Credit card apr or interest rate November 8, 2015 - I have a Chase British Airways - card. I have always paid off the entire balance. APR is 15.24 % so I would never ever consider carrying a balance. The statement period that ended -/-/15 had a balance of $20000.00. I made total payments $20000.00, there was also a credit in the amount of $16.00. Thus the balance to be carried over to the next statement period was $380.00. My mistake but I figured that it would n't cost me much. I was quite surprised when I reviewed the -/-/15 statement - interest in the amount of $54.00 was charged. I discovered that Chase charged ful... |
JPMorgan Chase Credit card apr or interest rate October 29, 2015 - Received a mailer today from Chase informing me of a change of terms, including an increase of apr starting -/-/15. Not only is this less than 45 days of notice, the apr will apply to purchases made after -/-/15, making the change retroactive to purchase prior to the notice. ... |
JPMorgan Chase Credit card apr or interest rate October 29, 2015 - I received a letter from JPMorgan Chase Visa on -/-/2015 regarding a change in credit terms. Letter was dated -/-/2015, effective -/-/2015. Is there not a regulation regarding appropriate notice regarding changes in terms? In addition, interest rate went from 9.90+prime to 21.74+prime for new transactions for no apparent reason. No violation in original terms. ... |
JPMorgan Chase Credit card apr or interest rate October 18, 2015 - Chase credit card services dropped our SCRA in - 2015 conveniently while our military family was -. In -/-/- I realized that the APR % went from 6 % to over 20 %! I contacted the bank immediately. They informed me that the SCRA benefits expired and I would need to resubmit information. I did so on - -, 2015 and got a confirmation that they received it. Today on - -, 2015 I had to call again since the benefits wer not applied yet ( 3 month later ). The representative " - - '' told me she did n't see were I sent them and if I resent the paperwork today that they woul... |
JPMorgan Chase Credit card apr or interest rate October 15, 2015 - As of my -/-/- Chase Visa statement, my only balance was $6900.00 which was entirely related to a 0 % APR balance transfer I had processed thru my Chase Visa account in -. This balance transfer includes a 0 % APR that does n't expire until -/-/-. Between -/-/- and -/-/-, I added $3800.00 in new purchases to my Chase Visa card. Since I knew I would incur finance charges ( at my regular 10.24 % APR rate ) immediately after these NEW purchases were posted, I paid off these new purchases a week later by paying $75.00 on - and $3700.00 on - ( Tot... |
JPMorgan Chase Credit card apr or interest rate October 9, 2015 - Chase upped our interest rate to 27.9 %. Despite calls to several people and despite many years as a customer and despite the current market interest rates, they refuse to lower the rate. We have had several times where we were late but we have always paid the minimum payment and many times more that the minimum balance. This interest rate is predatory for customers. ... |
JPMorgan Chase Credit card apr or interest rate September 21, 2015 - Opened a credit card account in -/-/-. Interest rate was 9.9 %. - - payment due date was -/-/-. - - statement did not show any increase in minimum payment. I made my - - payment and when I received the - - statement, the minimum payment jumped to - with no significant purchases made during - -. After scrutinizing the - - statement, I noticed a late fee payment and also a change in my interest rate from 9.99 to 29.99 %. I immediately called this credit company and they said that my payment that was due on -/-/- was late and that they... |
JPMorgan Chase Credit card apr or interest rate September 16, 2015 - I receive a promotional mailer ( not a statement ) with - printed blank checks to be drawn from my Southwest Rapid Rewards ( Chase ) credit card at least once a month soliciting a cash advance. They claim the APR is 0 % for the first year. Since a minimum 2 % fee is required, I calculate the APR at a minimum 2 % if the borrower paid no principal during the first year. The APR would be greater than 2 % if the borrower paid the principal down in the first year. This would appear to violate Reg. Z as it is more the .5 % different that the stated APR of 0 %. ... |
JPMorgan Chase Credit card apr or interest rate September 5, 2015 - JPMorgan Chase, double charges interest on paid items, double billing. As explained to - -, attorney for Chase, -, who did not have the courtesy to return a call and investigate, but obnoxiously had other employees calls and harass us, while refusing to credit disputed amounts. Chase actively engages in interest charges on debt paid on time ( doublecycle billing ) although the account is paid a substantianly amount, still interest is imposed on the balance like no payment took place, and in addition payment made at a branch its not credited immediately and Chase charges daily interest... |
JPMorgan Chase Credit card apr or interest rate July 15, 2015 - I opened a - MileagePlus - Chase Visa account -/-/-. From -/-/- to -, I used to log in monthly on my personal chaseonline.com account to pay my current balance charges. I started receiving Chase direct marketing emails to invite me to set up automatic payment, which I did. I set up the automatic payment -/-/- on my Chase credit card. By default, Chase automatic payments are setup with the minimum monthly charges and does n't mention clearly the second option you can select for Full Amount Due ''. I 'm French and I 'm not aware of such options. So I have n't paid any at... |
JPMorgan Chase Credit card apr or interest rate July 10, 2015 - About - ago i had received and credit card application in the mail from - - for a promotional card that gives prime for life as an interest % a few years later the bank was bought by Chase Bank so i called Chase Bank and was going to close the account but was advised by Chase that they would honor the prime for life card, that was about - years ago.Now i find a charge for $98.00 bank fee. so i called them and was told that my chase freedom card now has that fee because of my prime for life. if you check their website will will see that the Freedom card has no annual fee. So it se... |
JPMorgan Chase Credit card apr or interest rate June 5, 2015 - finance charges in -, in - -, in - -. I paid $130.00 on each payment for every month in question.they it 's interest building in your account.Which is not true.I paid my debt down and, the finance charges did n't go down.I have - more accounts with consumer doing the same thing. ... |
JPMorgan Chase Credit card apr or interest rate June 4, 2015 - Credit card company seems to have taken additional time to process checks provided with no transaction fee and a low interest rate for a limited time in order to avoid honoring the terms of the offer. ... |
JPMorgan Chase Credit card apr or interest rate May 19, 2015 - I had opened a Chase Freedom credit card with Chase. I also had - other accounts related to this company. On - 2015 statement it clearly identifies that the 0 % promotion was still active and that it was going to be expiring in -/-/2015. That is all that it showed ; it did not give a specific date indicating the promotional expiration. I paid the card off in full by the due date and thought everything was ok ; I paid off the 0 % balance. Then in -/-/- statement they charged me - in interest charges. I tried contacting the company and - supervisors '' ( - and - ) refus... |
JPMorgan Chase Credit card apr or interest rate May 4, 2015 - I have had my Chase card since -/-/1987 They raised my rate to 27.24 % prior to the advent of the Dodd Frank Act and the creation of your agency. I spoke to - in customer service and she indicated there was nothing Chase could do to lower my rate. She indicated that Chase was not lowering rates right now. I spoke to her about the need review and lower rates according to Regulation Z. She answered that Chase was only required to review not lower rates. My account is in good standing and been so for many years. I would like you to investigate and see why after 5 years of required rate re-ev... |
JPMorgan Chase Credit card apr or interest rate May 1, 2015 - Had been receiving robo calls about lowering an interest rate to 1 % on a CC. We always just hang up on it. Today -/-/2015 I stayed on the line. Very convincing person who goes by name - - operating number is - I chose to go a head with the call due to having some difficulty with our finances and Im always trying to save money. I did tell him that I changed my mind because it did not see right. ... |
JPMorgan Chase Credit card apr or interest rate April 28, 2015 - I have a credit card with Chase. I believe their interest rate charging practices are unfair and deceptive. I had a statement balance of $1300.00 with a due date of -/-/15. I made an online payment of $1000.00 on -/-/15. I could not make a - payment of $310.00 until the next day because their online system only permits - payment per day. I was charged interest of 12.24 % on a balance of $1300.00 when only $310.00 was - day late. I was told by their unhelpful representatives that the interest is charged on not the balance overdue but also charges incurred during t... |
JPMorgan Chase Credit card apr or interest rate April 28, 2015 - I have had a large credit card balance for over 13 years. I have been making the minimum payment on time for the entire 13 years. I had requested help many times from Chase to help me get the balance under control. They refused to help by lowering the interest rate. The balance has been about $14000.00. Recently I realized Chase was paying down the 16.25 % interest bearing balance and adding the pay down amount to the 19.25 % interest bearing balance. The accounting trick was allowing Chase to add about $40.00 a month more in interest charges to the 19.25 % balance. So if I continued to ma... |
JPMorgan Chase Credit card apr or interest rate April 20, 2015 - I have a Chase credit card on which I am carrying a balance at a 3.99 % promotional rate for life. I made several purchases before - on the Chase card at a rate of 14.25 % for new purchases. So as not to incur interest on those new purchases I made a payment equal to the Minimum Payment due plus an amount to equal the new purchases I had made, with a little extra for any interest that accrued since the date of my purchases. I did this for - pay cycles to make sure there was not a balance under New Purchases at 14.25 %. It is my understanding that all monies paid over the minimum due will... |
JPMorgan Chase Credit card apr or interest rate April 18, 2015 - Chase bank is assessing interest to credit cards based on a different formula than what is written on their disclosure. Even though I paid off my full balance on my credit card, Chase still assessed $50.00 in interest to my account. Chase bank credit card disclosure from their statement says the following- To figure your periodic interest charges for each billing cycle when a monthly periodic rate ( s ) applies, we use the average daily balance method ( including new transactions ) ''. The statement then says- Subject to any interest-free period for new purchases, we will begin charging in... |
JPMorgan Chase Credit card apr or interest rate April 14, 2015 - I was called on my cell phone by a man name - -, i was then transferred to a man named - - from credit card services. from there we called - of my credit card companies to ask for a lower interest rate. they prompted me that I would owe - $ and were aggressive in telling me i could not get off the phone or they would charge me. they had all my credit card information and last - digits of my social and my cell phone number. it was a very bad experience. i was transferred to the supervisor after i said i did not want to continue. his name was - -. the number they gave ... |
JPMorgan Chase Credit card apr or interest rate March 23, 2015 - Chase BankHave put my account as a charge off and now a collection agency is trying to get interest off on a - dollars which now is - dollars from - years ago. In - to - I had a nerves break down and could not work an when I did work my hours were limited. I received short term - and called Chase Bank they told me not to use it that I was covered under my protection plan. Some time later they said they would put me under hardship program never heard from them again now a year - got a letter at work for the - and again this year from my personal office last year I was no... |