Review and analysis of over 301 complaints against PennyMac Loan Services, LLC
PennyMac Loan Services, LLC consumers have reported over 301 official complaints related to Loan modification,collection,foreclosure. Out of the 301 consumer complaints against PennyMac Loan Services, LLC, 20% were disputed by the consumer (i.e. the consumer was not happy with how PennyMac Loan Services, LLC responded to their complaint) and 98% were processed in a timely manner. 1% of consumer complaints against PennyMac Loan Services, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 5% resulted in non-monetary compensation.
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PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure May 29, 2016 - I have been struggling to pay my mortgage for some time. In - - the servicer of my loan, -, informed me my loan was now owned and serviced by PennyMac. I have long disputed the ownership of my loan which originated with - - and do not believe that - either owned my loan or had the right to sell it. Nonetheless it is my desire to modify my loan and retain my home. PennyMac informed me in writing of their intent to foreclose via a letter dated -/-/-. The letter indicated " The debt referred to in the proceeding Notice of Intention to Foreclose evidenced by the copy of... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure May 18, 2016 - I was communication with PennyMac for a short sale status, they never approved me for the short sale and were taking forever giving me information regarding postpone the sale. I called and was desperate for all options so I asked for a Payoff quote and then when I called the next day to ask about the short sale request they told me that because I asked for a payoff quote they took me out of review for the short sale and said they were proceeding with the sale on -/-/16.... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 28, 2016 - sale date - - notice from pennymac they say - - 2016 talk with - - and - ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 13, 2016 - Penny Mac -/-/- - Initial modification application submitted on -/-/- -/-/- - Document request received -/-/- - Documents submitted via fax -/-/- - Called PennyMac to follow up on file - left voicemail with SPOC - - -/-/- - Called PennyMac to follow up on file - SPOC not available so I routed to another agent. No TPA on file. SPOC not available. Agent, -, put in an escalation ticket since no call back from SPOC and TPA was not imaged in the system. -/-/- - Called PennyMac to follow up on file - SPOC not available so I rou... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 6, 2016 - I refinanced my home with - - in -. Penny Mac Loan Services purchased the loan. In - -, I lost my job. I was able to get some contract work, but got behind on my mortgage. I was 90 days delinquent when I applied to the Home Affordable Modification Program with Penny Mac in - -. I got a Notice of Default and Intent to Accelerate from Penny Mac dated - -, -. My application was deemed complete and I was assigned a Loan Modification Underwriter by - -, -. I had made additional payments, but was still only current through - -, -. Penny Mac had an ap... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 4, 2016 - I have been working with PennyMac for almost a year in trying to modify my home. Back in - of 2015, I was only 3 months late, and I had also a complete modification package with Penny Mac. While I was on a call with them to ask about the modification, I asked the agent where I can make my mortgage payment, and the representative instructed me not to make any more payments because then I would be denied because it would show I did not have a hardship. I was hesitant as I still wanted to make payments, but Penny Mac agent said do n't make a payment and we can not accept any more payments unle... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure April 1, 2016 - BPO was completed on property that we are working on a short sale on - the lender 's BPO came back extremely over valued so we completed a value dispute. Our value dispute is attached as - and " Seller Report.pdf '' I have also attached the e-mail chain to the manager - -, I 've been trying to get him to respond since - - and I 've sent - e-mails without a response at this time. The last response we got was on - - where we were told that they disagreed with our value dispute and would only offer a deed in lieu because of the condition of the property. The condition of... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 31, 2016 - I purchased the home in -/-/- and my son passed away in the home -/-/-. He was only 7 months. I struggled with - until -/-/- when I succumbed to it. I went into a - for 1 week then I went on a - leave for 3 weeks after that. When I returned to my job, where I was making close to around $3500.00 a month, I found that they had replaced me and placed me in a lower paying position where I was only getting paid half of that. I can not, financially or mentally, live in the property. My mortgage is being serviced by Penny Mac Loan Services and - -, my SPOC, told me tha... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 16, 2016 - In - - I completed a VA compromise sale on a property that I owed $130000.00 on. The mortgage lender, PennyMac, received proceeds in the amount of $61000.00 on -/-/-. On -/-/- the VA wired funds in the amount of $34000.00 to Penny Mac on my behalf per the VA guarantee on my loan. -/-/-, I received a - from Penny Mac in the amount of $72000.00. After contacting PennyMac on -/-/-, -/-/-, -/-/-, -/-/-, -/-/- and -/-/-, I was told on -/-/- that PennyMac would not count the VA funds paid on my beh... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 15, 2016 - We have a mortgage through PennyMac. My husband has not worked for 5 years now and he is not really able to work now because of health issues. He called PennyMac and asked them about removing the PMI from our loan to lower the payment. In the conversation, the person he was speaking to told him that he would be better off if he missed a payment, that way he would qualify for some of the new programs that help people who are behind in the payments. So we talked about it and decided to do that and then we used the money to pay some utility bills that were in arrears. Then they told us that we di... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 12, 2016 - My House Primary Residence : - - - -, -, MD - PennyMac misinformed me that I can not re-instate my home mortgage or make payment on my past due account, # -, despite Maryland law that provides me with the right to reinstate my loan by making past due payments at least one day prior to the foreclosure sale. I spoke with - - on - -, 2016. I asked for re- instatement of my loan, I was told that this was not an option because my account was in " foreclosure '' proceeding. Despite my willing and ability to bring my loan current, as a permanent loss mitigation option... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 29, 2016 - PennyMac - ( PennyMac ) and it 's trustee, - - - -, purportedly went forward with an unlawful/illegal sale on -/-/- and an ongoing eviction attempt since -/-/-, after failing to verify the purported debt and ignoring National Mortgage Settlement requirements, CA Homeowner Bill of Rights violations by - - Bank -. - - - along with probable fraud, false claims and other deceptive practices and crimes. The documentation provided by PennyMac and foreclosure documents filed can not be accepted as reliable evidence of a valid transaction or a verific... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure February 18, 2016 - I had my house foreclosed by Pennymac back in -. First this was a premature and WRONGFUL FORECLOSURE, however bank did not give me a chance to pay back or negotiate any repayment plan. Second my first date of default was on - of - and now it has been more than 7 years and account SHOULD NOT be reporting on my credit, however pennymac is still reporting it. My numerour attempts to contact them to resolve this issue went ignored .... PENNYMAC LOAN SERVICES L Account number - .... Recent balance $0.00 as of -/-/- Date opened - Status Foreclosed. + Dispute - - -... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 9, 2015 - 1. I have a FHA loan on my home purchased -/-/- through - - - which was sold to - - - shortly afterwards. I was terminated from my job -/-/- because I did n't qualify for FMLA to have an - that kept me out of work beyond my remaining - - days. I was hospitalized - of the 11 days. I fell behind on my mortgage payment that was $1700.00 at the time and remained delinquent for 9 months while unemployed. I became employed again on -/-/- and finally, HUD secured the delinquent debt with a 2nd Lien and my payments remained $1700.00. I conti... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure December 1, 2015 - Our mortgage escrow account has been in a shortage since about -/-/- and our payment keeps changing. We told - we were moving to - and renting our property. We were exempt from property taxes because we are both - veterans. Our taxes at that time was then added back to our - tax account. - - appraisal district said they would inform our mortgage holder of the changes.The property has been our primary residence since -/-/-. We 've tried numerous times to get our mortgage company PennyMac to remove our escrow account because our payments are too high and we want to pa... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 16, 2015 - I am filing this complaint on behalf of my clients. - - of - - - -, New Jersey -. They are from - and speak a limited amount of -. The clients retired and could not longer maintain the mortgage. Clients stated they attempted to sell the property but the market during that time was too low and they were unable to get their asking price. Clients state they asked for a short sale, but was never provided information on a modification or any retention programs offer. When they came to -, they had received some terrible advise. They had filed bankruptcy, and had limit... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 7, 2015 - Not sure where to start but the loan modification that i applied for with Penney Mac was on going but Penney Mac decide to move forward with the foreclosure sale even after stating in the month of - that there was no sale date to worry about and the Loan Mod was in process I do n't understand why this company is - - on foreclosing on my home when i have supplied them with 99 % of the required documents for a loan modification review, I have repeatedly told Penney mac i would like to keep home and obtain a loan modification and not lose my home because of one outstanding document, whic... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure November 3, 2015 - PennyMac received all my completed documentation package prior to 37 days window of foreclosure. They are dual tracking! Declined Buyer offer without counter and continue to process foreclosure. Buyer in good faith has raised offer. PennyMac Buyer offer is very close to - price. PennyMac to put simply is dual tracking and fails to negotiate in good faith .... ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure October 22, 2015 - Currently I am a New Jersey home owner facing difficulty involving my mortgage company in obtaining a loan modification. This all started in 2011 when the present mortgage company purchased my loan. After continuous failure to achieve this goal and contacting various credit counseling agencies for assistance they continuously keep dragging their feet and finding loop holes. The latest issue is having their appraisal company perform an appraisal on my property, whose composites where more than half a mile or better away and valued at less than half of another reputable realty company with compo... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure October 9, 2015 - I have a loan with pennymac transfered from - - to -. I spoke with people fromPennymac more than a week ago. They told me they were going to send me papers in the next seventy two hours, and I have not heard from them. My name is - - ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure October 2, 2015 - in a letter from Pennymac dated -/-/2015 I was approved for a HAMP - with Principal reduction Trial modification. My - trial pmt was due and paid by -/-/15 my - pmt was made on -/-/15 and my final trial payment was made on -/-/15. I have not received any permanent mod doc 's and no one at pennymac can tell me what the new terms are. Pennymac is in breach of the - month trial agreement. They want meto make more trial pmts which is an unfair and deceptive ploy in order to partially collect on a debt ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure September 29, 2015 - i have submitted my loan modification request with my penny mac loan servicing and there processing it, i was informed by penny mac that it looks like there is a possibility that i could be approved for some type of loan modification, but i need to give them or pay them - % of back payments that were due in order to get a loan modification, not sure if this correct or not but i did n't think i would have to pay to get a loan modification, from the bank that has already received federal funding, i have the means to pay a modified payment but not large amount of savings to pay for a modificat... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure September 11, 2015 - To Whom It May Concern, I have been dealing with my mortgage servicer for the past three years or so in hopes of discovering who the actual holder or beneficiary of my mortgage loan. To date, I have not been successful. I do not believe that PennyMac has been truthful with me and I do not believe they have a legal or proper interest or claim in my property as they have alleged. Over the past month, I realized that my loan transaction was never consummated pursuant to the laws of California due to the fact that my lender, the true source of funds for my loan, was never disclosed to me. Because ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure September 3, 2015 - Submitted a completed package to PENNYMAC for a loan modification including a letter of authorization on -/-/15 at - EST. The Letter of Authorization was included as part of their Standard modification package and was also sent separately as a unique, one-page document. As of - -, the authorization had still not been uploaded or cleared by PennyMac 's legal department. I phoned PennyMac that day and they said they woulod escalate the matter, and the issue would be resolved by end of day. Today, - -, again, it still has not been cleared and my client is being denied a train... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure August 12, 2015 - With the financial issues the - has been suffering the last few years, Kentucky was one of the hardest hit, in which is the state I reside in. Unfortunately my husband and I had fallen into financial obligations besides which had taken away from making our house payment. Over the last eleven years our house payment has been through three mortgage companies. Our mortgage company at this time is Penny Mac Home Loans. After falling behind we were trying for a loan modification back in -/-/- of 2015, in which was filled out and faxed at my husbands company that went through successfully? W... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure August 3, 2015 - Over a year ago, I got hurt at work. I had to have surgery and was out of work for 5-6 weeks. That 's when I fell behind on payments. - - was my mortgage company. It took me 4-5 months for them to finally agree to a payment plan. I was making payments to - -, then they sold my loan to Pennymac, unknowingly to me. I continued to pay - -. After a couple months a rep. for - - informed me of the sale of my loan, and provided me the contact number for Pennymac. I contacted Pennymac, but they had no information on my repayment plan. As of now I am showing delinquent for 6-7 m... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure July 1, 2015 - My lender PennyMac is not allowing us a short sell after we have submitted a completed package. At one point, we did have a loan modification but our financial situation changed and we could no longer keep that obligation. Needless to say, we have been behind on our mortgage payments and were recently informed of a foreclosure on our property. On the same day we were informed of the foreclosure, we contacted PennyMac to see if we could, again, qualify for a modification. However, we were infirmed we did n't, even though my husband recently graduated college, & is working full time as I am. Aft... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 29, 2015 - We submitted an application for a loan modification to PennyMac. PennyMac denied the application via a letter dated - -, 2015. PennyMac failed to include in its denial letter the name of the investor and the NPV results. Pasted below is the excerpt from my letter to PennyMac. PennyMac claims the - following reasons that the application for a loan modification was denied as stated on Exhibit A of PennyMac 's - -, 2015, letter : Capitalized Loan to Value ( LTV ) Excessive Forbearance Housing Expense Ratio Outside of Acceptable Range Insufficient Net Cash FlowPennyMac has failed to... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 29, 2015 - I was offered a loan modification by PennyMac, through the servicer, - Mortgage. I accepted the terms, performed as required, and the servicer then stopped accepting my payments. I have attached a timeline matrix that explains the timing of my conversations with -. This shows the TPP was dated -, but it did not come to me until amost -. I am filing this complaint because my property is about to be sold at foreclosure auction, and my entire default is solely because PennyMac failed to perform under the terms it offered me. Short Background : After the modification offer was made, an... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 22, 2015 - To Consumer Financial Protection Bureau- Advised by mail that - - which this loan was under a modification request, was sold to Penny Mac. - Loan boarded with Penny Mac , advised this loan was never reaffirmed in a Chapter - filing in -/-/- and the debt can not be collected or report as a debt being collected on my credit reports which they have ignored. Advised - that I was working with - for a principal reduction awaiting for approval. - advised that - - was the agent reviewing my file for a mod. -/-/- Rec 'd call from - -, at Penny Mac and advis... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 18, 2015 - Violation of the California Homeowner Bills of Rights : PennyMac violated automatic stay rule while modification in process ( Notice of default -/-/15 ) Notice of Sale ( -/-/15 ) for an auction date of -/-/15. During this time period, my loan was under modification review and I was told that the foreclosure was suspended. After being rejected, I submitted the paperwork for a second review within the 30 day time period. I never received status on the results of the review. I was told by one PennyMac individual it usually takes a long time '' and then by another individual tha... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 15, 2015 - PennyMac has fail to produce to me the original promise note and mortgage in question. My request was done not to release the original but notorized the copy under penalty of perjury and then they send me a copy of HUD1 which I do know the signutare are all forgery. In reference to HUD1 that the forgery was committed and I have solid evidence. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 13, 2015 - PennyMac is proceeding with an unlawful foreclosure sale after fraudulent transfer of purported loan with - - - -. ( purported loan # 's : -,- ) The sale date itself was unreliable as notices referred to both - - and the - as the sale date. A representative on a conference call and auction site stated that the sale was cancelled as of the - but there was no access on the trustee web site. A representative from - - sent an email that showed no regard or knowledge for problems with the case the past 7 years and stated the sale was going forward. At this point ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 12, 2015 - I contacted PennyMac mortgage for deed in lieu in - of -. My home in Alabama had been on the market since - of - ( now over 28 months ), I suffered job loss in - of - and moved to Texas for employment in - of -. The home is located in an economically depressed area and I have not been able to sell. Before I could be considered for deed in lieu I was told by PennyMac that I first had to apply for modification ( denied in - of - ). I was then told that I had to apply for a short sale before I could be considered for a deed in lieu. Both the deed in lieu and short sa... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 9, 2015 - My father passed away -/-/-. He had a mortage through PennyMac. The mortgage was being paid by myself and my sister through -/-/-. The house is currently in escrow to sell ( not a short sell ). I am the trustee of my dad 's trust which includes his home. I have provided PennyMac all the documentation ( death cert, trust, copy of contract for the sale of the house etc ) in order to discuss loss mitigation and my options. pennyMac will not assist me by talking to me, stating they need a signed authorization to discuss the loan. My father can not provide that as he passed away. I am wor... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure June 1, 2015 - Pennymac is foreclosing on a homeowner who has attempted in good faith to renegotiate a loan modification of this home equity loan. Also, the foreclosure itself may be invalid due to improper notice requirements. Pennymac should be required to meet loan servicer guidelines in terms of a single point of contact and HAMP loan modification regulations. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 25, 2015 - Penny Mac purchased me Note from -, At the time my loan was sold - had agreed to terms on a loan modification. Penny Mac then required me to resubmit a new package and I was turned down. It was then requested I resubmit which I have done several times and have not had any resolution. ... |
PennyMac Loan Services, LLC Mortgage loan modification,collection,foreclosure March 23, 2015 - PennyMac Loan Services is saying they are unable to provide home mortgage assistance due to a temporary financial hardship. We have been going back and forth with the company for - months providing all the documentation we can and they now say that due to a job loss ( that was present at the time of initial application ) they are unable to provide any mitigation ( no loan modification, no temporary forbearance ). It is my understanding that those types of plans are meant to assist homeowners in keeping their home during a financial hardship. PennyMac Loan Services does not seem to provide t... |