Review and analysis of over 73 complaints against USAA Savings
USAA Savings consumers have reported over 73 official complaints related to Using a debit or ATM card. Out of the 73 consumer complaints against USAA Savings, 19% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 26% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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USAA Savings Bank account or service using a debit or atm card April 5, 2017 - To Whom it may Concern ; My name is - and my husbands name is -. We have been banking with USAA for about 10 years with no issues but currently we are experiencing a problem with Fraud and USAA emptying out all of our accounts to cover the offset the amount of the fraudulent activity that has taken place out of the State of -. We notice our situation on the -/-/2017 when we discovered through our online banking account multiple electronic deposits happened on -/-/- and -/-/- totaling up to around $20000.00 were made then multiple ATM cash withdrawn totaling up to $2000... |
USAA Savings Bank account or service using a debit or atm card April 5, 2017 - -/-/2017 -, IL - ( - ) - - USAA Federal Savings Bank -, T- - ( - ) - RE : Consumer Complaint, Joint Teen Checking Account MAJOR PARTIES INVOLVED : USAA FSB Representatives I spoke with : - ( -/-/2017 ), - ( -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), --Advocacy Specialist/Office of CEO Member Relations ( multiple days beginning -/-/2017 ), - Fraud Department ( multiple days beginning -/-/--/-/2017 ), --Supervisor Fraud Department ( -/-/--/-/2017 ), - ( -/-/2017... |
USAA Savings Bank account or service using a debit or atm card February 19, 2017 - Someone stole - from my account from usaa. I was told a provisional credit would be provided this was at multiple places according to usaa it was all me and the provisional credit never hit my count as their company promises about fraud cases. Apparently they got all their video footage within less than 24hrs and closed it out. I asked the man at the location one rep provided me and I asked for the manager if usaa contacted them on -/-/- about video footage he said no nothing yet usaa - said they did yet they have n't sent me anything proof that they claimed no video or photos. The ... |
USAA Savings Bank account or service using a debit or atm card January 31, 2017 - USAA promised they would not charge Foreign Transaction fees when they forced customers to switch from Master Card to Visa. They are now saying that this only applies to the credit cards. They have done a bait and switch and deceived customers. It is documented several times in USAA communities that there would not be Foreign Transaction fees for Visa cards.... |
USAA Savings Bank account or service using a debit or atm card January 25, 2017 - On -/-/2016 I submitted a debit card dispute from my - purchase in -, -. When I got home from -, I read about all these - scams in --where I purchased from their factory. I read articles that jade is enhanced for mass production and called - and there is no way to tell if the jade is real or not. No one in my - group bought any jade. Only I made a purchase at the jade factory in -. I was concerned that I 'd been taken for granted by my tour company-who admitted that the tour guide was no professional. Now that I got back from -, -, I realize even more tha... |
USAA Savings Bank account or service using a debit or atm card November 17, 2016 - - - submitted dispute charges on his Debt card with USAA and USAA issued credit for those disputed charges. Then over 70 days later took the money back out of our account without no warning and no advanced warning. Called and Called trying to rectify the situation and to no avail even the - office and not - party would help or explain how they could violate their own agreement with - that they have 60 days to reverse charges and/or mediate the dispute as well. Those charges hurt our family in major ways we were staying in a hotel room paying day by day and living day by day and ... |
USAA Savings Bank account or service using a debit or atm card November 2, 2016 - This is a complaint against USAA for a combination of the company 's epic incompetence and deceptive business practices resulting in the improper denial of access to my accounts. Consequently, I seek your assistance in bringing an investigation against the company for a potential enforcement action. [ See attached letter for details. ]... |
USAA Savings Bank account or service using a debit or atm card September 28, 2016 - On - - 2016, my husband contacted USAA immediately after noticing suspicious, unauthorized activity in our checking account. At this time, my husband realized that his debit card was missing, which was communicated with the USAA representative. Since we very rarely use our debit cards during the week, we do not closely monitor our checking account on a daily basis. According to our account on - -, the activity of check deposits ( $8500.00 ), ATM withdrawals ( $10000.00 ), and store purchases ( $5900.00 ) began on - - 2016. The representative assured my husband that the ... |
USAA Savings Bank account or service using a debit or atm card September 28, 2016 - I was defrauded out of $1100.00 when someone stole my debit card number and used it to purchase plane tickets on - -. I do not know these individuals whose names are listed on the itineraries. I did not make the purchase as could be determined by an IP address associated with the purchase and my location at the time. Further, I was in New York when the purchase occurred, which purchase was - flights from - to -. I disputed the transaction and was credited back the funds, but upon investigation, USAA determined that I had authorized these purchases and was going to reverse thei... |
USAA Savings Bank account or service using a debit or atm card September 9, 2016 - On -/-/2016, I received a letter from USAA requesting additional documentation that could confirm my military service to ensure access to USAA 's products. ( I did not request any services from USAA and I have not been in the service ) I called them on -/-/2016 - someone applied for and was granted a debit card ( Account # - ) using my personal information. ( Currently - my credit is frozen in all - credit monitoring services ). USAA agent said they do not do credit checks if someone opens a debit account. This illegal account is now locked. This fraudulent account was applied for a... |
USAA Savings Bank account or service using a debit or atm card September 2, 2016 - On -/-/2016 I initiated a chargeback against my debit card for a transaction authorized on -/-/2016 and settled on -/-/2016 for the amount of $170.00. After I called the bank, the bank placed a hold on my debit card but never issued a credit to my account for the unauthorized charge. I called my bank today - and they mentioned they never initiated a chargeback for this transaction. I want my money returned to me ASAP.... |
USAA Savings Bank account or service using a debit or atm card August 14, 2016 - What can you say about USAA BANK other than they murdered my life and killed me a long time ago, I am living my life on fumes. After being robbed of over $100000.00 things including, music demos, screenplay drafts for projects for money, all my personal things like license info, and social security info, after being idenitity theft through USAA CHECKING account and USAA BANK CREDIT card and proving it and bringing people to justice and after a car accident we proved was not our fault, USAA BANK refused to pay out all they owed, closed checking account illegally, the issues are extreme, they ... |
USAA Savings Bank account or service using a debit or atm card June 19, 2016 - My name is -, I am my father 's heir & the court appointed Administrator of his estate. My father became very ill on - -. - and passed away on - -. A family members took advantage of the situation to access his personal files & take his USAA account information & his bank debit card. 4 days befor his death she began using the card for purchases, - hours before his death, - she added her name to his checking account by an esignature on a mobile device that had just been added to the account. I have affidavits from the family members present and from the - staff as to ... |
USAA Savings Bank account or service using a debit or atm card June 13, 2016 - After multiple attempts through calls and internet, from an unverified number Frauders were able to social engineer ( with a sin and zip code ) a USAA employee in to allowing access to my accounts. The Frauders were able to get thousands of dollars and my families personal information and even though USAA know it 's fraud ( this same event happened a ton of times ) and they were at fault. I was not alerted or contacted by USAA of the failed attempts on my account. USAA failed to place process and procedures and training to ensure that this ever happens again. Even this morning, the verificatio... |
USAA Savings Bank account or service using a debit or atm card April 16, 2016 - I recently had fraudulent activity with one of my checking accounts. Unauthorized use of the debit card was tracked to Florida. USAA Customer Service stated that the unauthorized user called and obtained information to access my online account. With information, provided by Customer Service, the unauthorized user accessed my online account and transferred the entirety of joint checking and joint savings to my personal checking account. While in my online account, the unauthorized user changed the withdraw limit and PIN number before withdrawing the entirety of my account balance via my persona... |
USAA Savings Bank account or service using a debit or atm card March 27, 2016 - On - my account was gotten into on USAA by phone number - at -. At - and at - - attempted to get into the phone automated system. They were able to change my information with only a SSN and birthdate. ( ( When I call I have to provide a pin ). Transactions were made from - - and another in - for on that same night ( they used my debit card for both ). The pin, security questions and password were changed and a new phone number of - ( appears to be texting service out of - was added as my primary number. My account then had a mobile app established on this numbe... |
USAA Savings Bank account or service using a debit or atm card March 11, 2016 - A hotel held funds on my debit card, but removed the hold on Tuesday, -. The bank still showed the hold on the account as of -, and did not provide an easy way to remove the hold from the account. The only way they would remove was with a conference call with the hotel. I called the bank through their app, which was the only contact method provided, and an option for a third party call was not available. When I told the rep this, she said she also could n't do a third party call and could n't assist me. She gave no other way to resolve the issue. This is the second or third time USAA has... |
USAA Savings Bank account or service using a debit or atm card January 21, 2016 - Good Morning, Last Saturday, - -, -, while I was out with my friends I tried accessing my account through my phone, but I was denied. When I came home, I called the after hours and the representative told me that she ca n't do anything since the hold is for security and fraud. I told her that in the past i used to get a text showing what charges what made to the account and for me to verified by clicking " OK ''. She told me that all my account is on hold that I would have to wait until the next business days to talk to the checking account department ( this means I have to wait until... |
USAA Savings Bank account or service using a debit or atm card January 14, 2016 - -, an online event ticket broker, charged us an incorrect ammount. We purchased tickets online for a - - Concert occuring on -/-/2016. During checkout they showed the total as $250.00. They charged our bank account $1100.00. We did n't know we were charged that much until we got the receipt. They will not even talk to us to resolve the issue. We contacted our bank to file a complaint and they did nothing for us. It should be noted that the tickets they sold us are still being sold today, from the venue sponsor for $80.00. - tickets are only $250.00. ... |
USAA Savings Bank account or service using a debit or atm card December 29, 2015 - On - -, 2015 I attempted to withdraw - - - from an ATM in - -. There was a mechanical/electronic malfunction with the ATM machine and no funds were received by me. The bank is reversing the temporary credit issued in Favor of the issuing bank. I am adamant that the funds were not dispersed and the machine suffered a failure. An ongoing complaint # - with USAA and I am awaiting indisputable proof that the funds were received! ... |
USAA Savings Bank account or service using a debit or atm card December 15, 2015 - My wife was at - and the debit/credit card we have through USAA bank was not working. I immediately called then and was told I had an hour hold time. I tried their online page but was unable to accomplish anything there either. So, I stayed on the line and within one minute was disconnected. My wife calls back and tells me that all USAA card-holding customers are having trouble too and not one of them is getting through to USAA bank. ... |
USAA Savings Bank account or service using a debit or atm card October 22, 2015 - There was fraud on my account which was unauthorized and my bank will not provide me with a refund. ... |
USAA Savings Bank account or service using a debit or atm card October 16, 2015 - My husband noticed - dollars was withdrawn from my checking account through my debit card but my ATM card was not stolen. I had it on my person, but I never made these withdrawals. It was - increments of $600.00 for a total of -. It was - different locations of ATM machines in our same town of -, T-. ... |
USAA Savings Bank account or service using a debit or atm card September 30, 2015 - I am writing to inform you that USAA did not provide diligent to my checking account by allowing - fraudulent checks by letting the theft withdraw $14000.00 from our checking account within - hours. The first check was deposit on -/-/-, second and third check deposit -/-/- in the total amount of $14000.00 by POS and ATM withdrawals. This is my son account that my wife and I open when he was - years old. I understand that I should have closed the account when he turns - year olds. My son notifies me on - - that his account was overdrawn by $14000.00. I immediat... |
USAA Savings Bank account or service using a debit or atm card September 15, 2015 - I am a current victim of Identity Fraud through use of my USAA internet checking account. I have received over $46000.00 in banking fees and fraudulent checks and purchases made through debit purchases and funds transfers. I initially received a returned check in the amount of $4800.00 drawn on - - - in -, payable to my name, and deposited into my bank account. -USAA offers deposit at home for some of their banking members. - This check was clearly deposited at home, and cleared by USAA. Once this check cleared, the individual decided to open numerous accounts in my name and ex... |
USAA Savings Bank account or service using a debit or atm card May 20, 2015 - I contacted USAA bank to dispute a charge after I found a company failed to due work as promised and after having to pay another mechanic for same work I asked for a refund. USAA so called investigation failed to take other mechanic information or even listen to audio recordings between me and company where they admitted wrong doing ... |
USAA Savings Bank account or service using a debit or atm card May 13, 2015 - I filed a complaint with USAA bank for an online debit card purchase. I felt like I was taken advantage of by -, an online penny auction site. After providing all pertinent details and a copy of my bank statement verifying the disputed charges, I felt like none of that mattered and the dispute was ruled invalid because - provided a copy of the charge authorization. My issue was not that I authorized the charge, but that the service promised for said charge was never delivered, i.e. Service was not delivered as described. I have attached a copy of the Dispute Decision from USAA along wit... |
USAA Savings Bank account or service using a debit or atm card April 7, 2015 - Reference Account : USAA SECURE CHECKING # - -/-/2015 I spoke with -, one of your reps, We spoke about the recent fraud that was being investigated on my account. Unfortunately the experience was one of the worst I 'd ever had. I was treated like I had committed a crime, I was accused, badgered, importuned, plagued, and also harassed. I 'm sure he knew he was speaking to an - -, by my tone. His actions were unprofessional, unsympathetic, and unprincipled, His discriminatory presentation has prompted be to make a complaint with the FDIC. I 'm a victim in this situation, and th... |
USAA Savings Bank account or service using a debit or atm card April 6, 2015 - Dear CFPB, Once again USAA/MasterCard has brought unwanted problems into my life by providing, without my permission or authorization, updated credit card information to vendors for credit/debit cards which I and/or USAA have CANCELLED. The latest debacle is playing out now. I 'm on a - to -, Texas. I arrived yesterday and rented a car from - at the airport in -, T-. Today, I checked my USAA checking account and discovered - ( - ) unauthorized charges from - for $310.00, a total of $630.00 drained from my checking account. How could this be? '' I 'm on official travel... |