USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card Maryland

I am writing to inform you that USAA did not provide diligent to my checking account by allowing - fraudulent checks by letting the theft withdraw $14000.00 from our checking account within - hours. The first check was deposit on -/-/-, second and third check deposit -/-/- in the total amount of $14000.00 by POS and ATM withdrawals. This is my son account that my wife and I open when he was - years old. I understand that I should have closed the account when he turns - year olds. My son notifies me on - - that his account was overdrawn by $14000.00. I immediately called USAA and open a fraud claim. They told me it would take three business days and they would contact me. I called back on -/-/- and they told me the fraud claim was close and we were in fault. I explain to them how could we be in fault if USAA allow the money to be withdrawn before the checks cleared. The representative which is a data call center that receives USAA calls could not explain the situation. I ask to speak to the fraud specialist that close my account and they stated


person and they put us in a room and a live representative came on and we told her the history and she put another fraud claim in for us. We ask her how could & - be withdrawn from a checking account over the weekend without the checks cleared the bank first. She gave me a shaky answer and I felt something was wrong. I hung us and proceed to go to - - - and told the Bank Manager what happen and he stated it is no way $14000.00 could have clear my account without those checks been cleared. He stated we would have release $400.00 for immediately release, but no more until the checks clear. I went to - - and - - - - and they both stated the same things that it would not be possible for an individual to without $14000.00 in - hours without the checks first have cleared the bank. I ask - Manager ( - - ( - ) - ) to call because we were a member of - - - -. She told me must have misunderstood what was happen because she stated that USAA could not possible allow $14000.00 to be withdrawn from our account within - hours. She called and got the same run around that I receive and could not believe it. - - asks to speak to the Fraud Department and was told no because they could not transfer anyone to the fraud department. On the same day they withdrew $14000.00 from - different accounts to satisfy my son account. I immediately mailed a letter to USAA to voice my concerns and to gets some answer about counterfeit checks and why all the money was release for the theft to withdraw from the account. Why the fraud department did not alert me or my wife if they could not get in touch with my son. They held us liable, but gave us no opportunity to stop the illegal transactions. We are a retired military family and $14000.00 might not sound like a lot for USAA, but it was our life saving. I did not work for 23 years for - who I though was an advocator for the military families is just like the rest and prey off our service to this county. I have read the countless letters on the internet about what USAA has done to other military service members and I am for a loss of words. Please help us recoup our monies from USAA because they never responded to our letter and now they will not speak to us about the matter. Thank you for your time and patience concerning this matter.