USAA Savings Bank Account Or Service Complaint

Checking account Using a debit or ATM card

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card Louisiana

I was defrauded out of $1100.00 when someone stole my debit card number and used it to purchase plane tickets on - -. I do not know these individuals whose names are listed on the itineraries. I did not make the purchase as could be determined by an IP address associated with the purchase and my location at the time. Further, I was in New York when the purchase occurred, which purchase was - flights from - to -. I disputed the transaction and was credited back the funds, but upon investigation, USAA determined that I had authorized these purchases and was going to reverse their original credit, re-charging me the $1100.00. They never consulted me during the investigation.

USAA Savings customer in Louisiana
Sep 28, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

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