USAA Savings Bank Account Or Service Complaint

Checking account Using a debit or ATM card

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card Washington

Dear CFPB, Once again USAA/MasterCard has brought unwanted problems into my life by providing, without my permission or authorization, updated credit card information to vendors for credit/debit cards which I and/or USAA have CANCELLED. The latest debacle is playing out now. I 'm on a - to -, Texas. I arrived yesterday and rented a car from - at the airport in -, T-. Today, I checked my USAA checking account and discovered - ( - ) unauthorized charges from - for $310.00, a total of $630.00 drained from my checking account. How could this be? '' I 'm on official travel and made the reservation through - who should have charged my government VISA card for the car rental. What happened? Well what happened is this. I 'm a - and - ( - ), yes - debit cards ago, I entered my personal USAA debit card into my - profile. I never, ever provided my personal debit card to - for this transaction because it was a business trip. However - pulled '' my new credit card information and charged my debit card, not once, but mistakenly - ( You can get the details from - - ( - ) -, billing supervisor, - - -, -, OK ). Bad on - - for charging the wrong card and charging it - and they are correcting the problem. But the bottom line is this ; none of these problems would occur if USAA would stop providing canceled credit/debit card information to vendors without my permission. Regards, - - ( - ) -

USAA Savings customer in Washington
Apr 06, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints4/20125/20126/20127/20128/201210/201211/201212/20121/20132/20135/20139/201310/201312/20131/20143/20144/20145/20146/20147/20148/20149/201411/201412/20141/20152/20154/20155/20156/20157/20158/20159/201510/201512/20151/20163/20164/20166/20168/20169/201611/20161/20172/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsUsing a debit or ATM card1.4%58.9%26.0%8.2%4.1%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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