USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Using a debit or ATM card North Carolina

On - my account was gotten into on USAA by phone number - at -. At - and at - - attempted to get into the phone automated system. They were able to change my information with only a SSN and birthdate. ( ( When I call I have to provide a pin ). Transactions were made from - - and another in - for on that same night ( they used my debit card for both ). The pin, security questions and password were changed and a new phone number of - ( appears to be texting service out of - was added as my primary number. My account then had a mobile app established on this number which appears to be an Android - - phone. None of these numbers are attached to me or my family nor do any of us have any - smart phones. ( we have all - ) Here is where the NIGHMARE really begins I called USAA fraud department to make them aware that the - number is allowing notifications and it 's not mine. They appear to not be able to remove this device from my profile. The have put in


be able to call in and do this again. I have opened a new checking and savings but am stuck at this moment because I have no way to access my money and the payroll check can not be changed for this reporting period. USAA has temporarily refunded the - transaction on my debit card pending their investigation the charge for - - is still pending. Currently there are - others here in our Military - that are having similar situations with USAA. We do n't personally know them and my adult son who no longer lives with us had his account hit 3 days after mine in - -. Currently I want answers and USAA can not give me any. I was told by Fraud Department on Thursday to stop stressing and to have a good weekend. I have reported to police department and have fraud alerts on all of my credit reports. I noticed all of this on the - and USAA tells me that 'd those other phone numbers have not tried to access anything since the -. Right now not sure I trust them and my information is floating around on an unknown device. After speaking with someone who works In computer securities for a large Corporation they feel as if USAA has had a data breech. As I write this I have involved many authorities and this seems to be a huge problem with USAA and I 'm just one of many having this issue in the last 3 weeks. Speaking with about - people here their debit cards have been compromised with USAA since -.