Review and analysis of over 52 complaints against Freedom Mortgage
Freedom Mortgage consumers have reported over 52 official complaints related to Settlement process and costs. Out of the 52 consumer complaints against Freedom Mortgage, 21% were disputed by the consumer (i.e. the consumer was not happy with how Freedom Mortgage responded to their complaint) and 98% were processed in a timely manner. 2% of consumer complaints against Freedom Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Freedom Mortgage Mortgage settlement process and costs March 22, 2017 - I got an offer in the mail from Freedom Mortgage at Freedom Mortgage - Ohio - I applied for an adjustable rate mortgage on my home they sold me on this .Here is the problem they sent a closer to my home to close the loan and he saw that my daughter was living in my home with me and he suggested I put her on the title as she was not on it, Time passed and I needed to refinance and so I began to seek a new loan and they denied me the loans based on my daughter having judgments against her and now she is on the title I live on a fixed income and can not afford the loan now soon the rates wi... |
Freedom Mortgage Mortgage settlement process and costs February 25, 2017 - WE SIGNED LOAN FINANCE DOCUMENTS TO ONLY LOWER OUR MORTGAGE INTEREST RATE, AND THE LOAN DOCUMENTS WERE CORRECT. THE LOAN BALANCE WAS NOT TO INCREASE AT ALL AND THE LENDER WSA PAYING THE - CLOSING COSTS. WHEN THE FINAL DOC 'S WERE PREPARED, THE TOTAL LOAN BALANCE INCREASED BY -, AND WE DID NOT CATCH THE ERROR. I 'VE CALLED NUMEROUS TIMES, WROTE TO THE COMPANY AND THEY ARE NOT DOING ANYTHING TO CORRECT THIS. THEY STATE THAT I SHOULD HAVE CAUGHT THE ERROR BEFORE SIGNING THE DOC 'S IN MY HOME. THEY PROMISED THAT MY LOAN BALANCE WOULD NOT INCREASE ... I WOULD NEVER HAVE AGREED TO THIS IF I HA... |
Freedom Mortgage Mortgage settlement process and costs December 16, 2016 - I accepted a refinance offer from Freedom Mortgage on -. I was told that it was a Streamline FHA loan, 30 year [email protected] %. And that we would close in -. I was under the impression that I was refinancing with the same company that my current loan is with ( - ) because when I refinanced in -, I received emails back from Freedom Mortgage personnel asking for feedback on that loan process. Anyhow my loan office provides the condo insurance info. right away. They contacted my currency mortgage company ( - ) on - who provided the pay off info., but then after the election, my file... |
Freedom Mortgage Mortgage settlement process and costs December 2, 2016 - I was approached by Freedom Mortgage company via mail regarding a Streamline VA IRRRL. From the beginning ( loan application ) the loan officer put the wrong property values in the loan application. They fudged the numbers in order to make it appear as if the new loan would save me money. I am not - consumer and I know that .5 % is not going to save me a significant amount on my monthly payment. The disclosure said " existing loan '' and those numbers do not reflect my current payment even after I give them my specific loan amounts. I rejected the loan application and told them that once th... |
Freedom Mortgage Mortgage settlement process and costs November 30, 2016 - Our house was affected by the flood in -, la on -/-/2016. We have flood insurance, filed a claim with our flood insurance provider, indorsed the check that was issued, and sent it over night to our mortgage company. The mortgage company advisors/employee 's advised that I was not able to self contract the work even though I have friends that are certified contractors who were willing to help me without charging. They stated several times, that I could submit a letter to corporate, but I was basically spinning my wheels. I have all paid receipts for the material, and have approximately -... |
Freedom Mortgage Mortgage settlement process and costs November 21, 2016 - Was contacted by my mortgage company, who offered to lower my interest rate at no cost to me. After a couple of phone calls, I realized I was actually " re-financing '' my mortgage, not just lowering my current interest rate. I felt this was very deceptive. The first person I spoke to sent me to another person who said she would be my point of contact through out the process. This did n't happen. At every step of the way I was given another " contact '' who would be with me " through out the process ''. After explaining to several " contacts '' that I did not want to finance more than my curre... |
Freedom Mortgage Mortgage settlement process and costs November 2, 2016 - I received notice that my mortgage was being sold to Freedom Mortgage back in - 2016, so I called my current mortgage company and asked how - 's payment would work since I had it set up as auto pay. I was told by my old company I would have to pay Freedom for the month of - and they would not auto draft the funds from my account moving forward, so I immediately called Freedom to schedule payment but was told they did n't have all of the documents ready to set up payment but I legally had a 60 day window to the month of - and it would not be counted against me, so I did n't worry an... |
Freedom Mortgage Mortgage settlement process and costs October 18, 2016 - Back in - -, Freedom Mortgage was to close the refinancing of our mortgage loan. We started the loan application in - - and on the onset, our feeling was things were being handled and managed to allow us a closing date of - -. When there were delays due to operations issues with Freedom, we requested that all of these issues be resolved before the party involved in the transaction had travel plans and would be unable to postpone them. Needless to say, Freedom was negligent in responding to this and closing did n't happen on time for this party to leave for Florida for 3 mon... |
Freedom Mortgage Mortgage settlement process and costs October 14, 2016 - I have been trying to get a loan payoff on my loan for almost a month now. I was told again that I would have it by today, Friday -/-/2016. I understand that I have not made payments however I am trying to settle the account on the sale of the home.... |
Freedom Mortgage Mortgage settlement process and costs October 11, 2016 - Back on -/-/- we did a Loan Modification on my home. At the time that the modification was done the principal balance was around $190000.00. But, keep in mind that when Freedom Mortgage took over the loan -/-/- my principal was $190000.00. So, when the loan was modified back on -/-/- my principal balance was $140000.00 and $58000.00 was put to a Subordinate Note. Adding that up come to $200000.00. That is more than the original principal balance of $200000.00. When all the paper work came to me from - - the only things was the Subordinate Note and Subordinate ... |
Freedom Mortgage Mortgage settlement process and costs September 30, 2016 - In - I started a search to re-finance my mortgage so that I could lower my rate, lower my payment and take advantage of some of the benefits that come along with that such as skipping payments, receiving escrow money back from the current mortgage and so on. Anyway, on or around the - of - I started speaking with Freedom Mortgage, the process at first moved smoothly and around the - I was told that my file was moved to underwriting. At this point I felt comfortable and secure in Freedom Mortgage and I was set to close on -/-/2016, and I did. Then on -/-/2016 almost a we... |
Freedom Mortgage Mortgage settlement process and costs June 27, 2016 - In - - we purchased a modular home on - acres address - - - - - ok -. - Mortgage was lien holder of this property. when loan was paid we never received a lien release and did not realize this till we sold our home and went to close on - -, - that their ( -/Freedom ) name was never taken of title. - is now/Freedom Mortgage ( the Lien was in - and - - name ) I have been in contact with them multiple times and just last week they finally sent me to a place called - they said give them 5 working days today is the fifth day and no response I ... |
Freedom Mortgage Mortgage settlement process and costs June 18, 2016 - Freedom Mortgage has been jerking us around for almost a year. They claim to have not recieved paperwork 4,5 and 6 times over, then they claim paperwork is outdated and needs to be resubmitted. The only reason any paperwork has ever been outdate is because freedom has waited around for it to expire so they have another excuse not to stall our short sale request. Its pretty clear at this point that they just dont want to let us continue with the sale of our home. We have submitted every single paper requested over and over again and its never enough.... |
Freedom Mortgage Mortgage settlement process and costs June 2, 2016 - Just recently my husband and I were contacted by loan officer - - - who works for Freedom Mortgage Corporation. He recommended that we refinance our home since interest rates are at an all time low. My husband asked - - what the closing costs on our end would be since we have not really saved for a refinance at this time. He explained that there would be no closing costs since Freedom Mortgage currently holds out loan. My husband then continued to explain that when we built our home with - - that we opted to take a higher interest rate to not have PMI. He asked - - i... |
Freedom Mortgage Mortgage settlement process and costs May 31, 2016 - Freedom Mortgage acquired my loan, then immediately contacted me about a payment lowering, no money down new mortgage. This proved to be a bait and switch as after months of wrangling, they insisted I come to the table with as much as $18000.00. ... |
Freedom Mortgage Mortgage settlement process and costs April 28, 2016 - We had a water damage claim in our house. We were issued a water damage loss check from - our Insurance company. The check was supposed to be endorsed by the mortgage company only. The first time I called they insisted due to the large check amount that we had to get a certified contractor to complete all of our house work. The people had already been working in our house for about 1 week and half and they did not have a contractor license. I explained this to person I spoke to the first time and they stated that I just had to write a letter of consent stating that i take full responsibilit... |
Freedom Mortgage Mortgage settlement process and costs April 19, 2016 - I submitted a refinance with Freedom Mortgage - - - -- - NJ - in - 2016 to convert my primary mortgage from an FHA to VA loan. Freedom Mortgage sent an appraiser to appraise my home and charged me for the appraisal and they charged numerous additional fees for the refinance process. I was told by Freedom Mortgage it would take approximately two weeks to get everything processed. I heard nothing from Freedom Mortgage after two weeks and began trying to contact them. I called the assigned rep but could get no response. On - - I did contact - -, Assistant VP of... |
Freedom Mortgage Mortgage settlement process and costs April 19, 2016 - We bought our house in - -. Our loan was with Freedom Mortgage. They offered us a lower interest rate, we closed with the new loan in -. The did n't calculate the escrow correctly from one loan to the other. But, we had - in our escrow account before the refinance. Now, they have tacked on extra escrow to - because we did n't have enough in our escrow account to cover taxes and insurance. I thought that either they had to roll the - over, or we were supposed to receive a check within 30 days. It did n't roll over and we did n't receive a check. We have reached out to them sev... |
Freedom Mortgage Mortgage settlement process and costs April 15, 2016 - I was contacted by phone by my current Mortgage Lender indicating that they wanted to offer me a lower interest rate, which they said would reduce my current payment with no out of pocket additional cost to me. I was making my mortgage payment and paying an additional ( approx ) escrow payment of $410.00 on a monthly basis. This additional payment led to about approx $4500.00 being in the escrow account at the time that the Mortgage Lender called me. My home is a new construction, and - will be the first year that the land and home have been appraised. At my original closing - - -... |
Freedom Mortgage Mortgage settlement process and costs March 31, 2016 - We started to refinance our house ( s ) in Hawaii with Freedom Mortgage through a private broker in - of -. We finally signed on -/-/- and Freedom Mortgage has still not paid off our loan or our other bundled pay offs with no communication as to why it was not paid. This has not only cost us money because some payments have now been double paid to not be late but extreme grief and hardship on my husband and myself. This process was to lower our payments and help us to make one monthly payment that was lower that the others. This company should be held accountable for their actio... |
Freedom Mortgage Mortgage settlement process and costs February 16, 2016 - Good afternoon. In -/-/- we began a refinance process with our current mortgage company, Freedom Mortgage. Of course, as requested, we submitted all paperwork and documentation as it was requested and in a very timely manner. We were told that we would close on several different dates, all of which never happened. Yesterday we were told that our rate had expired and that we would be responsible for the penalty even though we had followed all of the directions and requests. The penalty would increase our mortgage payment by over $100.00 a month ... .not making any sense to refinance if t... |
Freedom Mortgage Mortgage settlement process and costs January 13, 2016 - I entered into an agreement for a Streamline Refinance of my FHA loan in -/-/-. The loan was supposed to close in -/-/-. The closing date has been delayed to -/-/-. The terms are not the same as promised. The problems are : 1 ) I have been told since the beginning that I would not have a payment due the month following the month I close in. The original documents I signed included 2 months of interim fees to cover the fees for the month I would close in and the following month until my next payment was made. The closing scheduler told me today my first payment was due -/-/-... |
Freedom Mortgage Mortgage settlement process and costs January 6, 2016 - I had to make a decision to get my house refinanced due to the unexpected death of my mother 3 months ago. Freedom Mortgage has been my mortgage company for 3 years since I have bought my house and I am finding out the hard way that this is the worst company ever to gone through especially with the state of mind I am at right now. My mother dying 3 months ago forcefully made me have to get my house refinanced to help me out financially because I would had not refinanced my house with just 3 years of being in it. It is been over 3 months now and all I am doing is a consolidation loan not an ove... |
Freedom Mortgage Mortgage settlement process and costs December 6, 2015 - On -/-/-, my home at - VA.was officially closed ( Acct # - old loan number, Va loan, - - , .-- new loan number, FHA, Freedom Mortgage. Freedom Mortgage did a FHA refinance, but since I am a - Honorably Discharged -, I should recieved a Va refinance. I brought - back on - - ( Va loan ) I want a refund from Freedom Mortgage ( FHA over pay ) from - to-/-/- for the FHA loan. I am - years old, a senior citizen, and I feel that I was taken advantage of. On -/-/- and -/-/- by - - - ( - - Sales and Marketing Representative, Phone ... |
Freedom Mortgage Mortgage settlement process and costs October 16, 2015 - My home mortgage had a starting balance of $430000.00 -/-/-. My monthly payment was paid through auto-deduct each month, on-time and was $3100.00 ( principal- $670.00 ; interest- $1300.00, and ; escrow- $1100.00 -. I refinanced and paid off this mortgage -/-/- and Freedom provided the following payoff statement to my lender ( this was prior to receiving my - payment, which resulted in a lower principal of $420000.00 - : Principal- $430000.00 ; Accrued interest- $4000.00 ; escrow advance- $1100.00 ; unpaid late charges- $250.00, and ; recording fee- $86.0... |
Freedom Mortgage Mortgage settlement process and costs September 21, 2015 - Several months ago my wife and I researched refinancing our home in - -, we chose Freedom Mortgage. After several months, and to date ( - - 2015 ) we have not had the closing, but received a letter in the mail from - - on - - 2015 that : The servicing of your mortgage loan has been transferred from - - - - to Freedom Mortgage Corporation effective - -, 2015 '', etc. The letter gives the address to submit payments : Freedom Mortgage Corporation - - - - - - with the first payment due on - - 2015. I made the payment to Freedom Mor... |
Freedom Mortgage Mortgage settlement process and costs July 15, 2015 - I was contacted by my current Mortgage lender Freedom Mortgage Lender NMLS ID : - to do a refiance to lower my rate. I proceeded with the transaction and closed on -/-/2015. After the - day right to recind period on - - 2015 the new loan was signed and funded. As of today - - 2015 Freedom Mortgage has not paid off my old loan with them and have now requested I pay them money to do so! ... |
Freedom Mortgage Mortgage settlement process and costs July 15, 2015 - We refinanced our mortgage with our lender, Freedom Mortgage, on -/-/15. For the convenience of the settlement agent, the closing was held at the - in -, CT. We were given only a copy of the HUD-1 ; we have no other documents, including the mortgage or note. -/-/-, I contacted VP - -, who expressed surprise that copies of all documents were not given to us at closing ; he promised that we would receive the documents. To date, we have not received any documents. ... |
Freedom Mortgage Mortgage settlement process and costs May 26, 2015 - We applied for a streamlined refinance on - -, 2015 with Freedom Mortgage. Initially, we were told the process would take -3 weeks. Since that time, we have been through several processors at Freedom Mortgage, so we never know who to contact for questions. We have been promised several closing dates ... of which all of them have come and gone with little to no explanation. They stated once that part of a delay was they were waiting on us to send a subordination agreement ... of which I had sent them - times previously for their approval before having my - mortgage lender sign it... |
Freedom Mortgage Mortgage settlement process and costs April 14, 2015 - I had a mortgage loan with Freedom Mortgage ( - ) and serviced by - ( - ). The loan was a VA ARM. I refinanced the loan under the VA progrom with Freedom Mortgage to a VA fixed rate in early -/-/2014. When the loan was refinanced I had to make an escrow deposit for the new loan. - has failed to refund the remaining balance of $1300.00 I had in escrow on the old loan. I contacted - companies and have been given the run around with - stating Freedom Mortgage told them to apply the money and Freedom saying there was no information. I am not aware of authorizing either compan... |