Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Settlement process and costs Alabama

I submitted a refinance with Freedom Mortgage - - - -- - NJ - in - 2016 to convert my primary mortgage from an FHA to VA loan. Freedom Mortgage sent an appraiser to appraise my home and charged me for the appraisal and they charged numerous additional fees for the refinance process. I was told by Freedom Mortgage it would take approximately two weeks to get everything processed. I heard nothing from Freedom Mortgage after two weeks and began trying to contact them. I called the assigned rep but could get no response. On - - I did contact - -, Assistant VP of Sales and he requested a credit card number and a - - - of which I provided. - - then charged additional fees and immediately became unresponsive. I managed to contact a - - - at Freedom Mortgage on - - and he stated he 'd get the process resolved. After numerous calls and messages, - - referred me back to - - - who has remained unreachable. I have requested Freedom Mortgage complete the process and/or refund all the fees collected so I can get this processed elsewhere but Freedom Mortgage has refused to do either. I believe Freedom Mortgage has charged fees in excess of the VA allowance and has no intention of processing the refinance or returning the money.