Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Settlement process and costs Georgia

We bought our house in - -. Our loan was with Freedom Mortgage. They offered us a lower interest rate, we closed with the new loan in -. The did n't calculate the escrow correctly from one loan to the other. But, we had - in our escrow account before the refinance. Now, they have tacked on extra escrow to - because we did n't have enough in our escrow account to cover taxes and insurance. I thought that either they had to roll the - over, or we were supposed to receive a check within 30 days. It did n't roll over and we did n't receive a check. We have reached out to them several times, phone calls and emails. One person said that they used the money to pay unpaid principal for - - payment?? The gentleman that told us that said he would have a supervisor contact us within 25 hours ( that would have been Saturday ) have n't heard a word. First contact was Friday - -, -. We are very frustrated, because now we are expected to pay an additional - a month, when we paid the money in -. We should n't have to pay for their mistakes!