Freedom Mortgage Mortgage Complaint

VA mortgage Settlement process and costs

Freedom Mortgage Mortgage department,

VA mortgage Settlement process and costs Florida

I had a mortgage loan with Freedom Mortgage ( - ) and serviced by - ( - ). The loan was a VA ARM. I refinanced the loan under the VA progrom with Freedom Mortgage to a VA fixed rate in early -/-/2014. When the loan was refinanced I had to make an escrow deposit for the new loan. - has failed to refund the remaining balance of $1300.00 I had in escrow on the old loan. I contacted - companies and have been given the run around with - stating Freedom Mortgage told them to apply the money and Freedom saying there was no information. I am not aware of authorizing either company to do anything with my escrow funds.

Freedom Mortgage customer in Florida
Apr 14, 2015

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

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How Freedom Mortgage handles Settlement process and costs complaints

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints4/20126/20128/201210/201211/20121/20132/20138/201310/201311/20131/201410/201412/20141/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/20166/20169/201610/201611/201612/20162/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageSettlement process and costs96.2%1.9%1.9%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs2.8%76.1%6.4%6.3%1.1%5.3%1.5%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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