Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Settlement process and costs Washington

My home mortgage had a starting balance of $430000.00 -/-/-. My monthly payment was paid through auto-deduct each month, on-time and was $3100.00 ( principal- $670.00 ; interest- $1300.00, and ; escrow- $1100.00 -. I refinanced and paid off this mortgage -/-/- and Freedom provided the following payoff statement to my lender ( this was prior to receiving my - payment, which resulted in a lower principal of $420000.00 - : Principal- $430000.00 ; Accrued interest- $4000.00 ; escrow advance- $1100.00 ; unpaid late charges- $250.00, and ; recording fee- $86.00. The total payoff due was $430000.00. I have called Freedom multiple times to ask them to remove the late charges & recording fees and their reps said these should n't have been charged and are incorrect, but to my knowledge, they have n't been removed. Additionally, I asked for a breakdown of why they indicated $4000.00 of accrued interest when my monthly interest is only $1300.00 - which means they collected over 3 months of interest at my closing. They said they would send me documents to support their figures and show an accounting of their figures, and how much I was owed back, and that I would receive these by -, but I have not received them as of -. I called them back - and their message said their call volume is too high, so I would need to call back another time, and then it disconnected me. It seems to me that their accounting is erroneous, inaccurate and potentially fraudulent, and that they have no intention of correcting this, or giving the consumer any documents to refute their erroneous calculations.