Review and analysis of over 85 complaints against USAA Savings
USAA Savings consumers have reported over 85 official complaints related to Loan servicing, payments, escrow account. Out of the 85 consumer complaints against USAA Savings, 16% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 94% were processed in a timely manner. 16% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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USAA Savings Mortgage loan servicing, payments, escrow account April 7, 2017 - My Bank used a loan servicer ( - ) to do their work of loan servicing. I paid my -/-/2016 payment of $1000.00, and the money was debited from my account, yet never showed up as payed to my mortgage, nor was it relayed or forwarded to my new loan servicer ( - ). So my current principle is too high, my interest deduction - form is incorrect, and to date Ive spent about 30 hours on the phone and researching what happened. What do I need to do to have an investigation of where my money went, and who is responsible for finding it and applying it to my loan and issuing corrected - ... |
USAA Savings Mortgage loan servicing, payments, escrow account March 23, 2017 - Bad Customer Service and Withholding of funds due to the mistake in calculations and inexperienced representative ( s ). On -/-/2017 I provided Proof of HO Insurance to the USAA representative. Same date I was advised that my escrow wil be recalculated and that the check with the amount to pay for the insurance will be sent to the Insurance company. Immediately I contacted the rep and advised that I already paid the full amount for the insurance. Representative advised that the check was issued and they can not stop it and that I will need to get in touch with the insurance company to get m... |
USAA Savings Mortgage loan servicing, payments, escrow account March 14, 2017 - I purchased a property using a VA Loan on -/-/- through USAA. My closing attorney paid the -/-/- property tax ( $1400.00 ) on -/-/-. The Mortgage company paid the property taxes again on -/-/- with funds from my Escrow account. The Mortgage company acknowledged verbally on the phone that they had made a mistake and that once they had received a refund from the County Tax office, they would deposit $1400.00 back into my Escrow account and reassess my Escrow payments. On -/-/- I spoke with a customer service manager, - and he said the funds would be deposited back... |
USAA Savings Mortgage loan servicing, payments, escrow account January 12, 2017 - My mortgage company ( USAA ) failed to pay my insurance company out of escrow. I spend days of attempting to get them to pay and eventually had to pay the insurance company myself and get reimbursed after the fact. This was in - Florida in the days leading up to - and caused my family intense emotional distress. I was eventually reimbursed for the additional money I paid in but only after about 50 hours of attempts to resolve the problem.... |
USAA Savings Mortgage loan servicing, payments, escrow account December 15, 2016 - USAA FEDERAL SAVINGS BANK 's failure to report in a timely manner my mortgage and mortgage payments to the Credit Reporting Agencies is hurting my credit. USAA was contacted by me and requested first in - 2016 by me too report my VA Mortgage Loan and payment information. Still it has not been done, as of this date. I now have - reporting : " What 's hurting your score. There is insufficient information about mortgage accounts. You either have no mortgage accounts, or there is insufficient information about mortgage accounts, in your credit file. People without mortgage accounts or those... |
USAA Savings Mortgage loan servicing, payments, escrow account December 13, 2016 - Dear Consumer Financial Protection Bureau : I have decided to do my own form of bankruptcy program, since my spouse and I have accumulated a great deal of debt over the years paying for our children to finish college and graduate school, as well maintaining our home. Accordingly, we request a " Cease & Desist '' on any calls to our home or work while we work out our financial matters. We will be from this going forward until the end of - - will be eliminating no less than a dozen lines of credit, as well as the balances on our vehicles. This in turn will eliminate over $4000.00 in mont... |
USAA Savings Mortgage loan servicing, payments, escrow account October 10, 2016 - I pay excess principal on my monthly mortgage. The check is sent monthly for -, and the mortgage payment due is around -. Despite numerous calls ( around 10 ) to the mortgage servicer, they continue to intermittently misallocate my payment, helping themselves to extra interest or advancing my monthly payment by one month. They tell me it is fixed, and the next month they do the same thing. I bank with USAA Federal Savings Bank in T-. They originated the loan. Both - and - have serviced the loan, and both companies have repeatedly misallocated my payments. The information from - ... |
USAA Savings Mortgage loan servicing, payments, escrow account August 24, 2016 - I contacted several mortgage companies a few years ago to refinance and chose USAA. I asked each one of the mortgage companies if I could make bi monthly payments to pay down my mortgage sooner and USAA said yes. After the refi was complete I reached out to set up my extra payments and was told that I had to pay to participate in a program to be able to make extra principal payments. This is my complaint. I should not have to buy a program to pay off my mortgage with extra principal payments.... |
USAA Savings Mortgage loan servicing, payments, escrow account July 28, 2016 - I am a New York State resident. I refinanced my home mortgage with USAA Federal Savings Bank, signed -/-/-. The monthly payment, included PMI ( $79.00 per month ). As the appraisal value reported before the signing, was valued at $290000.00. As of -/-/-, the outstanding loan mortgage was $230000.00, as I have made extra dollar toward the principal reduction each month since -/-/- with no obligation and penalty. As I called and tried to reach out USAA-Mortgage Dept since -/-/-, requesting my PMI to be cancelled or to be removed, and I did not get any imme... |
USAA Savings Mortgage loan servicing, payments, escrow account July 27, 2016 - I refinanced my home mortgage in - 2016 with USAA Federal Savings Bank. $1400.00 was deducted from my checking acct and a cashier 's check was mailed by my bank - to USAA Bank for receipt by - -, 2016 for my first payment. I followed up with a call to USAA Bank on - -, 2016 and spoke with - in customer service. - stated that they did n't receive the funds that it was n't in their system. - said to call back in five to seven business days. I called again - -, 2016 and spoke with - in customer service. - stated that they never received the payment and tha... |
USAA Savings Mortgage loan servicing, payments, escrow account June 17, 2016 - My VA mortgage with USAA was paid in full through refinancing with - - on -/-/16. There was an escrow account in the amount of $3300.00 to be refunded and mail to me at the address they had on file. To this date -/-/16 I still have not received the escrow refund. I feel this is an abusive amount of time specially in the digital age we live in. ... |
USAA Savings Mortgage loan servicing, payments, escrow account May 16, 2016 - We have a VA Guaranteed Mortgage loan with USAA since - -. let me number the problems we had and still have with them : # We told USAA is the lender and servicer for loan. But every time we have to call USAA, they made us deal with 3th.parties ( their servicer ) # - We got a call from USAA in order to refinance our mortgage for lover interest rate. We told it will reduce monthly payment. And no out of pocket expenses from us. We agreed so. At the end of process, we have to wrote a check for $80.00. # We told " Mortgage insurance will finance with new loan ''. So we call them to ma... |
USAA Savings Mortgage loan servicing, payments, escrow account April 25, 2016 - We are repairing our Kitchen and flooring under an insurance claim to address water damage. USAA, our mortgage company, is unreasonably holding our claim money and preventing us from paying our contractor. It was very difficult to get OUR money from them to even begin the work, and will only give us add'l money once we are " 50 % '' complete ( as they define it ). We have signed affidavit from our contractor, stating we are more than 50 % complete. The repairs were fix plumbing, mold remediation, fix floor, rebuild kitchen. Plumbing is fixed, mold is gone, approx - sq feet of - sq feet h... |
USAA Savings Mortgage loan servicing, payments, escrow account April 20, 2016 - On - -, 2015 I paid off my mortgage to USAA Fed Savings Bank, - -, T-. - is the loan manager. After many calls and - certified letter, neither company has produced a recordable loan cancellation notice to the Court House as of today ( a year later ). I constantly get excuses and different people at both institutions who say they will help, but they will not return my calls, emails or letters. I need help in getting this notice as it is holding up my mother 's probate. ... |
USAA Savings Mortgage loan servicing, payments, escrow account March 15, 2016 - I am an - - Soldier Stationed in - Tx. I bought a home for my family using my VA loan. The house that I decided to purchase had been a - forelcosure home and by bid was accepted by the seller with the conditions that stated I would agree to buy the house for - and the seller would pay 3 % of closing cost. This was stated in my ratified contract signed by all parties involved. I then found my lender, and USAA federal Savings bank was the most competiive bid for my loan. i applied for a loan and was approved for -. I went through all the hoops and loops of giving them the neces... |
USAA Savings Mortgage loan servicing, payments, escrow account February 16, 2016 - I am trying to stop hard copy statements for my mortgage loan. My mortgage servicer is telling me that they can not stop them, as CFPB and " the law '' require them. I have no doubt that this is true, but I do think it is stupid. Is this actually required by the law, or was it just included in one of the implementing regulations? Can you give me any insight as to why the Government regulations are requiring the waste of paper and the increased costs of printing, postage, and distribution of something I do n't need or want? ... |
USAA Savings Mortgage loan servicing, payments, escrow account January 13, 2016 - USAA screwed up my escrow account for property taxes. Last year I was only in the house for 6 months so I paid half the taxes and they used that same amount that I paid last year for only half the year for this years taxes which were for a whole year. So now I need to pay $2900.00 extra or add more to my monthly mortgage payment. They claim it was n't their fault and that the taxes increased but that is not the case the taxes are exactly the same all that changed is instead of only paying for 6 months we paid for a full 12 months. USAA also tried to sell my mortgage off only 2 weeks after we... |
USAA Savings Mortgage loan servicing, payments, escrow account January 10, 2016 - When we refinanced our home, the paperwork indicated we could apply to remove the PMI from our mortgage on -/-/-, prior to the automatic termination date of -/-/-. In -/-/-, I called to inquire and was sent application paperwork. After receiving the paperwork, I called to ask about the difference between a Broker Price Opinion ( BPO ) and an Appraisal, since the cost difference was substantial. I was led to believe a BPO was an external inspection of our home to ensure it had not fallen into disrepair. From my recollection, I was never told, nor were there any implications, that... |
USAA Savings Mortgage loan servicing, payments, escrow account November 30, 2015 - We missed a couple payments on our HELOC around -/-/-. We were attempting to short sale our home. We stabilized and began making full monthly payments around -/-/- but did not get the arrears caught up for 10 months but we made full monthly payment for the full monthly amount due. The company reported to the credit agencies that we missed - payments. They said they had the right to do that because the arrears where not current. They kept applying the new payments to the ones in arrears and reporting late payments for the current months we were paying. Do we have any protection fro... |
USAA Savings Mortgage loan servicing, payments, escrow account November 16, 2015 - In - 2014 I was approached by USAA to refi my home. They told me I would have - online access to my account. In - 2014 I closed on the refi and paid all the closing cost. At that time I had the access that was part of the agreement. In - 2014 I applied for auto insurance with USAA. During the phone interview I admitted to committing a felony over 10 years ago. I was denied insurance, that was fine. I have the mortgage payment automatically taken out of my checking and I pay - toward principal. Well last month they took more than I authorized so I went on line to check why to fin... |
USAA Savings Mortgage loan servicing, payments, escrow account November 10, 2015 - USAA Federal Savings Bank fails to mail home equity loan bills in a timely manner, leaving customers with insufficient time to make payment. As printed, the bills provide 25 days before they are past due but the company consistently waits 6 days before postmarking the bills so consumers have just 25 days - 6 days delay - 3 days mailing time = 16 days from receipt of bill to have payment processed by USAA. Then the company shortens the time even farther, because unlike the rest of the USAA organization, USAA Federal Savings Bank refuses to join the online bill pay systems that most customers us... |
USAA Savings Mortgage loan servicing, payments, escrow account October 6, 2015 - Due to financial hardship contacted USAA to obtain mortgage assistance in - 2015 *before mortgage was late. Submitted workout package in - 2015, received misleading information from Loss Mitigation Department advising that account must be 3 months past due prior to approval. - -, 2015 received denial for forbearance, repayment plan or any other type of assistance. On -/-/2015, Submitted 1 month payment. Received no calls or correspondences. I checked account via online and noticed that it was not credited. Contacted USAA and was informed that it was returned by USAA via USPS ... |
USAA Savings Mortgage loan servicing, payments, escrow account September 3, 2015 - -/-/2015, my house - flooded. When I received the disbursements from the insurance company, I sent the checks with copies of the Proof of Loss and the contractor 's estimate to USAA - our mortgage company ) and waited for the check. On Friday, - -, -, I called and asked the status of the first disbursement for the contractor and was told that my information has been received and input on - -, and it would take 5-7 business days to send the check. I called back Friday, - -, - and was told the 5-7 business days was for processing time and that the check would be m... |
USAA Savings Mortgage loan servicing, payments, escrow account July 3, 2015 - I have - complaints about USAA mortgage services. The first, I 'm concerned that I may have overpaid in interest. The second has to do with how USAA unilaterally applies additional mortgage payments to principal, interest and escrow, and the third has to do with their use of mortgage servicers '' to manage their mortgages and their lack of accountability or responsibility to their members when using the mortgage servicers. For the first issue, I sent three additional mortgage payments that were to be applied to the principal only. In each instance USAA applied the additional payment to t... |
USAA Savings Mortgage loan servicing, payments, escrow account May 6, 2015 - I tried to move my personal residence to my revocable trust. However, USAA does not allow that. Yet, they do prepare trusts and from what I learned, if the trust uses USAA as the trustee ; then it is possible ; but otherwise, it is not permitted. This seems unfair. I 'd further note that their website even recommends moving property to a trust - again, apparently if they are hired as the trustee only. From below, I clicked on making payments some loan servicing is listed under that section. ... |
USAA Savings Mortgage loan servicing, payments, escrow account April 16, 2015 - USAA has sent me a check due to overpayment of escrow on my mortgage loan. I deposited the USAA check for - and the check bounced/was an insufficient check and my bank charged me a fee of $22.00 and now USAA has resent me a check for the $21.00 but not the bounced check fee of $22.00. Please contact me concerning this transaction and refund my USAA account with the - for the bounced check fee. I have attached a copy of the reissued check but USAA has not refunded my bounced check fee of $22.00. I notified USAA that I will be responding to the CFPB Consumer Financial Protection Bu... |
USAA Savings Mortgage loan servicing, payments, escrow account March 25, 2015 - We purchased our current home while in the process of selling our previous home. Because our closing on our new home was prior to our closing on the old home, our down payment was only 8 %. - months after closing on our new home, we closed on our old home and proceeded to pay an additional $90000.00 on our new home. Our LTV became approximately 67 % of the loan value and less than that based on the appraised value. I thought that PMI would roll off '' as we were well under the 80 % threshold. To be sure, I called our lender, USAA, and requested removal. Over - days past the date of th... |