USAA Savings Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

USAA Savings Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New Hampshire

Dear Consumer Financial Protection Bureau : I have decided to do my own form of bankruptcy program, since my spouse and I have accumulated a great deal of debt over the years paying for our children to finish college and graduate school, as well maintaining our home. Accordingly, we request a " Cease & Desist '' on any calls to our home or work while we work out our financial matters. We will be from this going forward until the end of - - will be eliminating no less than a dozen lines of credit, as well as the balances on our vehicles. This in turn will eliminate over $4000.00 in monthly charges that we can eventually apply to any unpaid credit balances, either by settlement or reinstatement. We will place all our student loans in deferment until we can attack these debts one by one. Our second mortgage will be maintained as current, but our first mortgage must go into default until - of -. At that time, we can start making mortgage payments and wish to place the arrearages on the back end of our mortgage. We did have plans on selling our home by the end of -. Our program will work better than any bankruptcy plan that a Chapter - would procure. Therefore, since we know what we are attempting, we do not desire collection calls to our home or work. We will communicate in written form only, and we believe that our program will work out as planned. We do not desire any foreclosure action on our first mortgage as our intentions are pure to start making payments starting - - without exception. Therefore, we desire a complete " Cease & Desist '' on all calls immediately. Thank you for your consideration in this matter as we have submitted written request to our creditors, but the " Cease & Desist '' has been neglected.

USAA Savings customer in New Hampshire
Dec 13, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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