USAA Savings Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

USAA Savings Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account North Carolina

I am trying to stop hard copy statements for my mortgage loan. My mortgage servicer is telling me that they can not stop them, as CFPB and " the law '' require them. I have no doubt that this is true, but I do think it is stupid. Is this actually required by the law, or was it just included in one of the implementing regulations? Can you give me any insight as to why the Government regulations are requiring the waste of paper and the increased costs of printing, postage, and distribution of something I do n't need or want?

USAA Savings customer in North Carolina
Feb 16, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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