Review and analysis of over 982 complaints against PNC Bank
PNC Bank consumers have reported over 982 official complaints related to Loan servicing, payments, escrow account. Out of the 982 consumer complaints against PNC Bank, 20% were disputed by the consumer (i.e. the consumer was not happy with how PNC Bank responded to their complaint) and 98% were processed in a timely manner. 3% of consumer complaints against PNC Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 6% resulted in non-monetary compensation.
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PNC Bank Mortgage loan servicing, payments, escrow account December 15, 2015 - We filed bankruptcy in - - which was discharged on - -, -. We have a home equity loan with a minimum monthly payment of $690.00. The loan originated in - with National City Mortgage who was later bought out by PNC Bank. We have made voluntary and regular payments on our home equity loan following the bankruptcy. After the bankruptcy discharge, we continued to receive normal monthly statements from National City Bank and then beginning in - - we received normal monthly statements from PNC Bank. In late - we began making $ 800 monthly payments. Since we were paid ... |
PNC Bank Mortgage loan servicing, payments, escrow account December 8, 2015 - Escrow account is more than my house payment! I paid them $1500.00 this year for a shortage along with my regular payment. Now my escrow account is another $1200.00 short! Not sure who is doing the math at PNC but I ca n't even log into my account and they just print out what is on-line and mail it to me which does not explain $3000.00 shortage! I 've repeatedly asked for an audit of my account and they have not complied. Requested another audit today and they will probably print out the on line version again. ... |
PNC Bank Mortgage loan servicing, payments, escrow account December 1, 2015 - I had made payments on the - mortgage for over 10 years with out a late or missed payment. PNC Bank asked that I pay in full and when I requested a hardship modification in -/-/- they sent it to me on -/-/2015. When I contacted PNC Bank they indicated I had 30 days to complete it and that my representative was - @ -. -. When I reviewed the documentation is does n't have - 's name or due date. When I contacted PNC again they indicated I had until -/-/-. I contacted them again and was told it had to be received by -/-/- but should be postmarked by -/-/-. No w... |
PNC Bank Mortgage loan servicing, payments, escrow account November 24, 2015 - I am trying to close on my parents estate. I paid off the mortgage when my step father passed away, while my mother was still alive. Now the bank PNC is telling me I have to pay off a line of credit that was open back in -. This loan was through National City Bank in Ohio. The debt was wrote off as bad credit by this bank in -. PNC purchased this bank in - and now is trying to get fund already wrote off " as bad debt ''. I have no documentation that this money was ever spent by my parents, nor do I have anything from any of the banks that they ever tried to come after the funds. The b... |
PNC Bank Mortgage loan servicing, payments, escrow account November 22, 2015 - This is regarding my previous case number : -. Please refer to the attached letter from PNC I received yesterday. Honestly this harassment has to stop!!!!! PNC had agreed to closed the escrow account they forced on me the moment I applied for a loan modification. I rejected their dumbfound offer for a modification over the phone and in writing, during this time they told me the escrow would be removed once this escrow was up to date, which I paid -/-/-. Aside from suing this company for harassment and discrimination can you please suggest any other step I should take? ... |
PNC Bank Mortgage loan servicing, payments, escrow account November 20, 2015 - My loan was sold earlier this year from - - to PNC Mortgage, ( I have also had home loans with - - and - in the past 5 years. ) and within 3 months of purchasing my loan, PNC Mortgage gave me notice in the mail that my premium ( 30 year fixed HUD Foreclosure ) was going from $ -/month to $920.00 because my escrow account had a shortage. My escrow account has never had a shortage, and when I called PNC the manager I spoke with even admitted my payments from the previous year ( -/-/- ) were identical to this current year- yet she still said it was their right to change m... |
PNC Bank Mortgage loan servicing, payments, escrow account November 19, 2015 - My mortgage got transferred to a new company PNC Mortgage last month. Today, I called to verify that they have received my monthly mortgage payment. I called - times to - and each time the machine says welcome to PNC Mortgage than then HANGS UP THE PHONE! ... |
PNC Bank Mortgage loan servicing, payments, escrow account November 12, 2015 - In - of this year, due to a hardship financial situation that started -/-/-, I applied for a loan modification with the intentions of lowering my mortgage payment and continue living in my home. PNC has not been able to help and instead they have caused emotional distress. Summary after my application denial from PNC. -/-/- mortgage payment in person ( see receipt attached ) - payment has not been applied, per PNC-/-/-. mortgage payment in person ( see statement attached ) - payment has not been applied, per PNC-- $2100.00 payment for escrow shortage to PNC, (... |
PNC Bank Mortgage loan servicing, payments, escrow account October 30, 2015 - PNC Bank has failed to provide a substantive response to Case # -. In support of my previous claims of abuses and overcharges is attached the consent order where CFPB has already found that National City Bank and PNC Bank have behaved in a discriminatory manner towards its customers. The mortgage I currently hold fits the settlement criteria except that I do not fit the race profile. However, I would ask that consideration be given to extending the criteria to those covered by the Servicemembers Civil Relief Act ( SCRA ) as well. In addition to the other abuses, PNC used the SCRA rate to th... |
PNC Bank Mortgage loan servicing, payments, escrow account October 29, 2015 - This is a continuation of my previous case # -. My mortgage company, PNC, is offering to extend my loan term from - to -, increase my rate from - to -. They claim my monthly gross income is $11000.00 when in reality my gross monthly income is $2300.00. and my expenses including mortgage is $3300.00. During the application process I sent over - pages of information. They knowledge my application was complete, however, the still requesting documents I have already sent. I am sending partial documents to support the information above. ... |
PNC Bank Mortgage loan servicing, payments, escrow account October 23, 2015 - I received a letter from PNC Mortgage on - -, 2015 stating that I needed to provide documentation of an insurance policy that my home owners association holds for the condominium complex. After contacting my HOA and their insurance agent this document was sent on - -, 2015. I received secondary notification of the charges about to be assessed to my mortgage account when they purchase insurance to cover this portion of the property. Upon this notification I contacted PNC to determine if they had received insurance information as requested. They indicated they had not. At this time I... |
PNC Bank Mortgage loan servicing, payments, escrow account October 20, 2015 - -/-/- ( likely -/-/- ), I called - - -, told them I wanted to pay off my mortgage loan, and asked them how much money I should send in and whether I should send it to them or send it to PNC Mortgage ( the company taking over the loans on - - ). They said I should send in $18000.00 and said if I send it before -/-/-, I could send it to them, or after -/-/- I should send it to PNC Mortgage. On -/-/-, I wrote a check for the amount they said I should send and sent it to - - -. Although they had given me the impression that they would process the ... |
PNC Bank Mortgage loan servicing, payments, escrow account October 9, 2015 - Every year, PNC sends menacing letters to me ( and my co-mortgagee ) that we have n't provided proof of our condominium building 's master insurance policy. The letter ( s ) threaten that a master insurance policy will be opened in our name ( or already has been ). Often we have very little time to get the documents in. The process is cumbersome and time-consuming every year. This year, after resolving the situation in -/-/-, we received an additional letter stating that a policy had been opened in our name anyway. After calling, submitting a SECOND copy of the document to PNC via its web... |
PNC Bank Mortgage loan servicing, payments, escrow account October 7, 2015 - PNC Mortgage Company withdrew funds from my account on a date prior to the date I agreed to on an online electronic funds transfer form. I received no online confirmation of my choice of payment options. When I requested that the funds be restored to my account I have was asked to provide a statement from the bank stating that the transaction was guaranteed. I did so. Funds were not restored to my account. When I called to inquire about the issue, since no one from the company contacted me to let me know there was a problem I was told all supervisors were unavailable until the close of busines... |
PNC Bank Mortgage loan servicing, payments, escrow account September 29, 2015 - I had - HELC loans with - - that were sold to PNC Bank - account - was coming up for renewal -/-/-, -/-/- I received an offer to convert - to a 30 Year Fixed rate at the rate of 4.74,. which I did and started making the new payments as of -/-/-. The other - loan ending in - which was coming due -/-/- I was not offered the same program, when I questioned PNC, I was told verbally that my payment history was not sufficient, never late and I am the same borrower that PNC converted the other HELO loan to a 30 year fixed. I was told that I could apply for ... |
PNC Bank Mortgage loan servicing, payments, escrow account September 25, 2015 - my loan required a PMI. By law, the PMI is to automatically terminate on the date the principal balance is first scheduled to reach - % ( ltv ) of the original loan of the property. As of -/-/-, my ltv is - %. However, according to my mortgage company, the pmi will not be terminated until -/-/- because that was the scheduled date the ltv was to reach - % by the original amortization. The reason the ltv is now - % is because we made - extra payments on our mortgage and we feel that we are now being penalized for extra payments. Our loan was orignally with another compan... |
PNC Bank Mortgage loan servicing, payments, escrow account September 23, 2015 - I have - mortgages with PNC, the - mortgage has an adjustable interest rate, the - is going to mature next year, at that time the payment on the - mortgage will -. I reached out to PNC mortgage in hopes to do a - mortgage loan modification, during the process they established an escrow account without my consent and offered to extend my loan to 40 years, ( from the current - I have left ), and increase the interest rate for a $ -/dollar savings per month. This offer was a slap on the face and clearly will put me in a worst situation in the long run. My loan package, per... |
PNC Bank Mortgage loan servicing, payments, escrow account September 17, 2015 - I got a mortgage from PNC Mortgage for my home. When applying for the mortgage I was told by my loan officer, - -, that I would be able to make bi-weekly payments that would be applied to the loan immediately and not sit in a holding account until the second payment arrived. I am now finding out that PNC 's bi-weekly payment plan holds the first payment in an account until the second payment is made, forming one monthly payment. Being able to make bi-weekly payments that are applied immediately to the loan was the main reason I chose PNC, but now I have learned that I was lied to. The co... |
PNC Bank Mortgage loan servicing, payments, escrow account September 15, 2015 - My mortgage has been transferred to a new servicer three times in 3 years. This latest time, I received a letter on -/-/- that told me my bill due -/-/- was due to the new servicer, even though I had not yet even received a bill from them. Then I received a privacy policy '' that says they will share my information freely for marketing purposes unless I jump through several hoops to get it turned off. Oh and by the way, I only have 30 days to do so and their office is only open from - to - if I choose to phone in a change. This is a gigantic pain -. why must I go through th... |
PNC Bank Mortgage loan servicing, payments, escrow account September 15, 2015 - From - through - 2015 I was enrolled in automatic payment with my mortgage lender, PNC. On -/-/15 I went on line with the intent to cancel auto pay. I thought I had successfully done so. I got an email from PNC confirming I had made changes. I thought my cancellation was processed. On - - I went on-line and paid my bill. - mortgage payments came out of my checking. It then took begging and pleading to get the money back and additional begging and pleading to get it back electronically, as they wanted to snail mail it to my home address, and I was on vacation meaning it wou... |
PNC Bank Mortgage loan servicing, payments, escrow account September 13, 2015 - My mortgage company is PNC. I have been a homeowner for 16 years with them and have never been late on my mortgage. I have my insurance and taxes as part of the escrow. A few years back I contacted them to see if I could refinance to get a lower rate. They sent someone out to the house, charged me - and then told me that i could not refinance and my house was only worth a certain amount. The town in which i lived had the house assessed at double what the mortgage company was telling me my house was worth. Fast forward to this year, I asked the mortgage company if I could apply for a deed in... |
PNC Bank Mortgage loan servicing, payments, escrow account September 10, 2015 - In - 2014, we began the refinancing process with PNC Mortgage, the lender that had our mortgage at the time. Our refi was approved but PNC was a little slow to get the closing date set in -, perhaps due to the Holidays. Our PNC Mortgage payment was due -/-/14, and if not received by PNC by -/-/14, a late charge or $280.00 would be assessed. My PNC Mortgage Banker working on the refi told me that PNC does not charge PNC customers a late fee if they are in the process of refinancing with PNC. He advised me not to pay the - payment as he expected our refinance to close befo... |
PNC Bank Mortgage loan servicing, payments, escrow account September 4, 2015 - I needed to change the bank account I used to timely pay my mortgage for the last - years. In attempting to switch that account, I had to make a change to the bi-weekly payment plan that I had initially signed-up for. In attempting to update the bank account information in the third party system PNC Mortgage uses, this third party vendor made it nearly impossible to update my new bank account information because of all the security information '' they needed and it left me discouraged. Because of this, I cancelled my bi-weekly payment plan with the third party vendor and decided to sign-up... |
PNC Bank Mortgage loan servicing, payments, escrow account September 3, 2015 - Refusal of Mortgage Company to reduce monthlyPayment due to lower property taxes. My property taxes are $760.00 per the enclosed bill. Real estate taxes from PNC show $1700.00 ... |
PNC Bank Mortgage loan servicing, payments, escrow account September 1, 2015 - My mortgage servicer, PNC Mortgage, sent me a series of letters notifying me that my flood insurance coverage was inadequate. Dating back to -/-/2015, I have called PNC - times to straighten this issue out. I have had my agent, -, arrange to send flood declaration pages at least - times, ( dating back to - -, 2015 ) showing adequate coverage, which must be at least as much as my home owner 's coverage ( see attached documentation ). During the - phone call ( -/-/2015 ), I was assured the problem would be taken care of and, I was promised a return call to let me know that ... |
PNC Bank Mortgage loan servicing, payments, escrow account July 20, 2015 - PNC Bank Mortgage is reporting serious delinquency '' due missing - 2013 payment for - mortgage ( - ) & - mortgage ( - ). Payments were made with late fees on -/-/13 - $2400.00 & - -, but being reported as - payments. - payments never sent because the accounts were settled less than full balance and closed - -, 2013. Should not be reporting serious delinquency '' when all payments made through - 2013 and account settled in - -, 2013, so - payments made. ... |
PNC Bank Mortgage loan servicing, payments, escrow account July 13, 2015 - I have a - mortgage with PNC. The interest rate is very high. I have not received a statement for several years. they used to send a letter that acknowledged my payment, but that stopped too. My crime is paying early. According to - of these letters, since I pay early I am not entitled to a statement. I have tried to sign up for online access, but it is not possible. Whenever I try to call the wait is longer than - minutes. for 9 %, it would be nice to get some information about my loan. I have attempted to complain directly to the company, but I a form response that ignored my questi... |
PNC Bank Mortgage loan servicing, payments, escrow account July 4, 2015 - I have a HELOC on a second home condo in VT. The loan is with PNC. It balloned on -/-/- Since -/-/- I have been speaking with PNC regarding a refinance .I sent the app -/-/- and was denied do to credit ( approx - ). They told me to reapply on - -. At that time I was told i would have to apply for a LM. In the begining of - I was contacted an was sent a LM application which I completed and returned. Approx 4 weeks later i recieved a HARP application. I called a explained the loan did not quauilfy for HARP because it was aHELOC and a second home. I was told I did not k... |
PNC Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - This is additional information for case # -, which I filed last month. Someone from PNC Bank emailed me to call her. I have now called - times since her email ( - ), and her phone always goes to voicemail. Because of my travel and meeting schedule, I am not in a position to take unscheduled phone calls during the day, so I 'm not sure if there 's anything else I can do to move this forward. See attached emails. ... |
PNC Bank Mortgage loan servicing, payments, escrow account June 16, 2015 - I paid of my mortgage loan with PNC Mortgage on - -, 2015. I have contacted them - times requesting the balance in my escrow account. They had taken out - and - pmi insurance and I told them they have to prorate - and they said they would. To date I still have not received a check from them however, I received a letter of denial regarding the prorated amount for the pmi insurance. I contacted the company again today and no supervisor was available they said they would call me back. The correct amount owed to me is -. ... |
PNC Bank Mortgage loan servicing, payments, escrow account June 10, 2015 - My mortgage was transferred from National CITY - to PNC Mortgage holder. PNCrefuses to correct principal/interest payments on my mortgage. The incorrect applied payments continues to consistently be redirected on the amount owed on the loan. Theseactions over the past nine years promotes REDLINING. ... |
PNC Bank Mortgage loan servicing, payments, escrow account June 9, 2015 - I am a - in -, SC. Primarily I work with borrowers who have had prior chapter - bankruptcy 's to get their mortgage payments lowered after discharge. Time and time again I have the borrowers current servicers taking over - weeks, sometimes months to get a payoff over to the borrower and this is with the borrower actually requesting it. Specifically, the company that is taking this lengthy time to get the borrower what they ask for is PNC Mortgage. The other company 's comply with the immediately upon request but no more than - days from the date of request law, but not PNC. I ha... |
PNC Bank Mortgage loan servicing, payments, escrow account June 5, 2015 - I have a loan ( - mortgage ) on a - home where I spend 4 months of the year plus weekends during the remaining 8 months with PNC Mortgage. This loan is a purchase money loan that I have had for almost 2 years, with no payment problems. However, when I asked PNC Mortgage whether I can transfer the title into my - Trust ( a standard estate planning document ) they said no. They told me that if I go ahead and make this transfer they will declare the entire balance of the loan due. ... |
PNC Bank Mortgage loan servicing, payments, escrow account June 1, 2015 - - my husband and I are co-signing for our - year son to purchase a farm. He has been a farmer at heart all his life even in kindergarten he was trying to find a way so skip school to go to work on the farm. His dream was coming true as we sat down and signed the paperwork for the mortgage, or at least we thought. The bank giving us the mortgage requested another property that my husband and I own be paid off. We agreed and I went into the local PNC branch to give them a check for $42000.00 to pay this loan in full. They advised me they would have to send it to their corporate location ... |
PNC Bank Mortgage loan servicing, payments, escrow account May 29, 2015 - I wrote a $100000.00 check against my HELOC, and the bank unilaterally split into - - $90000.00 and a $10000.00 - and charged me - for writing a check. Rather than a single transaction for $50.00, they charged me for - transactions of $50.00 each. I tried to complaint via online chat, and the person said that the loan department said that 's how they do it. I went into a branch to complain, and the person in the branch - - - - called the loan department, who told her that if anyone writes a check over $90000.00, they automatically split it into - trans... |
PNC Bank Mortgage loan servicing, payments, escrow account May 26, 2015 - Old case # - we had this resolved. Same bank different complaint. Equity line modified, term not principal even though the house was appraised $77000.00 less then the new equity line. I think they beat you until you will take anything after fighting for 3 years. The new complaint is I had to obtain a lawyer to tell me to stop paying PNC or they will not respond I had to ruin my credit. I asked them after it was al said and done what do I have to do to make my new loan current. They told me I would be on a trial bases for 3 months. I asked if I could make - payments early to get current... |
PNC Bank Mortgage loan servicing, payments, escrow account May 18, 2015 - A review of my morgage account activity was conducted on -/-/-. It was discovered that $230.00 has been paid from my escrow account as -/-/- and -/-/- monthly private mortgage insurance premium. Upon verifying loan documents provided at settlement signed -/-/- ; monthly PMI premiums should be $51.00. PNC Mortgage has not provided any form or correspondence explaining the PMI monthly premium change and has repeatedly declined to discuss this issue with me. THIS IS NOT A DUPLICATE OF CFPB CASE # -. THIS IS A DIFFERENT ISSUE REGARDING A DIFFERENT LOAN NUMBER. ... |
PNC Bank Mortgage loan servicing, payments, escrow account May 17, 2015 - PNC Mortgage Corp. - returned mortgage payment check. Reason given was funds were incorrectly written. Processing department incorrectly read cent amount and returned payment subjecting payee to late fees and and adverse credit reporting actions. ... |
PNC Bank Mortgage loan servicing, payments, escrow account April 21, 2015 - Lender is not willing to issue an approval letter which gives the buyer adequate time to close the transaction. Buyer needs 30 days and lender has stated that it will only give 1 week. It is a ridiculous time constraint to close a transaction. ... |
PNC Bank Mortgage loan servicing, payments, escrow account April 14, 2015 - I have a - mortgage on my principal residence for $130000.00 originated in -/-/- by - - mortgage as an interest-only loan with a 10.25 % interest rate. - - was purchased by PNC Bank in -/-/- and they have been the servicer of my loan since then. I am not currently in a hardship but am unable to refinance my loan because there is approximately $120000.00 in negative equity in my house. I have spoken with every department within PNC and noone is willing help. My monthly interest-only payment is $1100.00. I have paid a little more than $100000.00 in interest as of... |
PNC Bank Mortgage loan servicing, payments, escrow account April 11, 2015 - I am buying a home with the closing scheduled for -/-/-. When my loan officer recently tried to access my credit report info with - and -, he found that I was classified as DECEASED on - agencies ' records. This apparently happened when PNC Bank reported my husband 's death in mid -/-/- to the credit bureaus. ( He and I held a joint home equity account. ) It is imperative that the deceased designation for my name be removed at once so we can continue to prepare for the house closing. Both - and - indicated that PNC made this report but PNC denies having submitted info ... |
PNC Bank Mortgage loan servicing, payments, escrow account April 7, 2015 - PNC Mortgage Servicer, hired -, -, -, AND -, -. ( - ), including but not limited to - attorneys, any to act, - -, - -, - -, - -, - -, - - -, - -, and - - and notary - - -, to stole my home in -/-/- I had filed complaints with many agencies, including CFPB, FTC, Texas Attorney General, the trustee for my property, - - -, the law firm, -, -, -, AND -, -. ( - ) that PNC hired to steal my home. My image was slandered in the public with a notice of acceleration posted -/-/- by attor... |
PNC Bank Mortgage loan servicing, payments, escrow account March 30, 2015 - We took out a loan from - about 10 years ago. Somehow we wound up paying PNC bank for the monthly payment. PNC demanded the balance of the loan be paid back immediately, although we have this loan for 10 years and have been paying all payments on time. Just recently, we received letter from an attorney from PNC. Now that we are forced to sell the property to pay off the balance, we found that in addition to the balance of the loan, they asked us to pay a $200.00 administration fee and $2000.00 lawyer fee. If PNC decides to hire a lawyer, why am I asked to foot their lawyer 's bill. If w... |
PNC Bank Mortgage loan servicing, payments, escrow account March 30, 2015 - The mortgage loan against my primary residence was purchased by PNC mortgage in -/-/-. Payments are consistently made and applied against the outstanding balance within the grace period defined by PNC mortgage. However, on and after the - of each month, if the payment has not been credited against the account, automated phone calls begin. These phone calls occur up to - times per day and continue until the payment is credited. When I answer the calls, there is sometimes an automated message and other times nothing and no human on the other end. The recording says, please wait for a ... |
PNC Bank Mortgage loan servicing, payments, escrow account March 29, 2015 - I requested a copy of a check I wrot against my second mortgage ( line of equity ) with PNC bank almost 2 months ago and have been getting nothing but the runaround. I 've spoken to - ( - ) different individuals and they all would say they 'll look in to it and call me back, but they never do. I 've left - messages for - - - at - - - to no evai. I 've begged him to at least return my calls regardless of whether he has any information or not. But, no phone calls from nobody from PNC so far. They are sure quick to call when the monthly payment is a day late, but not wh... |
PNC Bank Mortgage loan servicing, payments, escrow account March 27, 2015 - Approx. 10 yrs. ago, I filed for bankruptcy. During the bankruptcy proceedings I agreed to continue to making payments on a bank loan. I have faithfully made these payments in a timely manner. Recently applied for credit and was denied, because I did not have a FICO SCORE ''. I contacted the bank and asked why they have n't been reporting my credit history to any of the national credit reporting agencies. Their reply was that they have been. I contacted Experian reporting agency and they claim that they are receiving no info from the bank. Both the bank and -, just have me going in circles... |
PNC Bank Mortgage loan servicing, payments, escrow account March 26, 2015 - PNC Mortgage forces me to pay $7.00 fee each time to make a payment online, even if weeks prior to the due date. They either force you to bank with them, which I do n't. Force you to setup recurring monthly payments, which because I get paid bi-weekly, I do n't want to sign up for as I pay my mortgage early, but differently each month. The last option is to send them a check, which still costs me money because I do n't write checks. ... |
PNC Bank Mortgage loan servicing, payments, escrow account March 22, 2015 - PNC Bank acquired mortgage in - 2014 from -. To date there have been - separate errors on PNC 's part to process payments on this mortgage despite electronic transfers ... |