PNC Bank Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

PNC Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Maryland

I wrote a $100000.00 check against my HELOC, and the bank unilaterally split into - - $90000.00 and a $10000.00 - and charged me - for writing a check. Rather than a single transaction for $50.00, they charged me for - transactions of $50.00 each. I tried to complaint via online chat, and the person said that the loan department said that 's how they do it. I went into a branch to complain, and the person in the branch - - - - called the loan department, who told her that if anyone writes a check over $90000.00, they automatically split it into - transactions in order to charge the transaction fee -. I have paid off and closed the account ( including paying - $50.00 fees -, but this behavior is sleazy.

PNC Bank customer in Maryland
May 29, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with monetary relief

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