PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Rhode Island

I am a - in -, SC. Primarily I work with borrowers who have had prior chapter - bankruptcy 's to get their mortgage payments lowered after discharge. Time and time again I have the borrowers current servicers taking over - weeks, sometimes months to get a payoff over to the borrower and this is with the borrower actually requesting it. Specifically, the company that is taking this lengthy time to get the borrower what they ask for is PNC Mortgage. The other company 's comply with the immediately upon request but no more than - days from the date of request law, but not PNC. I have a client now who has waited over - months with repeated attempts to have this resolved and PNC has told them - '' literally every - days for - months. Considering this is a violation of the law and not an isolated incident I believe they should be reprimanded for this blatant disregard of their customers needs. In the financial industry, especially the mortgage industry these people are in charge of, in many cases the largest and most important investment in a person 's life. PNC is giving a bad name to banking as they seem to think that the law does not apply to them and that the loans that they service have no real person behind them.