PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Florida

I have a - mortgage on my principal residence for $130000.00 originated in -/-/- by - - mortgage as an interest-only loan with a 10.25 % interest rate. - - was purchased by PNC Bank in -/-/- and they have been the servicer of my loan since then. I am not currently in a hardship but am unable to refinance my loan because there is approximately $120000.00 in negative equity in my house. I have spoken with every department within PNC and noone is willing help. My monthly interest-only payment is $1100.00. I have paid a little more than $100000.00 in interest as of now and still owe $130000.00.