PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

-/-/- ( likely -/-/- ), I called - - -, told them I wanted to pay off my mortgage loan, and asked them how much money I should send in and whether I should send it to them or send it to PNC Mortgage ( the company taking over the loans on - - ). They said I should send in $18000.00 and said if I send it before -/-/-, I could send it to them, or after -/-/- I should send it to PNC Mortgage. On -/-/-, I wrote a check for the amount they said I should send and sent it to - - -. Although they had given me the impression that they would process the pay-off, they sent it to PNC Mortgage. PNC called on - - and said I did not send enough money and please call their Pay-off Department. On - -, I called to complain. On - -, they called to say that - - gave me the wrong amount, and I still owe $130.00. On - -, I received a statement saying I owe a recording fee and interest on the loan from - - to when I paid it off and that they are continuing to charge me interest even now. - - had told me nothing about these extra costs, so I called and told PNC ( on - - ) that I will be filing a complaint.