PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

In - of this year, due to a hardship financial situation that started -/-/-, I applied for a loan modification with the intentions of lowering my mortgage payment and continue living in my home. PNC has not been able to help and instead they have caused emotional distress. Summary after my application denial from PNC. -/-/- mortgage payment in person ( see receipt attached ) - payment has not been applied, per PNC-/-/-. mortgage payment in person ( see statement attached ) - payment has not been applied, per PNC-- $2100.00 payment for escrow shortage to PNC, ( funds came from a credit card cash advance ), to pay off PNC escrow account PNC had recently established against my will even though I was up to date paying my insurance and taxes. - Received a letter from PNC claiming my mortgage is late.