PNC Bank Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

PNC Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

My loan was sold earlier this year from - - to PNC Mortgage, ( I have also had home loans with - - and - in the past 5 years. ) and within 3 months of purchasing my loan, PNC Mortgage gave me notice in the mail that my premium ( 30 year fixed HUD Foreclosure ) was going from $ -/month to $920.00 because my escrow account had a shortage. My escrow account has never had a shortage, and when I called PNC the manager I spoke with even admitted my payments from the previous year ( -/-/- ) were identical to this current year- yet she still said it was their right to change my premium ( although in the last 5 years on either - of my homes, the premium never changed from my purchase price ). Now I received a letter in the mail from PNC Mortgage today stating that my premium was going to increase yet again from $920.00 to $940.00 starting -/-/-. They must be stopped!!! This is n't right- I do not want them to touch my mortgage ever again- I want my mortgage switched to another lender immediately. I did not choose them, and they are hurting me and my family. I downsized from a - square foot home built in -/-/- and bought this home which is - sq ft built in -/-/- so I could lower my monthly premium fro $1100.00 to less than $ -/MONTH ... which I did. Now they are going to drive my payment back up to the range I had to avoid to survive- I did nothing wrong ... I 'm a single father of - yr old twins who ca n't afford this to happen to him. This is n't constitutionally right that they can do this, and I have no say so who my lender is if they are practicing like this. Please help me before they break my family!

PNC Bank customer in Georgia
Nov 20, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
In progress

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