Home equity loan or line of credit Loan servicing, payments, escrow account
PNC Bank Mortgage department,
Home equity loan or line of credit Loan servicing, payments, escrow account Ohio
I am buying a home with the closing scheduled for -/-/-. When my loan officer recently tried to access my credit report info with - and -, he found that I was classified as DECEASED on - agencies ' records. This apparently happened when PNC Bank reported my husband 's death in mid -/-/- to the credit bureaus. ( He and I held a joint home equity account. ) It is imperative that the deceased designation for my name be removed at once so we can continue to prepare for the house closing. Both - and - indicated that PNC made this report but PNC denies having submitted info that I was deceased. I just need to have this issue expedited and resolved ASAP. - agencies indicate that the issue can be resolved but it will take up to 30 days. As of today it is only 22 days until my home purchase closing, so I am panicking.
PNC Bank customer in Ohio
Apr 11, 2015
* Source: CFPB Complaint Database
PNC Bank response to complaint:
Closed with explanation
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