PNC Bank Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

PNC Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Ohio

I am buying a home with the closing scheduled for -/-/-. When my loan officer recently tried to access my credit report info with - and -, he found that I was classified as DECEASED on - agencies ' records. This apparently happened when PNC Bank reported my husband 's death in mid -/-/- to the credit bureaus. ( He and I held a joint home equity account. ) It is imperative that the deceased designation for my name be removed at once so we can continue to prepare for the house closing. Both - and - indicated that PNC made this report but PNC denies having submitted info that I was deceased. I just need to have this issue expedited and resolved ASAP. - agencies indicate that the issue can be resolved but it will take up to 30 days. As of today it is only 22 days until my home purchase closing, so I am panicking.

PNC Bank customer in Ohio
Apr 11, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more