PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Washington

We filed bankruptcy in - - which was discharged on - -, -. We have a home equity loan with a minimum monthly payment of $690.00. The loan originated in - with National City Mortgage who was later bought out by PNC Bank. We have made voluntary and regular payments on our home equity loan following the bankruptcy. After the bankruptcy discharge, we continued to receive normal monthly statements from National City Bank and then beginning in - - we received normal monthly statements from PNC Bank. In late - we began making $ 800 monthly payments. Since we were paid ahead on the loan we skipped payments in - of - and - of - and made a $400.00 payment in - -. In -, - and - of - we received letters from PNC Bank


please circle " Yes '' to the " Principal Only '' question. '' We have never received any type of letter from PNC bank retracting the - - letters about paying ahead on the loan and we have never requested a principal only payment without moving the due date ahead. Beginning - - we made regular $ 800 monthly payments, skipping payments in - - and - -. We did not receive any statements or notices from PNC Bank about having an amount due after these skipped payments. We made a $400.00 - - payment and a $600.00 - - payment and still never received any notice of payment due or retraction of the - letters from PNC Bank. We continued to believe that our loan was paid ahead. In - - we applied for a mortgage refinance with - - to refinance both our first mortgage and our PNC home equity loan. PNC Bank submitted a " Verification of Mortgage 12 Month Payment History '' document to - - and this document dated - -, - stated that we had - 30 day late payments with the date next mortgage payment is due as -/-/-. Our application with - - has been suspended because of the 12 month payment history statement from PNC Bank. We requested and received a copy of this document from - -. This is the first time we were aware that PNC determined we had a payment due since - and that PNC considered our payments as late and a loan payment past due. We still have not received any type of statement since - nor any type of letter from PNC Bank retracting the - letters about billing statements. I have asked - different PNC employees why we did not receive a billing statement if PNC believed there was a payment due. They said that our loan had a coupon book, that the billing statements were discontinued in - because the bankruptcy was discharged in -, that it is " illegal '' for PNC Bank to send us statements and that we requested a coupon book in -. These statements are all false. The loan always had statements, the loan was discharged in -, we never requested a coupon book it is not illegal for informational statements to be sent. Today I was told that we could only pay ahead - month on the loan. This is the first time I have heard this and there is nothing in our original loan documents that states this. PNC Bank was obligated to notify us if their policy on billing statements has changed. PNC is obligated to correct their accounting on our loan to properly apply over payments to move the payment due date ahead per their - letters so that no late payments are reflected and the document sent to - - must be corrected to reflect no late payments.