PNC Bank Mortgage Complaint

PNC Bank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

My mortgage has been transferred to a new servicer three times in 3 years. This latest time, I received a letter on -/-/- that told me my bill due -/-/- was due to the new servicer, even though I had not yet even received a bill from them. Then I received a privacy policy '' that says they will share my information freely for marketing purposes unless I jump through several hoops to get it turned off. Oh and by the way, I only have 30 days to do so and their office is only open from - to - if I choose to phone in a change. This is a gigantic pain -. why must I go through this routine every year?