Review and analysis of over 27 complaints against Synchrony Financial
Synchrony Financial consumers have reported over 27 official complaints related to Making/receiving payments, sending money. Out of the 27 consumer complaints against Synchrony Financial, 11% were disputed by the consumer (i.e. the consumer was not happy with how Synchrony Financial responded to their complaint) and 100% were processed in a timely manner. 33% of consumer complaints against Synchrony Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Synchrony Financial Bank account or service making/receiving payments, sending money April 3, 2017 - Synchrony Bank Credit Card withdrew $3800.00 dollars from my bank account, rather than $38.00, as they were authorized. When I contacted Synchony, I was told they did not make the withdrawal, a third party did, on their behalf and that I would have to call back in 2 to 5 days to get my money back. They also told me they do not have a complaints or compliance department.... |
Synchrony Financial Bank account or service making/receiving payments, sending money March 15, 2017 - My complain is with Synchrony Bank, who handles the JC Penny accounts. I have had an on going dispute with JCP and Synchrony Bank for a year or close to it about my account with JC Penny. I have been late in payments a couple of times and have not be able to catch up since I have always paid on my account. But not to the satisfaction of JC Penny or Synchrony, therefore in - of 2016 I just paid what I owed and be through with the company and the bank. I send a check for $200.00 to JCP knowing that it should cover what I owed and close my account. I kept receiving late statements from JCP a... |
Synchrony Financial Bank account or service making/receiving payments, sending money February 9, 2017 - My mother, the owner of an IRA at Synchrony Bank passed away on - -, -. As the executor of the estate of my mother, I contacted Synchrony Bank on - -, - and informed the representative of her passing. The representative indicated that a copy of the death certificate would be required to cancel the Required Minimum Distribution ( " RMD '' ). I explained that the death certificate had not been finalized and stressed that a RMD should not legally be made to a deceased person. The representative checked with their supervisor and confirmed that they would be able to put a stop on ... |
Synchrony Financial Bank account or service making/receiving payments, sending money February 2, 2017 - I have made a payment each month as required to my account from day one to Synchrony Financial. After they receive my payment in the month due, if it is received a day early, they will post my payment to the previous month and then charge me a late fee for the month that they received the payment a day or two early.... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 23, 2017 - I made a payment to my account on -/-/-. I have sent the bank all of the proof that it was delivered on -/-/-. I also provided a copy of the cashed money order that was cashed on -/-/-. It was cashed by the bank. It is -/-/- and after talking to the bank Rep they claimed that they have n't received any of those items that I have the proof that it was delivered and cashed by the bank. Synchroney Bank.... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 14, 2017 - I woke up to an email from Credit Care that an online payment was made for $500.00. Which i did not authorize and it will make EVERYTHING including my mortgage BOUNCE. I did not authorize the payment on -/-/2017 to CareCredit for $500.00 -/-/2017 - PAYMENT - Date Posted:-/-/2017 $ -. I called the Security Center at Member Benefits at - and spoke with -. She was not concerned with the UNAUTHORIZED charge and I heard a female voice listening and laughing. I asked to have my account closed so that I may go to - - - - as they are professional and take SECURITY se... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 11, 2017 - Reason for Contact : We used the CareCredit card to pay for a dentist appointment. We were told that we had to pay a monthly fee until we pay off the whole account. We did n't have a limit or anything like that. After we paid almost a - dollars from the monthly fees, they charged us with an interest fee with a $1.00, - when we were told there was no interest and all we had to do with was pay our monthly fee to pay it off. That 's unfair and an act of theft. I work hard for my money for them and I paid my monthly fees on time for them to try and do that.... |
Synchrony Financial Bank account or service making/receiving payments, sending money December 26, 2016 - Synchrony Bank was the Bank that provided loan for the 'Car Care One ' Account I had opened to charge my balance for maintenance work on my car at - in - , T- . I have been paying Synchrony Bank through automated payments from my Checking Account. I was getting an automate call from the bank itself ( and never has it been identified in the call that there was 'collection issue ' or my account is 'delinquent ' in all the calls - almost every month on - to date ). I was under the impression I was regularly paying my bill from my checking Account and my payments were all going towards m... |
Synchrony Financial Bank account or service making/receiving payments, sending money December 23, 2016 - I have - promotional balances with Synchrony Financial - of which is a 0 % interest that needs to be paid off by -/-/2017 in order to not incur interest. Every month I make a payment of $200.00 for the account. The amount necessary to be paid for this 0 % balance not to incur interest is never applied correctly requiring me to call every month. The explanation I 've been given is this is how the system applies it and I need to call. I find this disturbing considering Synchrony set the terms and should be responsible to make sure it is applied correctly. I also have several other conc... |
Synchrony Financial Bank account or service making/receiving payments, sending money December 10, 2016 - Synchrony Bank has been calling me -- times a day at all different times and for 7 days a week. This week they started using their own name before they used a restricted number which did not show who was calling and this has been going on for over 6 months. - : the account that was behind was Walmart but they lowered the limit on another account called Paypal which at that time was never behind. But I am not going to pay anything on Paypal until they change their actions. Walmart is being paid on schedule and every month. They call me at work, before - and after - They use an au... |
Synchrony Financial Bank account or service making/receiving payments, sending money September 20, 2016 - Synchrony - has been charging me a " late fee '' of $35.00 per month since at least -/-/2014. I was told by Amazon customer service that the " late fee '' is assessed because I pay to early. My due date for payment is in the last week of the month but I pay in the first week of the month. This does not make sense to mme and I want my monies back to included interest.... |
Synchrony Financial Bank account or service making/receiving payments, sending money September 16, 2016 - Logged into the synchrony bank for amazon and I get a message about credit card protection service. I click the box to skip this and it ignores me. hit the button to learn more and than it attempts to force you to sign up for the service. Just one more problem with a bank trying to steal money from an honest individual.... |
Synchrony Financial Bank account or service making/receiving payments, sending money September 15, 2016 - Synchrony Bank is charging lates fees for payments delivered on time. Only payment is set through - for the monthly payment. What they do is send the timely payment bank to - and making the payment late so they can collect late payment fees. I already check with - - and the fraudulent action is from Synchrony Bank. I gess if the do this to - of people they collect an inmense amount of money doing fraud transactions and abusing clients like me.... |
Synchrony Financial Bank account or service making/receiving payments, sending money September 13, 2016 - My payment was duplicated via ACH by Sychrony Bank. They will not return funds via ACH. I was told, " We have no process for that. '' ) I was told that they will issue refund check in around 14 days. I asked for it to be overnighted as it was a considerable sum of money ( $2.00, - ). I was told there is no process for that either. Really? I find that hard to believe. How is it possible that a bank can not ACH back funds received in error or overnight a check? As far as I am concerned, they are sitting on everyone 's money and holding it hostage. I escalated my request all the way to manag... |
Synchrony Financial Bank account or service making/receiving payments, sending money August 15, 2016 - I am a beneficiary on my father 's account and CD 's who passed away and owns - CD 's. The bank has cashed in the CD 's and has contacted me on many mistakes they made on distributions. The bank has requested the original distributed money be returned so they can recalculate the correct distribution. I requested the bank provide a full reporting of the total amount of each CD and they have refused. I do n't trust the bank and will not return any monies until I have an understanding of the full amount of each CD. Please advise on my rights.... |
Synchrony Financial Bank account or service making/receiving payments, sending money July 18, 2016 - This is to complain on the fraudulent activity of the SYNHRONY bank, affiliated with Amazon Internet store. I made - purchases that were applied against Synchrony Credit card. The first statement I received at - - 2016, which showed amount $200.00 while I owed $110.00 for my purchases. - - 2016, I had send letter to Synchrony bank along with my check with payment the whole amount I owed for my orders. This payment was made within the grace period, so no any late fee must be applied. ( See Exhibit - ). - - 2016, Synchrony bank send me confirmation of my payment. ( ... |
Synchrony Financial Bank account or service making/receiving payments, sending money July 8, 2016 - walmart credit card aka : synchrony bank, closed my bank account with them. i received letter - -, - this bank action has adversely affected my credit rating. it went from - to - when i called the bank after receiving the letter i was assured that the bank had made an error and that it would be reflected on my account. ( which he said, " i had not missed a payment but that the payment had not been received due to bank error '' ) now my credit has suffered - point drop for the admitted error of this financial institution. my credit shows right now that i was closed due to lac... |
Synchrony Financial Bank account or service making/receiving payments, sending money July 7, 2016 - Synchrony Bank : deceptive business practices, poor record keeping of financial transactions, and fraudulent behavior in the servicing of consumer credit payment processing for - : Over week ago received robo-call from " Unknown ''. Answered call - automatic message claiming to be - -. Paid $1000.00 on account. Later found my - bill and called - at - to verify payment. Agent claimed " we have no record '' of payment. I stopped payment and informed them. -/-/- called to payoff promotional amount which was - ( promotion ends -/-/- before the can add interest ). A... |
Synchrony Financial Bank account or service making/receiving payments, sending money June 28, 2016 - Opened an account with syncrony bank made payments. Missed one or two payments in 2014 because of - and after that all my payments made were not bring credited to balance. I 'm a - - vet trying my best to get out of debt syncrony is the only one that 's been reporting delinquency on my credit reports. Tried calling them to settle but to no avail. Please help me resolve this.... |
Synchrony Financial Bank account or service making/receiving payments, sending money June 25, 2016 - I have a credit card with QVC, synchrony bank collects for them. I went on the QVC website a made a payment for the entire balance showing on -/-/-, that payment cleared my bank the same day. Synchrony bank said the payment could be fraudulent, even after speaking with me and that were holding the payment up for 7 days. They already have the money, it cleared my bank account so what could be fraudulent about that, it was an electronic payment, not a check. Yet they sent me an email saying that the payment would be credited the same day. My balance at QVC shows $9.00 with a credit limit ... |
Synchrony Financial Bank account or service making/receiving payments, sending money May 16, 2016 - closed my High Yield Savings account with SYNCHRONY BANK on - -, - as of today, - -, I have not received my money. Called the bank several times and apparently the check was sent out on - -. I received a confirmation letter stating the account closed. ... |
Synchrony Financial Bank account or service making/receiving payments, sending money April 7, 2016 - I applied for a line of credit with care credit thru GE I as originally denied but was told I would be approved if I had a cosigner. I got a cosigner and was approved. I received a welcome letter and - cards in my name. When the bank changed to Synchrony bank I received another letter. a few months later I called Synchrony bank due to not receiving a statement and I was told that I did not have an account. I argued with the rep to no avail. They said my cosigner was the only one on the account and I was just an auth user. The only info they have on my cosigner is name, ssn and dob. No phone... |
Synchrony Financial Bank account or service making/receiving payments, sending money April 3, 2016 - I purchased furniture at - in - AZ on -/-/-. They had a sale and offered 24-month financing at zero interest. My first payment of $100.00 was due on -/-/-. I paid this online on -/-/-. I thought I had set the account up for autopay from my - checking account at that time. I found out on - -, -, that through some error of mine autopay was not set up and the payment due on -/-/- was not made. I immediately set the payment up and it was paid on -/-/-. I included the payment due on -/-/- so that $210.00 was paid on -/-... |
Synchrony Financial Bank account or service making/receiving payments, sending money February 25, 2016 - I submitted a payment to Care Credit ( Synchrony Bank ) on -/-/16 in the amount of -. Prior to this payment I initially submitted the payment from a closed account and have been trying to get this fixed ever since. Once I made the good payment on the - I was advised by - the payment would take 7 days or post by -/-/16 at the latest date. On - I called and spoke with a csr rep about my available credit update. He stated it would be updated in 24 hours along with the - payment I made. On - my available credit was updated not the payment. I did an online chat in whic... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 30, 2016 - I opened an account with Synchrony Bank for an - - - in - of 2015. I made my first purchase on - -, 2015, with my first scheduled payment due - -, 2015 for $25.00. On - -, 2015 I made my first payment of $30.00 to Synchrony. I have paid every month this way on the - of each month with the payment being due each -. Instead of being given credit for early payments, the bank considers me 'late ' each month and assesses me a late fee of $35.00. I called about it and was told that my - payment does not count, but instead would be applied as a double paym... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 20, 2016 - On - -, 2015, I bought new furniture at - - in -, Texas. I used their financial promotion no interest rate if paid in full in 24 months, they use Synchrony Financial. Around - -, 2015, I started to receiving calls from Synchrony when I was at work, they first called like around - - then every three hours after that, they kept calling for three days until I returned the call, I was told my payment was late, I told them I have not received my first bill yet, I gave them my mailing address and I was told I was going to get my first bill next month, Synchrony employee wr... |
Synchrony Financial Bank account or service making/receiving payments, sending money January 8, 2016 - My complaint is against Amazon and their contract with the predatory lender, Synchrony Bank. We have an Amazon Store Card through this lender, and I will spare you all of headaches, and get to the one that broke the camel 's back : The technique of lowering and lowering the credit limit, without cause, so that there will be no cushion and, hence, it is possible for them to use their bag of dirty tricks to hit you with multiple fees that generally amount to $ - $95.00 for a $20.00 bill. Specifics : We opened an account with a credit limit of $1200.00, and being big book buyers, ran it ... |