Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Making/receiving payments, sending money Arizona

I purchased furniture at - in - AZ on -/-/-. They had a sale and offered 24-month financing at zero interest. My first payment of $100.00 was due on -/-/-. I paid this online on -/-/-. I thought I had set the account up for autopay from my - checking account at that time. I found out on - -, -, that through some error of mine autopay was not set up and the payment due on -/-/- was not made. I immediately set the payment up and it was paid on -/-/-. I included the payment due on -/-/- so that $210.00 was paid on -/-/-. I received a bill for a $35.00 late fee plus interest of $2.00. The payment of $37.00 was made on -/-/-. The statement I received for my payment due on -/-/- stated that my minimum payment due on -/-/- was $140.00 plus a $25.00 amount past due for a total of $170.00, an excess of $70.00 over my required payment of $100.00. As of -/-/- I had already paid the regular $100.00 payment on -/-/- and the late charges for the - payment. Now comes the bill for the -/-/- payment. They are billing me for $170.00. I owe $100.00. I have tried to communicate with Synchrony online. I get a message that the information I provided does not match Synchrony 's records and tells me to call the phone number provided on the statement. - is an answering machine that gives information about what they say is the balance due and gives you no choice to speak to a human being or to leave a call back message.