Synchrony Financial Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Synchrony Financial Bank account or service department,

Other bank product/service Making/receiving payments, sending money Wisconsin

I opened an account with Synchrony Bank for an - - - in - of 2015. I made my first purchase on - -, 2015, with my first scheduled payment due - -, 2015 for $25.00. On - -, 2015 I made my first payment of $30.00 to Synchrony. I have paid every month this way on the - of each month with the payment being due each -. Instead of being given credit for early payments, the bank considers me 'late ' each month and assesses me a late fee of $35.00. I called about it and was told that my - payment does not count, but instead would be applied as a double payment for - 2015. I am considered late although I paid on time, even early. Synchrony refuses to budge.

Synchrony Financial customer in Wisconsin
Jan 30, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20164/20165/20166/20167/20168/20169/201612/20161/20172/20173/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialMaking/receiving payments, sending money66.7%33.3%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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