Review and analysis of over 209 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 209 official complaints related to Credit card protection / Debt protection. Out of the 209 consumer complaints against JPMorgan Chase, 26% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 15% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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JPMorgan Chase Credit card credit card protection / debt protection December 22, 2015 - After months of a derogatory account appearing on my credit report, I finally got to the right department of Chase bank that handles this matter. I was notified that this was a Chase - account which I never had. I notified them that I was a victim of identity theft and that this account is unfamiliar to me. As they were unable to locate the account, I requested them to remove it immediately from my credit report. They then found the account ( miraculously ) and told me that there was - charge from an " Aives of maine. '' I explained to the manager that I never had this account or a trans... |
JPMorgan Chase Credit card credit card protection / debt protection December 3, 2015 - In -/-/-, Chase Bank claims I allegedly defaulted on debts on - separate accounts. In -/-/-, they attempted to sue me. Having never been served with papers, Chase moved forward with the court date. Having no knowledge of the court date, I was in default judgment. Once I received a copy of my credit report, I noticed a judgment on my credit report. When appearing in court, I researched the initial filing by Chase bank as they sued me in lump sum of all - accounts. The case was discontinued in -/-/- by Chase and subsequently thrown out by the judge. In -/-/-, I received... |
JPMorgan Chase Credit card credit card protection / debt protection November 29, 2015 - Chase United Visa sent a fraudulently requested card to an address in -, Massachusetts without confirmation from us first. The Chase Visa representative said that the phone number the criminal was calling from showed up as my cell phone number and they used my husbands name and bank where payments are sent from. Chase did not ask any other security questions. ... |
JPMorgan Chase Credit card credit card protection / debt protection November 8, 2015 - On - - I was informed that my credit card debt was $45000.00. On looking at my statement I am not aware of many of the transactions. Notwithstanding my credit axis limit for the card was $25000.00. Chase never alerted me that my account was going over the $25000.00 limit. In the past Chase has alerted me if they were suspicious about a tentative transaction. ... |
JPMorgan Chase Credit card credit card protection / debt protection October 12, 2015 - I recently paid down all of my Chase credit cards to improve my credit score by lowering my utilization rate on my available credit. Two days after I made the payments to bring my utilization down below 30 %, Chase lowered my available credit from $25000.00 to $2500.00 thus making my balance at 100 % of credit and creating virtually no availability. This also would have seriously damaged my credit score. ... |
JPMorgan Chase Credit card credit card protection / debt protection October 8, 2015 - I owed a credit card company a principle amount of money in -/-/-. In -/-/- they filed against me in court. I never received a letter of documentation stating I was being sued. In -/-/- they began collecting and so far I have paid out almost 4 times the principle amount plus interest and I continue to have my wages garnished. ... |
JPMorgan Chase Credit card credit card protection / debt protection September 30, 2015 - CHASE did not handle fraud charges on my card properly. It took multiple calls and I was transferred to as many as - people per call. They kept sending past-due statements even though I closed out the account. Now they have reported to the credit reporting agenices that I have been behind two weeks on payments - the fraud charges of just around $30.00. My credit has been harmed by CHASE reporting that I have been late on payments. ... |
JPMorgan Chase Credit card credit card protection / debt protection September 28, 2015 - Each time I attempt to log into to Chase.com to pay my credit card ( now three months in a row ), they state that my info is not in their records. I am required to submit info again to get a text message and reset my password. I follow that step and pay, log out, and then log in again and the same thing happens with the new password. This is a 0 % balance transfer card and I believe they are trying to inhibit me from paying by the due date in hopes I will forget or miss the deadline so they can begin charging interest. I have been quick enough to reset days in advance but almost forgot because... |
JPMorgan Chase Credit card credit card protection / debt protection September 18, 2015 - This complaint is regarding my South West Rapid Rewards card ending in -. In or around - of 2014, I gave - verbal authorization over the phone to charge a down payment of $100.00 dollars to my credit card for a down payment on a car a friend was purchasing. - - proceeded to charge my card $1000.00 dollars which i disputed with Chase next billing cycle. Chase issued me a credit and started the investigation. Chase then reversed the credit of $900.00 and charged me $900.00 dollars for a payment I never made nor can the vendor show any proof I authorized any charge that I g... |
JPMorgan Chase Credit card credit card protection / debt protection September 12, 2015 - I received a call from Chase Freedom. They notified me that someone has attempted to open an credit card account using my social security number, name and date of birth. I had not. They cancelled the account. I received the actual cards in the mail a few days later. - says my name, the other a false name, - -. Today I received yet another card from Chase Sapphire, that I did not apply for. I called to notify the company that it is not me. They told me the account was applied for - -, and the name and address was changed to - - on - -. I also have received a letter fr... |
JPMorgan Chase Credit card credit card protection / debt protection July 13, 2015 - My husband and I have a joint credit card issued by Chase. Over the past several years the card numbers have been repeatedly stolen by thieves who have access to Chase 's data. The numbers are then used to make fake credit cards to purchase things all over the world. We were told this by Chase customer service representatives. Over at most - years this has occurred on eight separate occasions, most recently -/-/-. Each time Chase blocks our account ( because of suspicious activity '' ) and we find out only when a credit card charge is declined which is quite embarrassing. This then re... |
JPMorgan Chase Credit card credit card protection / debt protection July 11, 2015 - I recently had a credit card charge declined ( credit card company Chase ) and contacted customer service for the credit card company for an explanation. As part of their security questioning to ensure that I was the cardholder, they asked me specific security questions which involved verification of information I had never disclosed to them in the past. For example, in - question ( which had multiple choice answers ), I was given choices for the height '' that is listed in my driver 's license number. For another question, I was given choices for the profession '' in which I hold a profe... |
JPMorgan Chase Credit card credit card protection / debt protection July 11, 2015 - On - -, - I charged $990.00 on my Chase Visa for advance services - - - - - - - ; -, MA. I tried to call and make an appointment from - through - of - and utilize the remaining credit - $660.00 out of $990.00. Unable to reach anyone for months by phone, I stopped by the location and found the owner, - -, in a vacant shop with files strewn everywhere. - relayed to me that her co-workers had rerouted the credit card machine and taken advantage of her absentee management. She had to let everyone go and was closing the store. Her attorney ca... |
JPMorgan Chase Credit card credit card protection / debt protection June 27, 2015 - My bank is obligated to dispute charges that I report, and they have repeatedly refused to do so. As their customer, it is the bank's job to advocate for me as their customer. The charge I asked them to dispute took place on -/-/2015 in the amount of -.... |
JPMorgan Chase Credit card credit card protection / debt protection June 23, 2015 - I contacted Southwest Chase by phone on -/-/-, and requested to pay off the highest interest balance ( cash advance ) -. Cash Advance Balance is $3200.00 and 19.24 % APR. They refused to apply it to the highest interest balance. I paid $1200.00 online. According to the Credit Card Law of -/-/-, regarding Higher interest balances paid first : When consumers have accounts that carry different interest rates for different types of purchases ( i.e., cash advances, regular purchases, balance transfers or ATM withdrawals ), payments in excess of the minimum amount due must go to ba... |
JPMorgan Chase Credit card credit card protection / debt protection June 11, 2015 - There was a $2000.00 charge on my credit card for - '', we had disputed the charge with Chase, and after 3 months of reviewing it they denied our dispute and said they had no other information available. ... |
JPMorgan Chase Credit card credit card protection / debt protection June 6, 2015 - I found fraudulent charges on my credit card. ... |
JPMorgan Chase Credit card credit card protection / debt protection June 4, 2015 - ISSUE : I have been scammed, notified the bank and bank refused responsibility. - Computers were purchased with my personal Chase Credit Card on behalf of my new employer ( - - ). Prior to shipping, I made sure that my reimbursement of $6200.00 was in-place ( account was provided by scammer to make this payment, also using CHASE Bank Account # -, Routing # - ). I also called the bank to secure this transaction and it was confirmed. Note : Transaction is from CHASE Bank Account to my CHASE CC. - Computers were shipped to -, - through USPS -, -. Between times, I s... |
JPMorgan Chase Credit card credit card protection / debt protection March 31, 2015 - I had a FirstUSA credit card for a very long time. Somehow in - or - -, Chase took over and issued my credit card statement without giving me a notice. I have never received a chase credit card and the customer service claimed that after Chase and FirstUSA merged, they tried to send me a card but was returned. Chase charged me interest about $ 50- $60.00 a month from - - until today. In - -, I sent out $1000.00 payment so my balance reduced to $3300.00 in -. After this - statement, I did NOT receive any account statements. Instead, Chase sent me a letter saying... |
JPMorgan Chase Credit card credit card protection / debt protection March 29, 2015 - CHASE BANK # -, ON -/-/-/-/2006 I SIGNED UP FOR CHASE PAYMENT PROTECTION PLAN, WHERE I WAS BEING CHARGED UPWARDS OF $14.00 PER MONTH FOR COVERAGE. OVER THE YEARS I TRIED TO ACTIVATE BENEFITS FOR SEVERAL REASONS AND WAS DENIED, ESPECIALLY, FMLA AND I.D . THEFT FRAUD AND WAS DENIED. ... |
JPMorgan Chase Credit card credit card protection / debt protection March 29, 2015 - my name is -. I used chase - credit card for around 3 years. last one month, -, my credit card get expired. however, my old credit card still can be charged by authorized merchant. An expired credit card still can be charged money. this is very ridiculous. It happened to me and It happened to chase bank. what is purpose to set up expiration date? it is - of credit card protection or not. Furthermore, I did call - and mention this issue to chase credit card. Their service is very rude and unfriendly. In other words, it is your business, not chase credit card business. I think eve... |