JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Credit card protection / Debt protection Oregon

I contacted Southwest Chase by phone on -/-/-, and requested to pay off the highest interest balance ( cash advance ) -. Cash Advance Balance is $3200.00 and 19.24 % APR. They refused to apply it to the highest interest balance. I paid $1200.00 online. According to the Credit Card Law of -/-/-, regarding Higher interest balances paid first : When consumers have accounts that carry different interest rates for different types of purchases ( i.e., cash advances, regular purchases, balance transfers or ATM withdrawals ), payments in excess of the minimum amount due must go to balances with higher interest rates -. A common practice in the industry had been to apply all amounts over the minimum monthly payments to the lowest-interest balances - - thus extending the time it takes to pay off higher-interest rate balances. '' My minimum payment due was $280.00. My total balance was $14000.00 on the - billing statement.