JPMorgan Chase Credit Card Complaint

Credit card protection / Debt protection

JPMorgan Chase Credit card department,

Credit card protection / Debt protection South Carolina

This complaint is regarding my South West Rapid Rewards card ending in -. In or around - of 2014, I gave - verbal authorization over the phone to charge a down payment of $100.00 dollars to my credit card for a down payment on a car a friend was purchasing. - - proceeded to charge my card $1000.00 dollars which i disputed with Chase next billing cycle. Chase issued me a credit and started the investigation. Chase then reversed the credit of $900.00 and charged me $900.00 dollars for a payment I never made nor can the vendor show any proof I authorized any charge that I gave them permission to charge my card anymore than $100.00. Chase has failed to protect me as their customer and I will also be reporting this to The Consumer Protection Agency.

JPMorgan Chase customer in South Carolina
Sep 18, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase handled their complaint

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20122/20133/20135/20136/20137/20138/20139/201310/201311/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseCredit card protection / Debt protection67.9%14.8%3.8%5.7%7.2%0.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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